Exceptional achievements and successes to celebrate!

Excellent teamwork and the implementation of Best Practices are only two of many attributes needed to develop a successful business start up. Together, BDP and Braskem Europe GmbH implemented these key attributes in addition to open communications, commitment, and much business expertise to forge a solid partnership over the past year. Many thanks to Braskem Europe GmbH for taking the time to recognize yet another BDP Germany colleague for a job well done. BDP International is grateful for your business!

In June, BDP Chairman & CEO, Rich Bolte, attended meetings at BDP Frankfurt and presented Tobias Brandt (Manager Strategic Accounts and Branch Manager of Munich, BDP Germany; Nuremberg, BDP Germany; and Vienna, BDP Austria) with a BDP Process Improvement Award for his achievements and dedication to the Braskem business.  Uwe Jacobsen, Country Manager - BDP Germany remarked, "We would also like to give a special thanks to Tobias Brandt for all his effort and hands-on support, which resulted in a smooth transition of the Braskem business.  He truly delivered the BDP Experience!  Thank you Tobias."

BDP Chairman & CEO, Rich Bolte, and Tobias Brandt

The formal acknowledgement from Braskem Europe GmbH is provided-

May 2013

Hi Uwe, 

I would like to ask that BDP considers recognizing the services that Tobias Brandt has contributed to the start up of Braskem Europe GmbH in Frankfurt and his ongoing support over the last year.  

Tobias was a critical piece and our main contact for the transition of Braskem’s business and the start up of our first European operation.  The amount of time and effort he put into making sure our start up was a success is quite impressive – especially with his knowledge of customs procedures and requirements, we were successfully able to transition our business and keep all of our clients happy.  

Tobias spent many hours with our people and our logistics sites to ensure all operations were running smooth. From my point of view, Tobias should be considered a critical resource that can help create strong relationships between BDP and clients.   I hope you have both seen this value and can find a way to recognize it internally at BDP.  

Thank you very much for your support over the last year, and especially the time you have both spent to make our start up in Germany a success. 

Mit freundlichen Grüßen | Sincerely, 

Christopher R. Gee

Business Optimization & Supply Chain

Braskem Europe GmbH

BDP Owen Tooze Delivers Customer Service Excellence

Just in, Recognized Excellence highlights a recipient from BDP United Kingdom!
Urgent shipments. Three-day holiday weekends. Inland carriers working at full capacity.  These factors alone can instantly impact global supply chain processes and timelines.  Fortunately, positive outcomes typically prevail with much coordination and great follow-up (plus a bit of good luck). This was the case for BDP London's Owen Tooze and valued customer Cooper Tire & Rubber Co. Europe Ltd.  Together, both companies worked out a successful conclusion with the inland hauler to have material delivered ahead of schedule amidst an extremely busy holiday weekend for the container transport sector.

BDP UK's Country Manager Anthony Akerman remarked, "Owen has been very diligent (as always) in following up on every shipment. Owen is our Import Manger and a long standing member of the company having started with our Joint Venture partner (King International - now BDP UK) 25 years ago as of 1st June.  He is very hard working and detailed always going the extra mile for our clients.  I'm sure he will be very pleased to receive this recognition." 

Owen was presented with a Years of Service Award for his tenure with the company and a Recognized Excellence Award for the outstanding service provided to Cooper Tire.  BDP UK's Glen Todman, Operations Manager remarked, "The awards were handed to Owen on June 10 and were very well received by him."

In addition, special thanks to Michael Byrne, Logistics Coordinator - BDP Aston, PA-US for his prompt, internal communications to explain the advanced delivery schedule requested by BDP's US customer.

Again, many thanks to ALL for the teamwork and impressive service!

April 2013

"Good Morning, 

I’d like to thank you all for your help ensuring this material arrived at our factory on time.  The delivery was crucial to our production and was made in good time due to the excellent communication we had together and the constant updates from Owen at BDP which were all gratefully received.   

Thank you.    

