Kristin Doyle - BDP Philadelphia, USA

Team Leader - DuPont Ocean Export
BDP Outstanding Customer Service Award Winner

(Left to right) Kristin Doyle and Al Hazzouri, DuPont Ocean Export Team - BDP Philadelphia-US.

Making a Positive Impression
Kristin recently took over as a Team Leader for the DuPont Performance Materials business unit. Matt Hawksley, Manager Strategic Accounts, DuPont - BDP Philadelphia said, “We were experiencing issues with carriers, lack of vessel space, and cancelled bookings. Kristen has stepped in nicely to manage the issues and is doing a solid job. Further, she’s working quite a bit of hours and has separated herself from the pack with her service performance. Mike Butkera, Logistics Consultant - E. I. du Pont de Nemours and Company is BDP’s main contact for this business unit, and this is very good recognition for Kristin’s efforts."

DuPont accolades communicated to BDP Philadelphia's Jason Merz, Manager, Ocean Export - DuPont

Jason,
I wanted to let you know that I have been impressed by the way Kristin has stepped into her new role as team lead for my business. From my perspective the transition has been smooth. Kristin has been great in her communications and follow up from day one. Please pass along my thanks.

Mike Butkera, Logistics Consultant
DuPont Packaging & Industrial Polymers

BDP Vu Recognition

BDP Vu Team accolades for application development

Stay tuned for an in depth BDP Vu story appearing in the BDP DataDayClassic newsletter on April 6 (2010 Issue 2). The web link to the full story will be added to this post when available.

In March, the BDP Vu Team, based in BDP North America-Philadelphia-US, was recently presented with BDP Outstanding Customer Service - Team Dedication awards for its significant contributions to the BDP Vu application.

Congratulations to the BDP Vu Team!

(Left to Right)
Row 1: Mary Jo Flem, Alexandra Klonowski, Julia Kovalenko, Adam Stokar

Row 2 : Zhen Xu, Darrell Thompson, Ted Haraburda, Ashley Bonner, Bruce Beyer, Eber Leisher, Shawn Perry, Joe Conley, Francis Schwalm

Not pictured: Jesse James De Salvo

Marian Stevenson, Senior Global Account Executive - BDP Philadelphia-US initiated the nominations within our Recognized Service Excellence program and said, "I am recognizing our IT BDP Vu team who made this application a huge success. BDP Vu was a total team effort that required tremendous coordination and communications. The application strengthens BDP's competitive advantage where we have received positive feedback from BDP customer Meijer Corporation. Lastly, this team should also be recognized for creating the BDP Vu Sales Demo environment as well as training that is accessible on BDP University."

Further, the nominations were fully endorsed by BDP's Global Chief Information Officer Stephen Zimmerman. Zimmerman remarked that

"BDP Vu is an exceptional product that has created a huge furor within our marketing and sales force and has gained huge curiosity from our current and prospective customers. We have recently created a full motion video of this product and have distributed it globally to all our sales team and partners. In addition, we have many customers who already have signed up for this product and fill a full page on our weekly IT executive dashboard. This is truly a piece of software that can cause a differentiation in our market share and there are already enhancements and modifications to this product being worked on."

The BDP Vu Team recognition represents individuals based in BDP Philadelphia and York, PA-

Developers
Adam Stokar
Joe Conley
Zhen Xu
Alexandra Klonowski
Francis Schwalm

Integration Specialists
Julia Kovalenko
Shawn Perry
Bruce Beyer

Project Management
Mary Jo Flem (Project Manager / Business Analyst)
Ashley Bonner (Project Manager)

Tier 1 Support
Jesse James De Salvo (based in BDP York, PA)

IT Managers
Ted Haraburda
Darrell Thompson
Eber Leisher

Congratulations again to the BDP Vu Team for your outstanding achievements!

Daniel Nolan - BDP Cincinnati, USA

CHB, Import - Sun Chemical account
BDP Outstanding Customer Service Award Winner

BDP's Kay Beiser and Patrick Murphey coordinated Daniel's award presentation during the March 23 BDP / Sun Chemical quarterly meeting at the BDP Cincinnati office. Linda Coleman of Sun Chemical presented the award with three Sun Chemical colleagues in attendance: William "Bill" Mol, Corporate V.P. Global Logistics; Ed Pruitt, Chief Procurement Officer (also responsible for Compliance); and Dale Erskine, Business Analyst (also responsible for Compliance). Patrick said the surprise presentation was "truly amazing" and noted, "It was the best idea Kay and I have ever had. It was a great moment for the entire office."

