Kudos from Bayer MaterialScience LLC

Congrats to Patrick Kirby, Logistics Coordinator, Import – BDP Aston, PA-US as a recent Outstanding Customer Service Award Winner.  The story begins in April with an “extremely hot” truck import from Mexico to the US for Bayer MaterialScience LLC (BMS).  Customs clearance and inland delivery were so critical that up-to-the-minute planning and communications among BDP, BMS, and the local drayage companies were paramount to ensure on-time delivery to BMS's end customer in the US.  The story ends with a very successful outcome due to the fast and determined efforts among all parties, especially given the holiday weekend and time crunch. Way to go, Patrick and team! Thanks for providing a great customer service experience!

We are pleased to share these customer acknowledgements emailed directly to key staff involved with the shipment. 

“Hi Lena (DeFazio),

Wanted to pass on kudos from our CAS business unit on the work your team, especially Patrick, performed on this urgent truck load shipment out of Mexico to our customer. They were facing shut down situations and this allowed them to get the material prior to the weekend to keep production running.  Also to point out this was arriving at the border during the Easter holiday which many of the border functions were not operating on full scale.  Thanks again.

Mike Lochie

International Logistics Specialist

Bayer MaterialScience LLC”

“Patrick (Kirby) and Ed (Kocher),

Thank you all for the updates on this order.  It was very much appreciated by myself and the business unit.

Cathy Greathouse

SCC Customer Service I

Bayer MaterialScience LLC”