Best regards,  

Nick Hazell Material Scheduler

Cooper Tire & Rubber Co. Europe Ltd” 

Kudos from Bayer MaterialScience LLC

Congrats to Patrick Kirby, Logistics Coordinator, Import – BDP Aston, PA-US as a recent Outstanding Customer Service Award Winner.  The story begins in April with an “extremely hot” truck import from Mexico to the US for Bayer MaterialScience LLC (BMS).  Customs clearance and inland delivery were so critical that up-to-the-minute planning and communications among BDP, BMS, and the local drayage companies were paramount to ensure on-time delivery to BMS's end customer in the US.  The story ends with a very successful outcome due to the fast and determined efforts among all parties, especially given the holiday weekend and time crunch. Way to go, Patrick and team! Thanks for providing a great customer service experience!

We are pleased to share these customer acknowledgements emailed directly to key staff involved with the shipment. 

“Hi Lena (DeFazio),

Wanted to pass on kudos from our CAS business unit on the work your team, especially Patrick, performed on this urgent truck load shipment out of Mexico to our customer. They were facing shut down situations and this allowed them to get the material prior to the weekend to keep production running.  Also to point out this was arriving at the border during the Easter holiday which many of the border functions were not operating on full scale.  Thanks again.

Mike Lochie

International Logistics Specialist

Bayer MaterialScience LLC”

“Patrick (Kirby) and Ed (Kocher),

Thank you all for the updates on this order.  It was very much appreciated by myself and the business unit.

Cathy Greathouse

SCC Customer Service I

Bayer MaterialScience LLC”

High Energy and Dedication: Braskem compliments BDP Germany's Petra Raithel.

RSE spotlights BDP Germany for an impressive (and very exciting) customer acknowledgement!

Congrats and very BIG thanks to BDP Frankfurt’s Petra Raithel –Key Account Manager, Operation Braskem– for the exceptional performance and BDP Spirit delivered day in and day out to Braskem Europe GmbH.   Petra's efforts and enthusiasm have certainly shined through during her 12-year career with BDP. BDP Germany's Tobias Brandt, Manager Strategic Accounts, and Branch Manager at Munich and Nuremberg shared  these comments about Petra's professional development over the past decade-

“We would like to nominate Petra Raithel for a Recognized Service Excellence award.  Petra joined the company in July 2001 in Frankfurt as an Export Coordinator, and became a Team Leader in 2006.  In April 2012, she was moved to Braskem as an on-site representative and as Chris Gee is mentioning below, she did a great job there.  Braskem was a complete start up in Germany in April 2012.”

In addition, BDP Germany’s Country Manager Uwe Jacobsen fully endorsed both the internal and external recognition and remarked, “I absolutely support the nomination for a Recognized Service Excellence Award to Petra Raithel.  She is doing a great job for us on site at Braskem Europe GmbH in Frankfurt.”

Vielen Dank Petra! 

March 2013

 “Uwe (Jacobsen) & Tobias (Brandt),

I would like to ask that BDP considers recognizing the services that Petra has contributed to the start up of Braskem Europe GmbH in Frankfurt.

Petra started to work on site with Braskem in late March 2012, during a very critical period of our operations.  The amount of energy and dedication that Petra provided to our organization during our start up was greatly appreciated by our team members and leadership.  She behaved with the same passion as the people that worked for Braskem and gave many hours of hard work to make sure our business ran smoothly and our clients were serviced with high levels in the logistics area.

From my point of view, Petra should be considered a critical resource that can help create strong relationships between BDP and clients.   I hope you have both seen this value and can find a way to recognize it internally at BDP.

Thank you very much for your support over the last year, and especially the time you have both spent to make our start up in Germany a success.

Mit freundlichen Grüßen | Sincerely,

Christopher R. Gee

Business Optimization & Supply Chain

Braskem Europe GmbH”

Petra Raithel and Yves Letange (Managing Director - BDP Europe)

pose for Recognized Service Excellence pictures!