.
(Pictured Left to Right: BDP North America-Cincinnati-US Daniel Nolan-CHB, Import, Sun Chemical account, Kay Beiser-Director Strategic Accounts, and Patrick Murphey-Import Supervisor).

Special, special Kudo’s – this was a terrific piece of work.

Atta boy Dan! I appreciate you from the bottom of my heart.

Linda Coleman - Sun Chemical Corporation

BDP Cincinnati’s Kay Beiser, General Manager / Director Strategic Accounts and Patrick Murphey, Import Supervisor nominated Daniel Nolan as a BDP Outstanding Customer Service recipient to recognize his great performance servicing BDP client Sun Chemical Corporation. Daniel handles all BDP US entries for Sun Chemical, and BDP and Sun Chemical fully appreciate Daniel's great Customer Care. Patrick said, "Daniel goes above and beyond to service Sun; always going the extra yard to make sure entries are cleared and containers are delivered on schedule. Further, Daniel even mitigates with other US brokers and carriers to lower costs on behalf of Sun if overcharged.

"GREAT work. This is the kind of service that keeps Sun loyal. Thanks for all you do."

Kay Beiser - BDP Cincinnati, USA

Kay emphasized that Sun Chemical's Lisa Morris, Performance Pigments, NAFTA Supply Chain "is constantly giving kudos and thinks the world of Daniel." For the recent Sun Chemical compliment from Linda Coleman - Corporate Supply Chain, Daniel worked one weekend in March to track containers moving on Sun Chemical's contract (non BDP Transport containers) to ensure on-time deliveries to each US destination. "Daniel goes far and above to make sure this business is handled expeditiously and in a compliant manner as humanly can be done" remarked Kay. In addition, Daniel works closely with other US brokers -often providing an extra set of documents- to make sure Sun Chemical's entries and deliveries are coordinated without fail. In closing, "This is very positive feedback from Sun Chemical" said Kay, and "Daniel should be formally acknowledged within our Recognized Service Excellence program for his exceptional performance."

Richard Schultz - BDP Phila Airport, USA

Logistics Coordinator, Lanxess Ocean Export
BDP Outstanding Customer Service Award Winner

BDP North America's Amber Berry-Director of Operations submitted the recent Lanxess accolades to formally acknowledge Richard Schultz within our Recognized Service Excellence program. Richard handles the ocean export business for Lanxess and is doing a "great job" according to Marie Hyre of Lanxess. The award will be presented by John Wright, Director of Operations - BDP Phila Airport, USA.

The Lanxess Service Excellence testimonial was emailed to Dan Keane, Senior Team Leader - BDP Phila Airport, USA.

I wanted to make you aware of what a great job Richard has been doing on our account. The past few months have been extremely busy and problematic with material availability issues, a tremendous amount of orders rolling and changing and he has kept up with the madness quite well. He ALWAYS answers the phone when I call (which is awesome) and is able to answer all my questions. We really appreciate the hard work he has been putting in and wanted to ensure you were aware.

Marie Hyre, Export Customer Care
Lanxess Buna LLC

Charlotte Reinemeyer - BDP Houston-JFK, USA

Logistics Coordinator III
BDP Outstanding Customer Service Award Winner

Linda Rogers, Customer Relationship Coordinator for Shell, sent a hand written note to BDP Houston’s Charlotte Reinemeyer for her outstanding customer service. Not only does Charlotte provide customer service to Shell, she was recently promoted to a supervisory role and oversees many other customer accounts in the department. Polioles S.A. de C.V. is one of Central America’s largest chemical companies headquartered in Mexico.

Shell's appreciation note said,

Charlotte,

Thank you for always giving Polioles account great customer service. I appreciate all the extra effort it takes you to process their paperwork. I would be lost without your help.

Linda Rogers - Shell

Sharon Kozik - BDP Chicago, USA

The Success Story of our Supply Chain

HAVI's Kate Schoell (left) and BDP Chicago's Sharon Kozik (right) celebrate Service Excellence at BDP Chicago.

