BDP Hong Kong HAVI Team Recognition

The BDP Hong Kong HAVI team members pose with their

BDP Outstanding Customer Service - Team Dedication Awards

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(Left to right) Ronny Cheung, Supervisor - Logistics; Mandy Fan, Executive - Logistics; Kerry Chiu, Assistant Manager - Logistics; and Ebony Wong, Manager - Logistics.

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"The AP team here is very excited with the appreciation from HAVI about our service. We are so happy when we received the gift basket from HAVI. It is very beautiful and wonderful- packed with foods, sauce,and drinks. The team is happy and we shared the joys." Ebony Wong - BDP Hong Kong & South China

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Congratulations to the BDP Hong Kong HAVI Team!

Special recognition is in order when a customer sends an unsolicited note of thanks and a gift basket recognizing the "continued excellence in service and attention" of a BDP Team. In February, Kate Schoell - Manager, Global Logistics and Trade - HAVI Global Solutions did exactly that.

.The HGS North American Logistics Team sent its compliments directly to BDP Hong Kong's Ebony Wong (Manager-Logistics) and BDP North America's Rene Laske (CHB, QLH, Regional Account Executive - Chicago, US). Rene commented that "HAVI is very pleased with the entire Happy Meal program and truly appreciates the efforts of the BDP Hong Kong team." During a recent phone conversation with Kate, Rene mentioned that the HGS North American Team shared the same sentiment about the overall performance of the BDP Hong Kong HAVI team- "Ebony and her team rock!'"

"The team is very excited and honored to be recognized for their effort."

Jacques Chan, General Manager - BDP Hong Kong & South China

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Ebony said, "The AP team here is very excited with the appreciation from HAVI about our service, especially, during the pre-Chinese Holiday rush, China export encounter serious space and equipment issues, our team work closely with customers and all her supply chain partners, includes carriers, agencies, factories and trucking company to ensure the on-time supplies of 'Toys' for catching the US program promotion timeline.

With close follow-ups, communications with conference calls and emails, monitorings in reports, also the cooperations of supply chain entities, eventually, no containers/cargoes miss the client's promotion deadline and all ship on time.

We are so happy when we received the "gift basket" from HAVI. It is very beautiful and wonderful, packed with foods, sauce and drinks. The team is happy and we shared the joys."

HAVI Words of Thanks and Appreciation

Ebony,

I wanted to extend my personal and sincere thanks to you and your team for all of your hard work, dedication and attention this past year that you have given to the HAVI Global Solutions North American team. You will receive a gift basket today to share with your team as a token of thanks and appreciation from the HGS NA team for BDP Hong Kong’s continued excellence in service and attention. Without your help, our success would be greatly diminished.

The HAVI Global Solutions North American Logistics Team wishes you, Kerry, Ronny and Mandy a Healthy and Prosperous Year of the Tiger!

With Sincerest Appreciation,

Kate Schoell, Kathy King, Scott Saddler, Andre Flouret, Jason Pacey, Mike Fortuna and Brenda [insert last name]

HAVI Global Solutions North American Logistics Team

BDP New York/JFK Import Team Recognition

Good thing that we do not need to do these things often,

but when they occur, we have a great partner to help us get things done.

Chris Fuhrer - Revlon Consumer Products Corporation

In March, John Wright, Director of Operations-BDP Phila Airport-US and Bill Skroskis, Director - Global Strategic Accounts-BDP Edison-US will formally recognize three BDP New York/JFK individuals with BDP Outstanding Customer Service - Team Dedication awards. The recognition acknowledges their quick and dedicated assistance to BDP customer Revlon Consumer Products Corporation-

Peter Annese (JFK Outport Desk Coordinator)
Celebrating 22 Years of BDP Service

Chris Fusco (JFK Import Gateway Air & Ocean Coordinator)
Celebrating 4 Years of BDP Service

Bo Zagariello (Import Manager, CCS, CHB)
Celebrating 6 Years of BDP Service

John Wright, Director of Operations-BDP Phila Airport said, "I want to personally thank each of you for the outstanding effort that you provided to Revlon and me last night. Bo, You always take my call, knowing that I am not only calling to say Hi, for that I thank you. Chris and Peter, How can I thank you for going above and beyond the call of duty." John further remarked that "Peter, Chris, and Bob deserve full credit as the entire 'team' worked together to support the BDP Phila Airport Revlon Team.

