BDP Outstanding Customer Service Award Winner
Positive Impressions
Orlando Blandon's customer service left a positive impression with a sales representative at Bob Smith Industries. Several parcels intended for export to South Africa were delivered to BDP International instead of the customer's designated forwarder. For those of you who know Orlando and his can-do / will-do attitude, this kind of customer service is simply all in a day's work and part of The BDP Experience he imparts to those who have an opportunity to work with him. Thank you, Orlando!
I discovered that I had made an error in one of our international shipments. I thought you should know that your BDP Los Angeles-US warehouse manager, Orlando Blandon, showed the highest form of customer service to see that my mistake became a non-issue with our client in South Africa. The reaction of many companies would have been, "Not my problem", but Orlando took immediate action. His response did not involve any "cash out of pocket" for BDP, but he took the time to make it happen. Our company, Bob Smith Industries, is top rated for customer service in our industry and the above and beyond service that Orlando demonstrated probably would only occur at BSI on a "good" day.
Sincerely yours,
Charlee Smith - Bob Smith Industries, Inc.
