BDP Outstanding Customer Service Award Winner
BDP's Kay Beiser and Patrick Murphey coordinated Daniel's award presentation during the March 23 BDP / Sun Chemical quarterly meeting at the BDP Cincinnati office. Linda Coleman of Sun Chemical presented the award with three Sun Chemical colleagues in attendance: William "Bill" Mol, Corporate V.P. Global Logistics; Ed Pruitt, Chief Procurement Officer (also responsible for Compliance); and Dale Erskine, Business Analyst (also responsible for Compliance). Patrick said the surprise presentation was "truly amazing" and noted, "It was the best idea Kay and I have ever had. It was a great moment for the entire office."
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(Pictured Left to Right: BDP North America-Cincinnati-US Daniel Nolan-CHB, Import, Sun Chemical account, Kay Beiser-Director Strategic Accounts, and Patrick Murphey-Import Supervisor).
(Pictured Left to Right: BDP North America-Cincinnati-US Daniel Nolan-CHB, Import, Sun Chemical account, Kay Beiser-Director Strategic Accounts, and Patrick Murphey-Import Supervisor).
Special, special Kudo’s – this was a terrific piece of work.
Atta boy Dan! I appreciate you from the bottom of my heart.
Linda Coleman - Sun Chemical Corporation
BDP Cincinnati’s Kay Beiser, General Manager / Director Strategic Accounts and Patrick Murphey, Import Supervisor nominated Daniel Nolan as a BDP Outstanding Customer Service recipient to recognize his great performance servicing BDP client Sun Chemical Corporation. Daniel handles all BDP US entries for Sun Chemical, and BDP and Sun Chemical fully appreciate Daniel's great Customer Care. Patrick said, "Daniel goes above and beyond to service Sun; always going the extra yard to make sure entries are cleared and containers are delivered on schedule. Further, Daniel even mitigates with other US brokers and carriers to lower costs on behalf of Sun if overcharged.
"GREAT work. This is the kind of service that keeps Sun loyal. Thanks for all you do."
Kay Beiser - BDP Cincinnati, USA
Kay emphasized that Sun Chemical's Lisa Morris, Performance Pigments, NAFTA Supply Chain "is constantly giving kudos and thinks the world of Daniel." For the recent Sun Chemical compliment from Linda Coleman - Corporate Supply Chain, Daniel worked one weekend in March to track containers moving on Sun Chemical's contract (non BDP Transport containers) to ensure on-time deliveries to each US destination. "Daniel goes far and above to make sure this business is handled expeditiously and in a compliant manner as humanly can be done" remarked Kay. In addition, Daniel works closely with other US brokers -often providing an extra set of documents- to make sure Sun Chemical's entries and deliveries are coordinated without fail. In closing, "This is very positive feedback from Sun Chemical" said Kay, and "Daniel should be formally acknowledged within our Recognized Service Excellence program for his exceptional performance."
