Good thing that we do not need to do these things often,
but when they occur, we have a great partner to help us get things done.
Chris Fuhrer - Revlon Consumer Products Corporation
In March, John Wright, Director of Operations-BDP Phila Airport-US and Bill Skroskis, Director - Global Strategic Accounts-BDP Edison-US will formally recognize three BDP New York/JFK individuals with BDP Outstanding Customer Service - Team Dedication awards. The recognition acknowledges their quick and dedicated assistance to BDP customer Revlon Consumer Products Corporation-
Peter Annese (JFK Outport Desk Coordinator)
Celebrating 22 Years of BDP Service
Chris Fusco (JFK Import Gateway Air & Ocean Coordinator)
Celebrating 4 Years of BDP Service
Bo Zagariello (Import Manager, CCS, CHB)
Celebrating 6 Years of BDP Service
John Wright, Director of Operations-BDP Phila Airport said, "I want to personally thank each of you for the outstanding effort that you provided to Revlon and me last night. Bo, You always take my call, knowing that I am not only calling to say Hi, for that I thank you. Chris and Peter, How can I thank you for going above and beyond the call of duty." John further remarked that "Peter, Chris, and Bob deserve full credit as the entire 'team' worked together to support the BDP Phila Airport Revlon Team.
The Story
Last night BDP customer Chris Fuhrer of Revlon called me at 5:45pm about an urgent issue- BDP and Revlon had an air freight shipment cleared and released sitting at Air France - JFK Airport; however, Air France had no access to AMS, no systems, no fax machine, no email, hence no way of telling if this shipment were released. Meantime, Revlon's inland trucker was waiting at Air France to pick up the shipment.
Air France agreed that if BDP could provide the required documentation showing them the shipment was Customs released, Air France would release the cargo to the trucker. Chris and Peter re-printed all of the required import documentation and personally drove the documents over to Air France at 7:00pm last night, which allowed Revlon's trucker to pick up the cargo and maintain the scheduled delivery date.
Air France agreed that if BDP could provide the required documentation showing them the shipment was Customs released, Air France would release the cargo to the trucker. Chris and Peter re-printed all of the required import documentation and personally drove the documents over to Air France at 7:00pm last night, which allowed Revlon's trucker to pick up the cargo and maintain the scheduled delivery date.
Bo, Chris, Peter- THANK YOU for your outstanding customer service.
John Wright, Director of Operations - BDP Phila Airport-US
Revlon Testimonial
John,
Thanks for your help on Monday evening. It took until 7:30pm, and it required knowing that Peter actually spoke Air France, but NYCE got the freight and it arrived here Tuesday morning. Good thing that we do not need to do these things often, but it is good to know when they occur, we have a great partner to help us get things done.
Thanks to you and please pass on thanks to Peter Annese. I know we kept him around late, but without him going to Air France, we would not have had our pencils arrive when we absolutely needed them.
Chris Fuhrer - Revlon Consumer Products Corporation
