Great Service from BDP Shanghai and Philadelphia Teams!

Cooper Tire Asia-Pacific Recognizes "Amazing Logistic Teams" in BDP Asia Pacific and North America
Thank you to BDP from Cooper Tire Asia for your great service!

In March, BDP International Director of Operations Todd Greene received a meaningful service testimonial from Peter Lu of Cooper Tire Asia-Pacific (Shanghai) Trading Company Ltd. Lu expressed his "high opinion of BDP, our service, and our people" and extended a big thank you to BDP and the wonderful help of Marquita Blanding, Logistics Coordinator, Corporate Ocean Export-BDP North America-Philadelphia-US and BDP Shanghai based May Zou, Manager Ocean-US Trade Lane and Grace Li, Documentation Ocean-US Trade Lane.

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Marquita, May, and Grace were presented with BDP Outstanding Customer Service - Team Dedication awards for their great customer service!

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BDP Shanghai, China

May Zou, Manager Ocean-US Trade Lane

Grace Li, Documentation Ocean US Trade Lane

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BDP Philadelphia, US

Marquita Blanding, Logistics Coordinator - Corporate Ocean Export

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Pictured left: BDP Recognized Service Excellence winner Marquita Blanding, Logistics Coordinator-Corporate Ocean Export - BDP Philadelphia, USA

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"Cooper Tire North America made a decision to utilize the lowest cost provider globally when management changed" commented Todd Greene, Director of Operations - BDP International, Inc. "The nice part of this story is that Cooper Tire Asia recognized the true value BDP, and specifically Marquita, brought to the table and went against the corporate directive to utilize the new provider. Their stance was simple, price does not take the place of excellent customer service and they have have utilizing our services faithfully since the switch from BDP. At some point in time we are hopeful to regain this business and individuals such as Marquita will certainly help us accomplish our goal."

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"I am enormously grateful to you, Todd, for having such great people in BDP. I have suggested all my customers to choose BDP if they want a shipment service, and I will continue doing it." Peter Lu - Cooper Tire Asia-Pacific (Shanghai) Trading Company Ltd.

Congratulations to Marquita, Grace, and May for delivering GREAT service to Cooper Tire Asia!
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Letter of Thanks from Cooper Tire Asia-Pacific

Dear Todd,

It’s Peter Lu from Cooper Tire Asia, first time to write to you, hope everything is ok for you.
Generally, it’s the customer who gets all the attention.

When we hit the record sales last month, one of the things we thought of first was to write a couple of our distributors to thank them for their loyal support over the years. Without them, we said, we couldn't possibly have become what we are. Of course, we mean it, you may know the importance of loyal friends as well as we do.

But later I was thinking, "What about those people who kept us supplied during the past years with amazing logistics service? Don’t they deserve some credit, too?" Of course, they do! I have been contacting BDP since I joined Cooper Tire in early 2008 for the US export tire business to Asian countries, and you have always given us outstanding service at a fair price – we can’t ask for more. Sure, we may have our minor squabbles some time – I have forgotten - they haven’t detracted one bit from my high opinion of your company, your service, and your people.

So we owe a great big thank you to BDP, and as I look back the cooperation we have, I think of the wonderful help your coordinator - Marquita Blanding – was to us together with our customers. Not only has Marquita done a fantastic service job for shipments, she also help to coordinate with our customers and our US stuff when they have any questions. She is surely a godsend!

I’m enormously grateful to you, Todd, for having such great people in BDP. I have suggested all my customers to choose BDP if they want a shipment service, and I will continue doing it.

Once again, great thanks to your team, especially to Marquita, May and Grace- we love them.

Yours very cordially,

Peter Lu
Cooper Tire Asia-Pacific (Shanghai) Trading Company Ltd.