The Success Story of our Supply ChainHAVI's Kate Schoell (left) and BDP Chicago's Sharon Kozik (right) celebrate Service Excellence at BDP Chicago.
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BDP Chicago's Rene Laske (center) with Kate Schoell (left) and Sharon Kozik (right).
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On March 15, a special presentation took place in the BDP North America-Chicago, US office. Kate Schoell, Director, Global Logistics and Trade - HAVI Global Solutions LLC and Rene Laske, CHB/QLH, Regional Account Executive - BDP Chicago presented Sharon Kozik, Import Coordinator-BDP Chicago with a BDP Outstanding Customer Service Award for her continued attention to detail and dedication to the successful execution of the HAVI account. The ceremony was planned as a surprise which added a second layer of excitement to the well received HAVI testimonial.
Special thanks is extended to Rene Laske for coordinating the presentation and to Kate Schoell for sharing the positive comments on behalf of The HAVI Global Solutions Global Logistics and Trade Team and for being part of the Service Excellence celebration at BDP Chicago.
Special thanks is extended to Rene Laske for coordinating the presentation and to Kate Schoell for sharing the positive comments on behalf of The HAVI Global Solutions Global Logistics and Trade Team and for being part of the Service Excellence celebration at BDP Chicago.
The following testimonial is excerpted from the HAVI letter submitted to BDP's Rene Laske on March 10, 2010
Dear Rene,
The Global Logistics and Trade team at HAVI Global Solutions would like to extend our thanks and gratitude to Sharon Kozik for her outstanding customer service; timely support, and attention to detail which she continuously provides to our account.
Sharon has a professional demeanor when working with our ocean carrier vendors and always acts diligently on behalf of HAVI and is thoroughly focused on our mandate of Assured Supply. She consistently obtains timely and accurate information from our supply chain partners which enable the HGS Logistics team to make proactive and meaningful decisions regarding our inbound freight. Her willingness to engage issues, escalate concerns, and act as problem solver is part of the success story of our supply chain. She often goes beyond our expectations, working after hours, and always displays a strong "whatever it takes" attitude. This proactive approach is one of her greatest strengths and is recognized by HGS.
Sharon diligently collects key data for our vendor scorecard. She is very focused on timely, accurate reporting and consistently provides updates should any delays occur outside of her control. Whether it is executing the routine tasks of the inbound Happy Meal Supply chain, tactically facilitating our contingency plans, or aiding in some of our challenging situations, Sharon provides stellar service and our team is grateful for her diligence and professionalism.
Her continued attention to detail and dedication to the successful execution of our account is very appreciated. Sharon is a true asset to the BDP organization and we are thankful that she is a member of our team.
Sincerely,
The HAVI Global Solutions Global Logistics and Trade Team
Kate Schoell - Director, Global Logistics and Trade
Scott Saddler - Senior Logistics Manager
Andre Flouret - Global Logistics and Trade Manager
Jason Pacey - Logistics Planner
Mike Fortuna - Logistics Project Manager