The Story

Last night BDP customer Chris Fuhrer of Revlon called me at 5:45pm about an urgent issue- BDP and Revlon had an air freight shipment cleared and released sitting at Air France - JFK Airport; however, Air France had no access to AMS, no systems, no fax machine, no email, hence no way of telling if this shipment were released. Meantime, Revlon's inland trucker was waiting at Air France to pick up the shipment.

Air France agreed that if BDP could provide the required documentation showing them the shipment was Customs released, Air France would release the cargo to the trucker. Chris and Peter re-printed all of the required import documentation and personally drove the documents over to Air France at 7:00pm last night, which allowed Revlon's trucker to pick up the cargo and maintain the scheduled delivery date.

Bo, Chris, Peter- THANK YOU for your outstanding customer service.

John Wright, Director of Operations - BDP Phila Airport-US

Revlon Testimonial

John,

Thanks for your help on Monday evening. It took until 7:30pm, and it required knowing that Peter actually spoke Air France, but NYCE got the freight and it arrived here Tuesday morning. Good thing that we do not need to do these things often, but it is good to know when they occur, we have a great partner to help us get things done.

Thanks to you and please pass on thanks to Peter Annese. I know we kept him around late, but without him going to Air France, we would not have had our pencils arrive when we absolutely needed them.

Chris Fuhrer - Revlon Consumer Products Corporation

Robert Mottier - BDP Charlotte, USA (SABIC onsite-Huntersville, NC)

BDP North America-US Post Entry Audit Process goes Green!

Congratulations to Robert Mottier - Regulatory Specialist, BDP SABIC Managed Trade Services (Import Team)-SABIC onsite, Huntersville, NC-US as a BDP Process Improvement Award Winner for developing an upgraded and electronic post entry audit tool that will be implemented to each BDP North Ameria-US Import operation in March 2010. Robert's nomination was formally submitted by BDP Charlotte's Tracy Dunnagan-CHB, QLH, Import Manager and Mike Connors, Director - Charlotte Region.

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"Robert did a great job and really helped to update and upgrade the tool

so we can use it within each BDP North America-US import division.

Adrienne Graddy, Corporate Director-Compliance Solutions - BDP International, Inc.

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The following BDP Process Improvement nomination summarizing Robert's audit upgrades in Excel - emphasizing the ease and consistency of data collection / analysis and the immediate operational / compliance gains- was submitted by Tracy Dunnagan, CHB, BDP QLH, Import Manager - BDP North America-Charlotte-US.

Robert developed a post import entry audit tool which that was communicated to the BDP Qualifying License Holders (QLH) as a standard operating procedure beginning in March 2010. This tool will keep BDP file audits 100% consistent for all BDP North America-US import divisions. Weekly file audits allow BDP to determine whether we are meeting desired levels of timeliness, quality, compliance, accuracy and neatness. They also allow us to identify trends in non-conformance which need to be addressed through additional training.

The tool itself is in an Excel format using two worksheets (or tabs). The first tab is a drop down menu containing regulatory audit criteria which include the Top Five reporting issues for CBP. The worksheet is comprehensive and user friendly. It allows the auditor to easily identify non-conformances. Once all criteria have been reviewed the auditor may then indicate any necessary corrective action. This workbook also allows the auditor to identify the cause of any non-conformance. For example, the entry writer, supplier, master carrier, or consolidator. Once workbook page one is completed the auditor has the ability to add the audit results to the database on worksheet 2. The database can be filtered to identify areas where training is needed, to identify issues with a supplier or a particular entry writer.

Another benefit of the Audit tool is that it supports BDP’s Green initiatives. Robert's Excel Audit tool will replace the need for any paper audit sheets and respective data and results will be retained in an electronic format for a period of 90 days.

To summarize, Robert’s development of the new audit tool will

• Improve overall efficiencies within the file audit process
• Increase productivity as the audit tool allows for faster auditing in an electronic format
• Standardize audit data and results
• Identify risk management opportunities for improved compliance
• Target specific training needs (within all levels within the import process)
• Promotes a BDPGreen initiative with a paperless process!

Congratulations and Thank You, Robert, for your hard work and innovation!