Superior Results

Congratulations are in order for Brett Burns, Logistics Coordinator - BDP Philadelphia Dow Operation. 

In March, Brett received this surprise testimonial from Dow Brasil S.A. that was elevated to Recognized Service Excellence (RSE).  
As such, Brett was presented with an Outstanding Customer Service Award. He's well-known to RSE over the years, and his commitment to excellence truly shines through.  Thank you Brett for the BDP Spirit and superior results. Your can-do attitude and creative solutions epitomize two aspects of the BDP Experience we pass on to our customers.  Keep up the great work!

Special thanks to Dow Brasil for sharing such a delightful "Thank You" and endorsing BDP International as a Dow partner. 

“Hi Brett,

I would like to thank you for your effort and commitment in Dow Water &PS business.

You’re always available, proactive, open to new ideas to help us.

As DOW value and BDP is our partner, you’ve been contributed for superior results and creating value for the customer.

Congrats for your always support. You’re a very good professional!

 

My kind regards

Amália Pereira da Silva

Customer Service Representative

Advanced Materials BRA

Dow Brasil S.A.”

Magic Mike

Outstanding Customer Service Award Winner
BDP Edison, NJ-US

You're in good company if the word "magic" is referenced with your name.  That's how it started with Michael Zagariello, Logistics Coodinator - BDP Edison.  Michael is the recipient of an Outstanding Customer Service Award for a delightful testimonial provided by BDP customer Evonik Cyro LLC. So true, the little things do make a difference.

Special thanks to Evonik for taking the time to share such kind words of thanks and appreciation about Michael's services.  In turn, we thank Evonik for the business confidence and valued partnership. 

Evonik's message -titled "Magic Mike"- was sent directly to BDP Edison's Theresa Rodes - Team Leader, Ocean Export.  Dorothy VanHouten speaks highly of the BDP Edison Export Team and further remarked, "Mike deserves all the recognition he can get.  He is a joy to work with, as are you all." BDP certainly reciprocates the sentiments!

“Hi Theresa,

I hope all is well with you. I have just recently been assigned to handle International full time at Evonik. I just wanted to take a minute to let you know what a huge help Mike has been. He has offered encouragement, advice and gone above and beyond to help and guide me as get accustomed to my new job responsibilities. Mike is an asset to your company and makes my job so much easier. He is a pleasure to work with and I wish every company had someone with his eye for detail, follow up, and prompt response time. He has made my transition into my new job painless and I appreciate all he has done and all I know he will do in the future. I just wanted you to know how much he is appreciated for all his hard work.

Thanks Mike for all you do and just for being you!"

Dorothy VanHouten - Evonik Cyro LLC

Congrats Michael!
Thank you for the BDP dedication, hard work, and a keen eye for detail. Keep up the magical service!

Generous Support and Efforts Create a Win-Win

Outstanding Customer Service Award Winner
BDP Hong Kong / South China

The RSE spotlight continues in Hong Kong to congratulate Ms. Winnie Ip!  Winnie is the Airfreight Supervisor at BDP Hong Kong and the recipient of an Outstanding Customer Service Award for this wonderful and surprise Thank You Letter submitted on company letterhead by SABIC Innovative Plastics Hong Kong Limited-

"Dear Winnie,
 

I would like to say a thank you for your effort and nice services during these past 3 years. Your contribution and commitment are helping both 'Sabic Innovative Plastics Hong Kong Limited' and 'BDP Asia Pacific Ltd' to have a successful business and sustain a win-win situation, especially of your best quotation and wonderful customer services.

We are much appreciated and thanks again for your generous support and efforts!"
 

Martin Cheng - SABIC Innovative Plastics Hong Kong Limited

 

 

(Left to Right) Winnie Ip displays her RSE certificate 

with Pauline Yeung (Manager - Airfreight - BDP Hong Kong / South China)

Congrats Winnie! Thank you for the dedication and exceptional services provided to BDP and the customers we serve! 