.

BDP Chicago's Rene Laske (center) with Kate Schoell (left) and Sharon Kozik (right).

.

On March 15, a special presentation took place in the BDP North America-Chicago, US office. Kate Schoell, Director, Global Logistics and Trade - HAVI Global Solutions LLC and Rene Laske, CHB/QLH, Regional Account Executive - BDP Chicago presented Sharon Kozik, Import Coordinator-BDP Chicago with a BDP Outstanding Customer Service Award for her continued attention to detail and dedication to the successful execution of the HAVI account. The ceremony was planned as a surprise which added a second layer of excitement to the well received HAVI testimonial.

Special thanks is extended to Rene Laske for coordinating the presentation and to Kate Schoell for sharing the positive comments on behalf of The HAVI Global Solutions Global Logistics and Trade Team and for being part of the Service Excellence celebration at BDP Chicago.

The following testimonial is excerpted from the HAVI letter submitted to BDP's Rene Laske on March 10, 2010

Dear Rene,

The Global Logistics and Trade team at HAVI Global Solutions would like to extend our thanks and gratitude to Sharon Kozik for her outstanding customer service; timely support, and attention to detail which she continuously provides to our account.

Sharon has a professional demeanor when working with our ocean carrier vendors and always acts diligently on behalf of HAVI and is thoroughly focused on our mandate of Assured Supply. She consistently obtains timely and accurate information from our supply chain partners which enable the HGS Logistics team to make proactive and meaningful decisions regarding our inbound freight. Her willingness to engage issues, escalate concerns, and act as problem solver is part of the success story of our supply chain. She often goes beyond our expectations, working after hours, and always displays a strong "whatever it takes" attitude. This proactive approach is one of her greatest strengths and is recognized by HGS.

Sharon diligently collects key data for our vendor scorecard. She is very focused on timely, accurate reporting and consistently provides updates should any delays occur outside of her control. Whether it is executing the routine tasks of the inbound Happy Meal Supply chain, tactically facilitating our contingency plans, or aiding in some of our challenging situations, Sharon provides stellar service and our team is grateful for her diligence and professionalism.

Her continued attention to detail and dedication to the successful execution of our account is very appreciated. Sharon is a true asset to the BDP organization and we are thankful that she is a member of our team.

Sincerely,

The HAVI Global Solutions Global Logistics and Trade Team

Kate Schoell - Director, Global Logistics and Trade
Scott Saddler - Senior Logistics Manager
Andre Flouret - Global Logistics and Trade Manager
Jason Pacey - Logistics Planner
Mike Fortuna - Logistics Project Manager

Great Service from BDP Shanghai and Philadelphia Teams!

Cooper Tire Asia-Pacific Recognizes "Amazing Logistic Teams" in BDP Asia Pacific and North America
Thank you to BDP from Cooper Tire Asia for your great service!

In March, BDP International Director of Operations Todd Greene received a meaningful service testimonial from Peter Lu of Cooper Tire Asia-Pacific (Shanghai) Trading Company Ltd. Lu expressed his "high opinion of BDP, our service, and our people" and extended a big thank you to BDP and the wonderful help of Marquita Blanding, Logistics Coordinator, Corporate Ocean Export-BDP North America-Philadelphia-US and BDP Shanghai based May Zou, Manager Ocean-US Trade Lane and Grace Li, Documentation Ocean-US Trade Lane.

.

Marquita, May, and Grace were presented with BDP Outstanding Customer Service - Team Dedication awards for their great customer service!

.

BDP Shanghai, China

May Zou, Manager Ocean-US Trade Lane

Grace Li, Documentation Ocean US Trade Lane

.

BDP Philadelphia, US

Marquita Blanding, Logistics Coordinator - Corporate Ocean Export

.

Pictured left: BDP Recognized Service Excellence winner Marquita Blanding, Logistics Coordinator-Corporate Ocean Export - BDP Philadelphia, USA

.

"Cooper Tire North America made a decision to utilize the lowest cost provider globally when management changed" commented Todd Greene, Director of Operations - BDP International, Inc. "The nice part of this story is that Cooper Tire Asia recognized the true value BDP, and specifically Marquita, brought to the table and went against the corporate directive to utilize the new provider. Their stance was simple, price does not take the place of excellent customer service and they have have utilizing our services faithfully since the switch from BDP. At some point in time we are hopeful to regain this business and individuals such as Marquita will certainly help us accomplish our goal."

