BDP Outstanding Customer Service Award Winners On March 8, Jennifer Cupp, CHB, QLH, Import Manager-BDP Houston (JFK Blvd) will present BDP Outstanding Customer Service Awards acknowledging two individuals whose good works were recently recognized in a formal letter by BDP Houston customer ESCO Company. Each winner resides in the BDP North America-Houston (JFK Blvd) office-
Debbie Breaux (Team Leader, Import Breakbulk)
Tracy Johnson (Coordinator, Import Breakbulk)
Kathy Cone, Executiv Admin II - BDP Houston (JFK Blvd)-USA"Deborah has worked for BDP since July 2002 and has the longest standing relationship with ESCO. Deborah was a Logistics Coordinator and was recently promoted to the Team Leader position. Tracy began her temporary assignment with BDP in August 2009. Although Tracy is new to the team, Jennifer Cupp felt that identifying the Houston Import Breakbulk department would be appropriate."
The following story, with excerpts from the ESCO letter, was published in the March 2, 2010 DataDayPlus newsletter.
BDP Achieves 100% Performance from ESCO
ESCO Company, a chemical firm based in Michigan, USA that imports both hazardous and non-hazardous chemicals from Japan and China and who is a client of our BDP Houston office, performed their annual evaluation of their suppliers as part of their Supplier Certification Program.
The elements that are evaluated include conformance to specifications, on-time delivery, problem response, sales support, customer service, and pricing terms and conditions. ESCO was happy to report back that BDP International was rated with an overall performance score of 100% and received the status of Preferred Supplier of ESCO.
"BDP has met all ESCO requirements in arranging freight movement and Customs clearance, tracking and expediting as needed, and communications. Customer service has been excellence; Debbie Breaux and Tracy Johnson have done a great job for ESCO," says Robert Pleasant, Materials Manager for ESCO.
Bill Heathcock, Director of Operations in Houston, congratulated his team on making great strides in quality for our customers and goes on to say that BDP's excellence in customer service is paying off and our customers are seeing and recognizing it!
Congratulations to Debbie and Tracy, and keep up the good work!
ESCO Company, a chemical firm based in Michigan, USA that imports both hazardous and non-hazardous chemicals from Japan and China and who is a client of our BDP Houston office, performed their annual evaluation of their suppliers as part of their Supplier Certification Program.
The elements that are evaluated include conformance to specifications, on-time delivery, problem response, sales support, customer service, and pricing terms and conditions. ESCO was happy to report back that BDP International was rated with an overall performance score of 100% and received the status of Preferred Supplier of ESCO.
"BDP has met all ESCO requirements in arranging freight movement and Customs clearance, tracking and expediting as needed, and communications. Customer service has been excellence; Debbie Breaux and Tracy Johnson have done a great job for ESCO," says Robert Pleasant, Materials Manager for ESCO.
Bill Heathcock, Director of Operations in Houston, congratulated his team on making great strides in quality for our customers and goes on to say that BDP's excellence in customer service is paying off and our customers are seeing and recognizing it!
Congratulations to Debbie and Tracy, and keep up the good work!