Double BDP Happiness

Outstanding Customer Service Award Winners
BDP Hong Kong / South China

• Fanny Chen, Executive - Logistics
• Yuki Li, Executive - Logistics

RSE travels to South China to spotlight the performance of two colleagues at BDP Hong Kong! Congratulations to Fanny Chen and Yuki Li for the exceptional services provided to Du Pont China. Last December, two businesses shared glowing testimonials to recognize Fanny's and Yuki's costs savings, good service offerings, and quick follow-up.  Furthermore, each business expressed a genuine appreciation for their overall efforts in anticipation of the same support in 2013.

"Dear Yuki,

Thank you so much for the strong support on SIK RM import from last Aug when I started my new role of Asset Scheduler till now. You timely notice to me to avoid any cost on port and well combination to utilize truck on delivery arrangement to save cost for DP even when there is shipment delay. You did the good job and expect to have your strong support in the coming year!"

Kathryn Guo - Du Pont China Holding Co.Ltd.

 

“Hi Fanny,

Starting from this later part of this year, ex. HK shipment for ECP & GLS shipment have greatly increased & become more complicated. Many thanks for your close follow up & quick action for arranging prompt shipment to meet with customer’s requested ETA, and also help some of our Shanghai colleagues to submit original documentation to RBS bank quickly.

Much appreciate for your good service offering to us and expect to get your continuous support in the coming days.”

Rita Lau - Du Pont China Ltd

 

Double BDP Happiness!

RSE recipients display their certificates at BDP Hong Kong / South China
(Left to Right) Yuki Li, Sally Leung (Logistics Manager), and Fanny Chen

 

Thank You, Yuki and Fanny, for your BDP Spirit and the high level of service offered to Du Pont China!

RSE news from the Land Down Under!

BDP Outstanding Customer Service Award Winners
Melbourne, BDP Australia

• Melissa Drummer, Advanced Processes Team Leader-Freight Forwarding
• Kirsty Scott, Road Transport-Freight Forwarding

It is all about BDP solutions and service with a smile that make this duo shine.  BIG thanks to Melissa Drummer and Kirsty Scott for the BDP Spirit and outstanding support provided to DuPont Australia LTD!  Equally as exciting, the compliment came in on December 30.  What a great way to close out 2012 Recognized Service Excellence (RSE) and ring in the New Year with even more positive momentum.

On January 31, BDP's Richard Strollo (Managing Director-South Asia) was on locale in BDP Melbourne with Gary Henderson (Managing Director-Australia) to present the RSE certificates and Red Jackets. 

 (Left to Right) BDP's Richard Strollo, Melissa Drummer, Kirsty Scott, and Gary Henderson

 

The formal compliment from DuPont Australia was emailed directly to BDP Melbourne's Belinda Barret (Operations Manager, Freight Forwarding-Export), Laura James (Supervisor, Road Transport), and Gary Henderson. 
 

"Belinda, Laura and Gary,

I just wanted to send you a brief note regarding two of your team members, Melissa Drummer and Kirsty Scott.
 

As you know, we (DuPont) can be fairly demanding at times and it takes a lot to keep up with us. Mel and Kirsty have done nothing but assist and support me with a specific shipment (among other things) and I cannot thank them enough.

An urgent airfreight arrived in Sydney last Friday, 21^st December. As we were working to a deadline to have this delivered. I notified the girls of this early on and they helped to arrange a priority clearance and direct transport to the receiver. It was delivered on time as promised today. Even though plans changed a countless amount of times, the girls were patient, they gave me great advice and used their expertise to help me make the best decisions.

Mel – your organizational skills are remarkable. I cannot thank you enough for coordinating this shipment, you have done it with minimal fuss and have helped keep me calm.

Kirsty – You are always such a pleasure to deal with, constantly going out of your way and pointing me in the right direction.

 

Mel and Kirsty deserve the highest recognition. Thank you so much!"

