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BDP International Employee Recognition and Customer Service Awards program- Recognized Service Excellence.

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each award winner's Letter of Thanks / Service Excellence testimonials.

Contact us to submit a nomination or to request the BDP Recognized Service Excellence guidelines at Excellence@bdpnet.com

BDP Philadelphia IT - Tradepaq (EDM5) Integrations

Dedicated Focus drives Positive Results

On November 30, Mary Jo Flem, Manager, IT Project Management Office (PMO), BDP Philadelphia presented RSE awards to select BDP IT, Operational, and Compliance individuals whose collective contributions completed a major IT project that began in April and implemented in July, one month ahead of schedule.

Project Scope
  • Updated the BDP Import logging process from an older version of TradePaq (TradeFormz) to the most recent version (EDM5), and
  • Added the TradePaq functionality to the BDP Legacy Air Export system.

To make this upgrade effective, the team started out by training fellow members of the IT team in the required technical tools (internal IT cross training). This allowed the team to have more developers assist -as we had to create many forms- and it greatly reduced the time frame for the project scope.

In an effort to allow the team to strictly focus on this initiative, the team was sequestered in a BDP Philadelphia training room beginning on Monday, May 21 and they remained in that room until Friday, August 6. This isolation allowed the team to reduce the time allotted for the project as it greatly reduced the normal day-to-day distractions.

The IT team worked with the business owners of the two products (Angie Alleva, Director, Regulatory Compliance - Imports, BDP Philadelphia and Kevin Connor, Manager of Airfreight Transportation, the Americas - BDP Aston) to create training documentation and executed training for all USA operations involved. While training is clearly not an IT function, the support was provided to allow the BPL’s to train the operational teams in the new functionality in a timely manner. These training documents will be posted to BDP University by the IT team to allow operations to have access to refresher courses at any convenient time.

The IT team suggested a process improvement for the air export consol process, which was to have the agent’s set of documents automatically transmitted to the consol agent partner whenever an air consol was closed or CPA posted. This process improvement will offer BDP many returns on the investment as:

1. Documents do not have to be printed and then sent to agent (as scanned documents or faxed documents). Instead, they will be generated in TradePaq and automatically sent to the agent’s email address based on the closing or posting triggers.

2. Destination agents will receive their required documentation consistently and more quickly – to allow their import processes to be coordinated more efficiently.

3. The global settlement accounting process should be more effective as all destination agents will have a full set of documents (including a settlement/reconciliation invoice)in their possession upon close or post of each and every consol.

4. BDP/USA Air Legacy system just became more “green” as we will now greatly reduce the need to print documents.

5. All documents created and/or distributed in TradePaq are automatically ingested into DMS. This greatly decreases the steps in the operational work flow process (as operations will not have to manually add these documents into DMS) plus reduces costs (no physical files to maintain, no external storage of documents with real-time access to documents right on the web.)

Mary Jo Flem, Manager, IT Project Management Office (PMO) – BDP IT Center of Excellence – BDP Philadelphia

Congratulations and thank you to each RSE winner!

BDP Corporate Award
Pat Rees, Project Lead - BDP Philadelphia

BDP Process Improvement / Innovation
Ted Haraburda, Technical Lead - BDP Philadelphia
Kevin Connor, Airfreight Transportation - BDP Aston
Anne Kelly, Regulatory Compliance - BDP Philadelphia

BDP Outstanding Customer Service - Team Dedication
Ben Parisi, Air Export Gateway - BDP New York/JFK

Developers -
BDP Philadelphia
Nick Arcaro
Ken Jennings
Alexandra Klonowski
Daljit Grewal
Steve Good
Greg Cronin
Sam Carreno - BDP Miami