BDP Singapore Rohm and Haas Team Recognition

"Success is always rewarded with new challenges

but I am confident the [BDP] Singapore team will continue to deliver

because of the "can-do" attitude that makes Singapore unique."

S.K. YEOH - DOW CHEMICAL (China) Investment Co., Ltd

"We are deeply appreciative of the support that BDP has rendered to Dow

in managing the import/export documentation for ROH Business."

Sheila Lim - Dow Chemical Pacific (Singapore) Pte Ltd

Creating Opportunities through Excellence

Peter Barnesby, Regional Director South East Asia - BDP Singapore is presenting a BDP Recognized Service Excellence Team Award for Outstanding Customer Service to the BDP Singapore Rohm & Haas team. Barnesby said, "The R&H team in Singapore has just received great accolades from the Dow team in Singapore for the rapid implementation of the R&H account at very short notice. Congratulations and thank you to the BDP Singapore Rohm & Haas Team."

Lim Ai Ling (Chemical Account Manager)
Tan Sheau Shan (Senior Logistics Executive)
Choy Shu Ning (Logistics Planner)
Tham Mee Fong (Logistics Planner)

DOW CHEMICAL (China) Testimonial

Folks, 2009 has been a remarkable & memorable year for Dow.

Supply chain was thrust into the centre of action with the integration of two great companies and we would not be able to achieve so much in such short notice without your support. This financial results, synergy savings and our performance indicators are testament of your efforts and dedication. Success is always rewarded with new challenges but I am confident the Singapore team will continue to deliver because of the "can-do" attitude that makes Singapore unique.

I would like to take this opportunity to thank everyone for this effort and I look forward to meeting you in person during my next visit.

S.K. YEOH
Area Operations Director
Pacific Area Supply Chain Operations
DOW CHEMICAL (China) Investment Co., Ltd

Dow Chemical Pacific (Singapore) Testimonial

Dear Ailing, Sheau Shan , ShuNing & Mee Fong,

We are 3 weeks into the change from YCH to BDP and I have to say that BDP is doing a great job. The notice to BDP for this implementation was less than a month and we are deeply appreciative of the support that BDP has rendered to Dow in managing the import/export/documentation for ROH Business. Especially to the four of you who were stationed in Dow office for the initial period during the implementation where the job can only be performed in Heeren due to system issues. Even though there were some hiccups and delays, I have to say it has been a job well done in consideration that there was no transition since we went straight into implementation. Thank you for all the efforts and please continue to catch-up with the orders as you start to back-fill your resources.

David and Bernard, thanks for working out the resources for this implementation within such short notice.

Yong Eng and Chris, thanks for your help in resolving the printers setup issues and your time in joining the night conference call with IBM and ROH/Dow IT.

Sheila Lim
Supply Chain Operations, Singapore/Malaysia
Dow Chemical Pacific (Singapore) Pte Ltd

Cheers to the BDP Singapore NVOCC Team

"At the end of the day, this is great feedback.

It helps to show the differentiation in our services that are otherwise very difficult to quantify."

Mike Andaloro, Managing Director - Asia Pacific

BDP International Inc.

Reflections of BDP Service Excellence
In March, Peter Barnesby, Regional Director South East Asia - BDP Singapore will present BDP Outstanding Customer Service - Team Dedication Awards to the NVOCC Team in Singapore. The recognition will acknowledge the Team's service excellence on behalf of a complimentary email from BDP customer Project Artlinks Pte Ltd.

BDP Singapore's Florence Goh, Manager, Ocean Operations shared the positive message with her Team and remarked, "Congratulations on a job well done and great job. The list just keep adding up on customers enjoying the BDP Experience. Keep up the good work!"

Congratulations in advance to the BDP Singapore NVOCC Team!

Jeffrey Koh (Sales & Marketing Executive)
Levina Wong (Customer Service Support)
Tan Koh Chuong (Logistics Analyst)
Jay Lee (Logistics Planner)
Zheng Wei Min (Logistics Planner)
David Low (NVOCC Manager)
Florence Goh (Manager, Ocean Operations)

Project Arlinks Testimonial
Dear Florence and the Team,

Since my very first dealing with BDP late last year, nothing but pleasant experience. Being new in the industry and not familiar with logistical issue, your team being headed by David has been very accommodating and helpful.

Besides David, Jeffrey, Levina, Jay and Kok Cheang and even the warehouse china worker were very helpful and kind. Actually, even ivy warehousing guys were great too.