Jessica Cassar – DuPont Australia LTD

Many thanks to DuPont Australia LTD for sharing such a great message about the actions and attitudes of BDP People.  We credit our customers for the inspiration to perform our very best! 

Messrs. Chella Perumal and Gajendra Babu - Chennai, BDP India

BDP Outstanding Customer Service Award Winners
 
How true that actions and teamwork make up just a few aspects of the BDP Experience extended to our customers near and far, this time on full display at BDP India.

Last October, BDP India organized a meaningful International Customer Service Week event to celebrate BDP People and the loyalty of their customers.  To complement the event, three BDP customers extended their thanks and appreciation -each testimonial presented on company letterhead- for the great support and service successes delivered by-
 
Mr. Chella Perumal, Senior Executive - Operations
Chennai, BDP India

Mr. Gajendra Babu, Assistant Manager - Operations
Chennai, BDP India
  
Although the accolades are similar in content and style, each is threaded with a common denominator of BDP service excellence. On behalf of the BDP organization, congratulations and thank you for the outstanding efforts! 

"We hearby appreciate Mr. Chella Perumal & Mr. Gajendra Babu to giving us great support for our shipments handlined in COCHIN so far and hope you will provide you the same support and efforts for upcoming shipments too. Our sincere thanks for giving the excellent service to our company." 

For WILLIAM GOODACRE & SONS INDIA PVT. LTD.

G Jayakrishnan

"We hereby appreciate Mr. Chella Perumal & Mr. Gajendra Babu the efforts and sincerity in successfully handling our shipments via Tuticorin.  We sincerely appreciate your role in the success and hope that you will keep up the good work in the future also. Thank you for giving the satisfactory service to our company."  

For ARUMUGA TEXTILE EXPORTERS

A. Arumugham

"We hereby appreciate Mr. Chella Perumal & Mr. Gajendra Babu the efforts and sincerity in Successfully handing our shipments via Tuticorin.  We sincerely appreciate your role in the Success and hope that you will keep up the good work in the future also. Thank you for giving the good service to your company.

For TVS SRICHAKRA LTD

S. Gopalakrshnan

Special thanks to Mr. Rakesh Redkar, Branch Manager - Mumbai, BDP India for elevating the success stories to Recognized Service Excellence (RSE).

Did you know?  The city of Chennai -formerly known as Madras- is the capital city of Tamil Nadu and India's fourth largest city.  Chennai is the leading commercial centre and cultural hub of South India, commonly known as the "Gateway to South India."

Learn more about key logistics services provided by BDP Global Logistics (India) Private Limited

Molly Elizabeth Roesler - BDP North America

Logistics Specialist, On-site INEOS Oxide (Louisiana-US)
BDP Process Improvement Award Winner

Congratulations to BDP North America’s Molly Elizabeth Roesler for her dedication and continuous improvement solutions delivered to BDP International and our valued customer, INEOS Oxide.

Molly Elizabeth is a Logistics Specialist on-site at INEOS Oxide (Louisiana-US) and affiliated with the BDP North America-US Export Team in Houston, Texas. BDP Houston Team Leader Kyle Walz initiated the formal recognition and shared these comments about her efficiency with the day-to-day logistical tasks and overall contributions servicing the account.

 

“Molly Elizabeth handles the booking process all the way to the documentation where she created standardized operating procedures (SOP) for each division of INEOS handled by BDP.  Further, she worked collaboratively with INEOS to develop a database of products, customer requirements, and other critical previous data elements to expedite the logistical transactions.  Next, Molly Elizabeth strategically moved the file closing process for Express Bills of Lading to the BDP Global Services Centre in Malaysia with exceptional SOPs”. This action expedited document distribution turnaround while providing even more opportunities for Molly Elizabeth to personalize BDP service solutions on the front end.

