BDP Information Technology Center of Excellence
Nick Arcaro, Developer - BDP Philadelphia, USA
Vince Pace, Global Process Integrations Analyst - BDP Philadelphia, USA
BDP Dedication and Dependability
I want to share with you an example of the dedication and dependability of BDP people, who set aside their 2010 Christmas vacations to review and resolve a BDP report/programming issue on the Revlon account.
On December 23 we received a report regarding a problem with daily feeds to Revlon, where the files received by them since December 14 did not contain any shipment activity data. (A report is submitted to Revlon when there is no activity for the day to differentiate between “no activity” and a transmission failure.)
Although we were unable to resolve the problem on that day, Revlon’s needs would be satisfied as long as we were able to provide them with the data by Tuesday 12/27 (they were closed for the holiday). However, to meet that date and satisfy the client, it was necessary for people who were on vacation over the holidays to work on the issue from home.
I had several phone calls and email exchanges with Vince Pace on Christmas Eve and on 12/26 as he worked on the report tool issues—but more was required. Vince and I received an email at 11:45 PM on 12/26 from Nick Arcaro (also on vacation, but had been part of our discussions on the issue on 12/24) informing us of changes he forced into the database to retrieve data and fix the problem to assure the reports would work going forward.
Both Vince and Nick did nothing more than what they believe to be their jobs, their responsibility to BDP and to a customer. They have extended themselves in the same manner whenever the situation required many times in the past. There were others who took actions to support the effort during the holiday period. For everyone involved it was “business as usual.” I am pleased to say we met the date and satisfied Revlon’s needs.
It really made me proud to see this level of commitment. Service like this is a reminder of the strong dedication of so many BDP people.
John A. Clark – Vice President
BDP International, Inc.
