Danny de la Vega and Joseph Pan - BDP North America-US

BDP Outstanding Customer Service - Team Dedication Award Winners

Danny de la Vega, Air Gateway Coordinator - BDP Los Angeles, USA
Joseph Pan, Air Export Coordinator - BDP New York/JFK, USA

Delighted Customers

The BDP teams that service the Air Products and Chemicals, Inc. (APCI) account have a dedicated and quick approach when it comes to delivering outstanding customer service. The following testimonials were submitted by APCI and its valued customer in Singapore for the excellent BDP coordination with a "super top urgent" air export from the US to Singapore amidst a critical delay by a logistics competitor. Thank you Danny and Joseph for the excellent team work and quick thinking!

Lou Liotta, Regional Operations Manager - BDP New York/JFK and Boston, shared these compliments spotlighting Danny's and Joseph's performance.

Hi Lou,
I just wanted to let you know that Joseph and Danny did an excellent job getting an urgent shipment of TMPI on a flight to Singapore. They booked this as urgent and got it out of the US the day after it was delivered. Joseph also did a remarkable job of following up with Tee Hai to make sure they got the flight details and letting them know it was confirmed on the flight!

We at APCI really appreciate their hard work and efforts to move this shipment. They went above and beyond
their duties.

Wendy Gilbert
Foreign Trade Specialist
Global Business
Support Services
Air Products and Chemicals, Inc.

Testimonial from APCI's customer in Singapore-

Hi Wendy,

Thanks very much for your close follow up! Appreciated! Our customer will be delighted to hear this news.

.

Kerina Soh Sze Imm

Business Manager

Tee Hai Chem Pte Ltd