"What's most impressive about Molly Elizabeth is her knowledge" Walz emphasized. "Each account has its own intricacies, and Molly has mastered them.  Her knowledge of products and hazardous material is top flight.  Molly's presence is the adhesive that holds the beginning and end together for her customer’s supply chain. INEOS Oxide and Oxide LTD have mentioned on many occasion how grateful they are to have her on-site in addition to having such a dedicated and knowledgeable colleague as an integral part of their supply chain.  BDP is fortunate to have her on-site and we look ahead to continue her professional development and plan the next step in her career. My team, INEOS, and BDP as a whole, are lucky to have her."

 

Molly Elizabeth was recognized with a BDP Process Improvement Award in November 2012 for her strategic ideas and implementation efforts.  These kinds of actions embrace the BDP Experience and the BDP INEOS partnership. Keep up the great work, Molly Elizabeth!

Ms Marselina Tjendra, Ms Wong Yu Min

BDP Outstanding Customer Service Award Recipients

Ms Marselina Kartika Tjendra
Customer Service Manager, Oil & Gas - BDP Singapore

Ms Wong Yu Min
Logistics Planner, Oil & Gas - BDP Singapore

In November, BDP Asia / Oceania staff celebrated many aspects of 'The BDP Experience' during the region's annual International Customer Service Week event. Leading up to the event, BDP dedicates much creative planning and energy to highlight our company's most precious assets:  People, Processes, and Technology.  To complement, over 40 BDP Asia colleagues were formally recognized by the employee recognition program for their above-and-beyond service solutions and BDP Spirit (enthusiasm!).  We are delighted to share recent accolades that spotlight the extraordinary efforts of two BDP Singapore colleagues.  Congratulations and thank you, Marselina and Yu Min, for delivering a 'beyond our expectations' service experience!

Key Points extracted from the Letter of Commendation by FMC Technologies (October 2012)

“This letter is to formally and publicly commend Marselina and Yu Min for their excellent services rendered to us on all the day to day shipments throughout the beginning year of 2012 till now. The level of services that both of them have extended to our company was far beyond our expectations.

They deserved it especially in this era where exceptional one-to-one customer service excellence has virtually disappeared from the industry. Their works should be held up as an example for others to try to emulate

What particularly impressed us about the level of services provided by Marselina and Yu Min is that there are no additional financial rewards involved. It was simply the team’s extraordinary commitment to excellence in customer service and support that motivated them to always go the extra mile”

Stephen Tay / Zhu Kejiao - FMC Technologies (Asia-Pacific)

 

Dianne Manns - BDP Chicago, US

Import Logistics Coordinator
BDP Outstanding Customer Service Award Winner
 
Many thanks to Guardian Industries Corporation for sharing such wonderful comments about Dianne Mann's service! 
 
Compliment 1 of 2 was emailed directly to Jimmie Daniels, Global Account Executive - BDP Chicago, US.

"Hello, Mr. Daniels,

 

I'd like to thank your company for coming through for me in a very stressful situation concerning this shipment in mid-July.  We were under an extreme time constraint and the person who helped me in Chicago did a fantastic job of making sure this load made it to my plant in time for our scheduled maintenance work.  This load was critical to minimizing our downtime and without it, we would have been seriously affected. Please pass along my thanks for her help.  It was outstanding service."
 

Jeffrey Duffy - Guardian Industries Corporation

Compliment 2 of 2 was emailed directly to Dianne!

 Hello, Dianne,

 

"I have to let you know that my earlier "thank you" email to your company was only one of a very few ever sent to any company for outstanding service. Your extra work to make sure I had my shipment was exceptional, yet you seemed to reply like that's just how you do it every day.  Thanks again for helping me in my time of need."

 
Jeffrey Duffy - Guardian Industries Corporation

Karen Gulrich - BDP Atlanta, US

Manager Strategic Accounts, Import

BDP Outstanding Customer Service Award Winner

 

The Power of BDP People

"Our partnership with the Textron companies has grown in the Americas (US and Mexico) primarily due to Karen’s dedication and commitment to excellence. We talk about the BDP Experience and bringing value to our clients for the mutual success of both parties. Karen has “walked the walk” and our relationship with these client partners are the better for it."

