Ms Marselina Kartika Tjendra
Customer Service Manager, Oil & Gas - BDP Singapore
Ms Wong Yu Min
Logistics Planner, Oil & Gas - BDP Singapore
In November, BDP Asia / Oceania staff celebrated many aspects of 'The BDP Experience' during the region's annual International Customer Service Week event. Leading up to the event, BDP dedicates much creative planning and energy to highlight our company's most precious assets: People, Processes, and Technology. To complement, over 40 BDP Asia colleagues were formally recognized by the employee recognition program for their above-and-beyond service solutions and BDP Spirit (enthusiasm!). We are delighted to share recent accolades that spotlight the extraordinary efforts of two BDP Singapore colleagues. Congratulations and thank you, Marselina and Yu Min, for delivering a 'beyond our expectations' service experience!
Key Points extracted from the Letter of Commendation by FMC Technologies (October 2012)
“This letter is to formally and publicly commend Marselina and Yu Min for their excellent services rendered to us on all the day to day shipments throughout the beginning year of 2012 till now. The level of services that both of them have extended to our company was far beyond our expectations.They deserved it especially in this era where exceptional one-to-one customer service excellence has virtually disappeared from the industry. Their works should be held up as an example for others to try to emulate
What particularly impressed us about the level of services provided by Marselina and Yu Min is that there are no additional financial rewards involved. It was simply the team’s extraordinary commitment to excellence in customer service and support that motivated them to always go the extra mile”
Stephen Tay / Zhu Kejiao - FMC Technologies (Asia-Pacific)
