- Steve Reilly, BDP Transport Supervisor
- Jasmine Rodriguez, Team Leader
Two individuals from the BDP Aston office will be presented with Recognized Service Excellence awards for demonstrating great and professional customer service as defined by BDP customer Dorf Keetal. Although the positive feedback spotlights Jasmine's performance, the recognition also extends to BDP Transport Supervisor Steve Reilly. "Their performance was a dual effort" said Lena DeFazio, BDP Aston Import Manager. Steve worked as the transport coordinator to make certain the freight received a priority booking and allow the freight to reach the US within the time frame required by the customer."
Dorf Keetal is an export account handled in our BDP Houston-JFK Blvd location. This was the first import entry coordinated by BDP International on the company's behalf. "Jasmine and Steve did a phenomenal job and delivered outstanding customer service” said Lena. BDP was requested to return the ISO tank with product back to the US. Jasmine and Steve went above and beyond in Lena's words, because "it was important for BDP by opening the door for future business."
Simply said, their service excellence is a fine example of The BDP Experience!
BDP and Dorf Keetal testimonial
BDP testimonial from Tom Kramer to Jasmine Rodriguez with Copy to BDP Aston-based John Wright (Director of Operations) and Lena DeFazio (Import Manager) plus BDP Philadelphia-based Todd Greene (Director of Operations) and Jack Wright (Ocean Export Supervisor).
"Jasmine - As they say, no one ever calls to say you did a great job but today Russ Kardos of DK went out of his way to let me know what a great job you did with an ISO tank import from Antwerp via Houston. Their client Haldor Topsoe was in desperate need of product and you saved his neck. Thanks for your professional effort. It sure makes my job easier to try and expand this business."
Tom Kramer, Vice President - BDP International, Inc.