Lin Aultman, Director of Operations - BDP International

"I want to take the time to express my appreciation for all that the people of BDP do for Kautex. Whether it’s a small request for information or helping us move critical, time sensitive shipments, BDP has always responded with effectiveness and efficiency. At Kautex, we often talk about the need to have partnerships with our suppliers and service providers. I can honestly say that while I feel a true business partnership between Kautex and BDP, it is the people on your staff that have made that possible.

In particular, I want to acknowledge the work that Karen Gulrich does for us. As I write this after midnight, Karen is monitoring a critical charter flight from Lavonia to Puebla and providing our team with updates. I need to mention, it’s the second time this week that she has done this. Karen is always available whenever I call and always provides me with answers to my questions. She is a true asset to BDP and I am very grateful that she has the responsibility of managing our account."

Anthony Kizze - Kautex Textron
Kautex Inc.
 

Susan Hamvas - BDP Boston, USA

CHB, Import Supervisor
BDP Outstanding Customer Service Award Winner

“You have put to pen everything that we at BDP have grown to appreciate about Susan. By your kind words it is more than apparent how important Susan is to the continued successes at Taco.  I want to thank you for taking the time to write about her exceptional service."  

Karen Diorio, General Manager – BDP Boston, US

Glowing Accolades from Taco Inc.

To the BDP community:  The full testimonial is saved to the RSE folder on the US LAN.

Hi Karen,

I ultimately oversee all of our international suppliers and as such I work closely with Susan on our shipments.

Over the last several years, I have been consistently impressed with Susan’s work. Her responses are always timely and accurate. Her ability to catch every detail with every shipment is nothing short of exceptional. Her work ethic is excellent and the work she does for Taco is impeccable. We are lucky to have her handling our account.

Recently we have had several occurrences where shipments have been urgent. The difference of a few days (and in some cases hours) would have a profound effect on our ability to successfully run our business. I cannot tell you the number of times I have breathed a little easier because I knew not only would Susan do everything in her power to expedite, but would also keep me informed of any issues or changes ... she has never let me down.

Again, I wanted to take a moment and send a long overdue note stating how happy we have been with the service the Commercial Pump receives from Susan Hamvas. We appreciate and respect all that she does day in and day out to help us manage our business.

Thank you,

Christie Fusi, Commercial Pumps Division - Taco Inc.

Jennifer Geist - BDP Charleston, US

Import Logistics Coordinator
BDP Outstanding Customer Service Award Winner

Excellent Focus and Impeccable Work Ethics

BDP Charleston Mike Williams (General Manager, CHB, CCS) and Brenda Sweet (Import Manager) received a wonderful letter of thanks from BDP customer AZ Electronic Materials USA Corporation describing Jennifer's dedication and personalized customer service!

Dear Mike and Brenda,

As you know I have worked with Jennifer Geist for years on many Custom's entries and imports for AZ. Jennifer always exhibits excellent focus and impeccable work ethics and at this time she did not fall short.

We had this Urgent shipment that was going to arrive at dawn and needed to deliver to our customer warehouse on the same day of the arrival. I asked Jennifer if she could transmit from her home that night and with an untiring commitment to help she drew all the necessary Custom's documentation and issued the release from her home that night during her leisure time. Our freight was Customs released and retrieved by DHL for deliver to our customer warehouse on time.

Jennifer, I would like to express my deepest gratitude to you. Thanks!

Sincerely yours,

Cary Arrúe - AZ Electronic Materials USA Corp.

Martina Zmaić - Prague, BDP Czech Republic

Logistic Support Service, Regional Services Center
BDP Outstanding Customer Service Award Winner

“I wanted to announce that our team member received an exceptional email from The Dow Chemical Company recognizing her dedication and service."

