BDP Outstanding Customer Service Award Winner
Weekend Dedication and Terrific Customer Service!
One aspect of the BDP experience is BDP People going the extra mile for their customers. Alex Jablokov did just that with the confident and dedicated handling of two HOT import entries arriving over a weekend for Bayer MaterialScience LLC. Teamwork and commitment resulted in the on-time delivery amid several logistic and clearance challenges!
"I just wanted to take a moment to let you know the support this
last weekend from Alex was very influential in keeping critical automotive
customers running. Michael Lochie of BMS was on the phone with him several times over
the weekend and he and Alex worked through a number of challenges to ensure
this shipment would arrive as planned. Thanks to their efforts, our
customers’ supply was uninterrupted. I really appreciate Alex’s efforts in making this shipment a
success for BMS and our customer."
.
Sean
Ritchie, Director,
Logistics Operations - Bayer MaterialScience LLC .
.
"...The truck
shipment from Mexico arrived in a record time (cleared Friday afternoon in
Laredo and delivered Sunday afternoon). The air shipment arrived late
Sunday night and delivered this morning. Alex was able to deal with many
issues (e.g. Customs system shutdown Friday afternoon on MX border) that could
have delayed these shipments but worked through them and our plant was able to
continue to produce material Monday morning and will be able to supply our
customers with material to prevent shutting down their operations."
Mike Lochie, International Logistics Specialist - Bayer MaterialScience LLC
Special
thanks to Amber Berry (Director of Operations - BDP International), John Wright (Director of
Operations - BDP Aston,PA) and Lena DeFazio McLaughlin (Import Manager, LCB,
QLH - BDP Aston,PA) for organizing the RSE nomination and award presentation!