I cant tell you how appreciative I am of their help, At this point of time, my company is real small and not that I think it will grow big in the very near future, I will try my best to engage your company's service in all ways. I trust that BDP team of logistical specialists will help me to bring my goods safely into Singapore....they are all mirrors :-) must be safely transported.

Cheers to your Fantastic Team!

Ping Ping Ng - Project Artlinks Pte Ltd

Albert Hazzouri - BDP Philadelphia, USA

Export Logistics Coordinator - DuPont Ocean Export Team
BDP Outstanding Customer Service Award Winner

(Left to right) Kristin Doyle and Al Hazzouri, DuPont Ocean Export Team - BDP Philadelphia-US.

A Picture of Excellence

Thomas Carson, Manager-Global Logistics, Imaging Technologies - E. I. du Pont de Nemours and Company says that "Albert has served us well over the past year" and is organizing a presentation at BDP Headquarters in Philadelphia, with BDP DuPont's Chad Viola, Director-Strategic Accounts and Mike Williamson, Manager-Ocean Export, to recognize Albert for his contribution to the business success. In addition, Albert will be presented with a BDP Outstanding Customer Service Award within our company's formal Recognized Service Excellence program to acknowledge his dedication and support to the Imaging Technologies business.

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Further supporting Albert's dedicated work effort, he continued to support the Imaging Technology business during his transition to a different logistics role within the DuPont Ocean Export Team. Congratulations Albert for the BDP and DuPont accolades, and thank you for your commitment to Service Excellence!

The DuPont and BDP recognition will be presented as-

In appreciation of the significant contributions to the Imaging Technologies Business
for meeting its critical and vital export requirements globally.
Your dedication and Pursuit of Excellence contributed significantly
to our Supply Chains' ability to respond favorably to a very competitive market.

Please visit Albert's post in April 2010 for additional BDP and DuPont award presentation pictures and comments.

Joe Santoro - BDP Philadelphia, USA

ISF Coordinator - Dow Chemical Team, Philadelphia
BDP Outstanding Customer Service Award Winner

BDP International's Michael Mehlmann - Director of Americas Supply Chain; Angie Alleva - Director, Regulatory Compliance; and Sue Denbow - CHB / Regulatory Compliance formally recognized Joe Santoro - ISF Coordinator, BDP Dow Chemical Team for his efforts coordinating the 10+2 ISF reporting data for Dow Chemical's inbound shipments to the US. Mehlmann said, “Joe's efforts are paying off with the core team and I certainly appreciate it. As we continue to push, this should open other doors in the exporting regions.”

Nicknamed 10+2, this rule requires the electronic submission of 12 data elements to Customs before imported goods even depart from the origin country.

Dow Chemical Testimonial
As you are aware 10+2 enforcement begins next Tuesday. Attached is the most current aging report from BDP.

In the last three weeks we have made a significant effort to close all files from the informed compliance period (1 still outstanding). We are now working with a 5 day window on future imports. This puts us in full compliance for the 26th deadline.

I would like to recognize George Bax and his team from Europe, Joe Santoro from BDP [International], and the International CSR team who have been working to collect data and get ISF entries filed timely. They are all critical in ensuring Dow’s compliance to this rule and are doing a great job!

Nadia Scornaienchi, International Trade Operations
The Dow Chemical Company

Eugene Lillis - BDP Project Logistics, North America-USA

Project Manager, BDP Project Logistics, based in Philadelphia,PA (North America-USA)
BDP Outstanding Customer Service Award Winner

"Dennis, you were one of the influences

that assigned Eugene to the Taiwan account back in a day.

What a highly capable gentleman! Recognition is highly in order for Eugene.

Thanks again for the business support."

Fran Kilgo-Craddock - E. I. du Pont de Nemours and Company

DuPont submitted the following appreciation note to Dennis Devlin, Director, Global Projects & Energy, BDP Project Logistics - based in Houston,TX (North America-USA) complimenting Eugene's service and compliance expertise.

Dennis,

I wanted to let you know what an asset that Eugene Lillis is to your organization. Any questions regarding imports and/or BDP's role as broker for DuPont is always answered professionally, quickly, and efficiently. Today was no exception. His knowledge and advice on how to handle a hazardous chemical shipment from Germany as a sample to the Experimental Station in Wilmington kept us in line with the international laws and DuPont's policies on imports.