.

"I am enormously grateful to you, Todd, for having such great people in BDP. I have suggested all my customers to choose BDP if they want a shipment service, and I will continue doing it." Peter Lu - Cooper Tire Asia-Pacific (Shanghai) Trading Company Ltd.

Congratulations to Marquita, Grace, and May for delivering GREAT service to Cooper Tire Asia!
.
Letter of Thanks from Cooper Tire Asia-Pacific

Dear Todd,

It’s Peter Lu from Cooper Tire Asia, first time to write to you, hope everything is ok for you.
Generally, it’s the customer who gets all the attention.

When we hit the record sales last month, one of the things we thought of first was to write a couple of our distributors to thank them for their loyal support over the years. Without them, we said, we couldn't possibly have become what we are. Of course, we mean it, you may know the importance of loyal friends as well as we do.

But later I was thinking, "What about those people who kept us supplied during the past years with amazing logistics service? Don’t they deserve some credit, too?" Of course, they do! I have been contacting BDP since I joined Cooper Tire in early 2008 for the US export tire business to Asian countries, and you have always given us outstanding service at a fair price – we can’t ask for more. Sure, we may have our minor squabbles some time – I have forgotten - they haven’t detracted one bit from my high opinion of your company, your service, and your people.

So we owe a great big thank you to BDP, and as I look back the cooperation we have, I think of the wonderful help your coordinator - Marquita Blanding – was to us together with our customers. Not only has Marquita done a fantastic service job for shipments, she also help to coordinate with our customers and our US stuff when they have any questions. She is surely a godsend!

I’m enormously grateful to you, Todd, for having such great people in BDP. I have suggested all my customers to choose BDP if they want a shipment service, and I will continue doing it.

Once again, great thanks to your team, especially to Marquita, May and Grace- we love them.

Yours very cordially,

Peter Lu
Cooper Tire Asia-Pacific (Shanghai) Trading Company Ltd.

Deborah Breaux and Tracy Johnson - BDP Houston (JFK Blvd), USA

BDP Outstanding Customer Service Award Winners

On March 8, Jennifer Cupp, CHB, QLH, Import Manager-BDP Houston (JFK Blvd) will present BDP Outstanding Customer Service Awards acknowledging two individuals whose good works were recently recognized in a formal letter by BDP Houston customer ESCO Company. Each winner resides in the BDP North America-Houston (JFK Blvd) office-

Debbie Breaux (Team Leader, Import Breakbulk)

Tracy Johnson (Coordinator, Import Breakbulk)

"Deborah has worked for BDP since July 2002 and has the longest standing relationship with ESCO. Deborah was a Logistics Coordinator and was recently promoted to the Team Leader position. Tracy began her temporary assignment with BDP in August 2009. Although Tracy is new to the team, Jennifer Cupp felt that identifying the Houston Import Breakbulk department would be appropriate."

Kathy Cone, Executiv Admin II - BDP Houston (JFK Blvd)-USA

The following story, with excerpts from the ESCO letter, was published in the March 2, 2010 DataDayPlus newsletter.

BDP Achieves 100% Performance from ESCO
ESCO Company, a chemical firm based in Michigan, USA that imports both hazardous and non-hazardous chemicals from Japan and China and who is a client of our BDP Houston office, performed their annual evaluation of their suppliers as part of their Supplier Certification Program.

The elements that are evaluated include conformance to specifications, on-time delivery, problem response, sales support, customer service, and pricing terms and conditions. ESCO was happy to report back that BDP International was rated with an overall performance score of 100% and received the status of Preferred Supplier of ESCO.

"BDP has met all ESCO requirements in arranging freight movement and Customs clearance, tracking and expediting as needed, and communications. Customer service has been excellence; Debbie Breaux and Tracy Johnson have done a great job for ESCO," says Robert Pleasant, Materials Manager for ESCO.

Bill Heathcock, Director of Operations in Houston, congratulated his team on making great strides in quality for our customers and goes on to say that BDP's excellence in customer service is paying off and our customers are seeing and recognizing it!

Congratulations to Debbie and Tracy, and keep up the good work!