Gokhan Serifoglu, General Manager RSC – Prague, BDP Czech Republic

 

“It is always nice to get emails like this, Martina! Congratulations for your good customer service and recognition! Thanks and keep up the good work.  Thanks for sharing, Gokhan!”

Mathias Wellhausen, Country Manager – BDP Belgium

Fast and Right Actions!

Martina,

 

This is one of the many opportunities I have to say you thank you for your great job! I would like to thank you so much for your pro-activity helping our organization to be timely and accurately informed. Your help allow us to take fast and right actions to have things running in the best way.

 
Thank you,

Gabriele Gioia – The Dow Chemical Company (Italy)

 

Angela Bramhall - BDP York, PA

Air Import Coordinator, Regional Services Center
BDP Outstanding Customer Service Award Winner

Customer Service at its Finest

“Angie Bramhall who handles our air freight received this compliment from BDP customer Evonik Degussa who has really been pleased with the level of service she continously provides.”

Sheila Yoder, Certified Customs Specialist, Import Team Leader - BDP York, PA-US

Angela,

Customer Service at its finest!  Thank you very much for all the support you provided in resolving the issues surrounding this shipment.  The great job you did will keep us in good standing with our customer.

Thank you, 

Geraldine Lewis - Evonik Degussa Corporation

Becky Thompson - BDP Cincinnati-US

Import Coordinator
BDP Outstanding Customer Service Award Winner

In February, the Ashland Import team shared a meaningful letter describing its appreciation for Becky's "impeccable service" and regulatory compliance support. The sentiments included in this formal letter certainly go a long way for BDP International. Congratulations, Becky, and thank you for the BDP Service Excellence!

Ashland's letter was originally submitted to Patrick Murphy, Import Supervisor - BDP Cincinnati-US, who instantly elevated to RSE.

Pat,

This is just a note to inform you that Ashland's Import team rally appreciates the service that Becky Thompson provides us.  Becky is always keeping us within the compliance regulations and gives us impeccable service.  We may not like being questioned at times, but realize that she is just keeping us coompliant with governmental agencies.  When I call Becky and tell her something is urgent, she gits right on it.  Becky is always willing to help.  An example would be when the newest member of our team called her and asked her about ISF filings which another Broker  was filing.  The other Broker was giving us some sort of outrageous explanation for filing ISF early.  Becky straightened out the situation and we were able to convince the other borker what the requirements were. 

Becky is also very organized by vessels incoming to port.  She prepares lists of what is needed for shipments coming into port which we did not provide BDP.  This is extremely helpful when we h ave to keep the flow moving.

One thing I can say is that Becky truly is part of our team and works well with us.  I recommend her totally for whatever special reward program BDP can provide.  She deserves it.

Sincerely,

Paul Simbanin - Ashland Inc.

Claudia Wenzel - Stuttgart, BDP Germany

Export Manager
BDP Employee Dedication Award Winner

Service to count on!

Claudia Wenzel was nominated by the BDP Cincinnati-US Import Department for her internal, BDP Service Excellence.  Simply said, Claudia's outstanding service, camaraderie, and making it easy to do business provides a seamless Import process at BDP Cincinnati for a prominent chemical customer.  As a global organization, strong internal relationships and reliability strengthen our service offerings where the positive outcomes are visible to BDP customers.
 

"I recommend Claudia Wenzel of Stuttgart, BDP Germany as a BDP Outstanding Customer Service Award recipient.  Every time I have a shipment originating in Germany, she always hustles on it. I don't even have that many, maybe one every couple of months.”

Daniel Nolan, Logistics Coordinator - BDP Cincinnati-US

Heather Volker - BDP Charlotte, US

Logistics Coordinator
BDP Outstanding Customer Service Award Winner

"I just cannot say enough good things about Heather.  She helps make my job so much easier by her quick responses to all my inquiries and requests.   She is on top of things every single day, all day long, and I just thought I would let you know how much I enjoy working with her and how much I appreciate her dedication to getting the job done."

Linda Marshall - INVISTA, S. à r.l.