Again, I wish to express my sincere appreciation for his knowledge and his customer focus in providing necessary information making it possible to do our jobs correctly.

Fran Kilgo-Craddock, DuPont Buy Team-Sourcing
E. I. du Pont de Nemours and Company

Tracy Dunnagan - BDP Charlotte, US

Import Manager, CHB, BDP Qualifying License Holder (QLH)
BDP Outstanding Customer Service Award Winner

Mike Connors, Director-BDP Charlotte,US will present a BDP Recognized Service Excellence Award to Tracy Dunnagan for the recent PHT International accolades.

Hello Mike,
I am with PHT International and I just wanted to let you know what great customer service Tracy Dunnagan provided this week. We had a rush sample from China that needed to be cleared and delivered to our in customer in Texas, and Tracy kept me updated ever step of the way!

Anita Hill - Quality Assurance Manager
PHT International, Inc

Theresa Rodes - BDP Edison, US

Team Leader Ocean Export
BDP Outstanding Customer Service Award Winner

This past January, BDP International and Evonik Industries held their semi-annual Executive Management Team meeting (EMT). Meeting participants included Evonik's Vice President and Director joined by BDP's John Bolte, Global Chief Operating Officer; Mike Wilson, Managing Director-CEM Region; Andrew Piazza, Sr. Director-Business Development and Rick Boedewig, Director, BDP Edison. During this meeting, the praises of Theresa Rodes were expressed by Evonik around her proactive nature, knowledge, positive and professional demeanor and overall dedication to the Evonik export business.

Further, John Bolte remarked in an email to Evonik following the meeting, "Thanks for your very high praise of Theresa Rodes and her logistic team in BDP Edison. We will certainly pass onto her a 'thank you' on your behalf."

Theresa was presented with a BDP Recognized Service Excellence Award for Evonik's consistent praise about her performance and support to the company's supply chain initiatives.

Rick Boedewig, Director - BDP Edison, US

Jun Whisenand - BDP North America-US SABIC on site

Logistics Coordinator, CHB - BDP SABIC on site (Huntersville, NC-US)
BDP Outstanding Customer Service Award Winner

SABIC Innovative Plastics submitted these positive comments relative to Jun's "above and beyond" customer service to Dan Stoffler, Manager Strategic Accounts, SABIC onsite, BDP Charlotte-US

Hi Dan,

I just wanted to let you know that Jun has been doing a great job on the air shipments and has gone over and beyond on certain orders that required a lot of special care. She has stayed on top of things and I'm sure even went outside her job scope to get shipments out. Thanks so much, Jun!

Melissa Smith - Import/Export Specialist

SABIC Innovative Plastics

Soeren Rueck - Frankfurt, BDP Germany

Air Import Operations
BDP European Union - Outstanding Customer Service Award Winner

"Believe me, Soeren's personal actions make Harman a happy customer."
Ruediger Petroschka, Business Development Director (CEE)
BDP International GmbH

BDP Service Excellence 24/7
In March, Ruediger Petroschka, Business Development Director (CEE) - BDP International GmbH will formally recognize Soeren Rueck, Air Import Operations - BDP Frankfurt through our company's Recognized Service Excellence program. Rudi said "Soeren is a big help for Harman Imports -handling all clearances from Asia and the USA- and I would like to highlight this to the world. He works nearly every Sunday to get everything done and is wherever Harman needs him to meet the business demand."

We had an extreme workload from end of last year and beginning of 2010, where everyday Soeren was involved with import shipments, managing urgencies, and coordinating hand carries. Whenever something needed to be done, Soeren was on standby, working late in the evenings and on the weekends to fulfill all needed actions to bring the cargo in time to Harman. Further, Soeren breaks down shipments -even splitting the shipments- to get the deliveries done in time by courier and / or inland delivery.

Most important, Peter Becker, Import Manager, Harman Becker Automotive Systems GmbH (HBAS) remarked that "Soeren is a very good helping hand," further endorsing Soeren's Service Excellence commitments to BDP and Harman. Harman's complimentary emails are mostly in German which I receive in Copy. This communication is always in a very good relation to our customer to fulfill Mr. Becker's needs and requests.

Ruediger Petroschka, Business Development Director (CEE)
BDP International GmbH