The BDP Experience / Experience BDP
BDP People taking very good care of BDP customers!
.
Join us in congratulating BDP employees spotlighted by the
BDP International Employee Recognition and Customer Service Awards program- Recognized Service Excellence.

Please take a moment to scroll through
each award winner's Letter of Thanks / Service Excellence testimonials.

Contact us to submit a nomination or to request the BDP Recognized Service Excellence guidelines at Excellence@bdpnet.com

BDP Owen Tooze Delivers Customer Service Excellence


Just in, Recognized Excellence highlights a recipient from BDP United Kingdom!
Urgent shipments. Three-day holiday weekends. Inland carriers working at full capacity.  These factors alone can instantly impact global supply chain processes and timelines.  Fortunately, positive outcomes typically prevail with much coordination and great follow-up (plus a bit of good luck). This was the case for BDP London's Owen Tooze and valued customer Cooper Tire & Rubber Co. Europe Ltd.  Together, both companies worked out a successful conclusion with the inland hauler to have material delivered ahead of schedule amidst an extremely busy holiday weekend for the container transport sector.

BDP UK's Country Manager Anthony Akerman remarked, "Owen has been very diligent (as always) in following up on every shipment. Owen is our Import Manger and a long standing member of the company having started with our Joint Venture partner (King International - now BDP UK) 25 years ago as of 1st June.  He is very hard working and detailed always going the extra mile for our clients.  I'm sure he will be very pleased to receive this recognition." 

Owen was presented with a Years of Service Award for his tenure with the company and a Recognized Excellence Award for the outstanding service provided to Cooper Tire.  BDP UK's Glen Todman, Operations Manager remarked, "The awards were handed to Owen on June 10 and were very well received by him."

In addition, special thanks to Michael Byrne, Logistics Coordinator - BDP Aston, PA-US for his prompt, internal communications to explain the advanced delivery schedule requested by BDP's US customer.

Again, many thanks to ALL for the teamwork and impressive service!

April 2013

"Good Morning, 

I’d like to thank you all for your help ensuring this material arrived at our factory on time.  The delivery was crucial to our production and was made in good time due to the excellent communication we had together and the constant updates from Owen at BDP which were all gratefully received.   

Thank you.    

Best regards,  

Nick Hazell Material Scheduler
Cooper Tire & Rubber Co. Europe Ltd”