Senior Team Leader, Import Air and Ocean
BDP Outstanding Customer Service - Employee Dedication Award Winner
BDP team building promotes great customer service
The BDP Philadelphia DuPont Import and New York/JFK Outport teams have a great relationship according to Theresa Garvey, Manager, Strategic Accounts - BDP Philadelphia Import Operation. Even so, the internal recognition for Chris Fusco's outstanding customer service came with much surprise and appreciation.
"This instance was above and beyond our usual good relationship" said Theresa. "Chris went out of his way -using his own money- to expedite the voucher process. Chris made this effort on behalf of DuPont as a customer - an extension to the BDP respect and friendship we share between our teams. Further, it really means a lot to the team when they are recognized for great customer service!"
BDP Outstanding Customer Service - Employee Dedication Award Winner
BDP team building promotes great customer service
The BDP Philadelphia DuPont Import and New York/JFK Outport teams have a great relationship according to Theresa Garvey, Manager, Strategic Accounts - BDP Philadelphia Import Operation. Even so, the internal recognition for Chris Fusco's outstanding customer service came with much surprise and appreciation.
"This instance was above and beyond our usual good relationship" said Theresa. "Chris went out of his way -using his own money- to expedite the voucher process. Chris made this effort on behalf of DuPont as a customer - an extension to the BDP respect and friendship we share between our teams. Further, it really means a lot to the team when they are recognized for great customer service!"
"Chris Fusco - BDP New York/JFK Outports went into his own pocket to purchase vouchers needed to destroy an import shipment in a quarantine compactor in a timely manner. City Waste Services at the JFK International Airport sells the vouchers but the only payment methods are cash and credit cards, which are only accepted in person. A money order or certificated check would have taken too long considering we needed the vouchers ASAP. Chris withdrew the funds from his personal account to purchase the vouchers from City Waste. This action allowed the BDP Philadelphia DuPont team to schedule an appointment with the USDA for the destruction of the shipment within the short time frame. Chris saved the day!"
Damian Reitano - BDP Philadelphia DuPont Import Team Leader
To reinforce their commitment to internal Customer Care, the BDP Philadlephia DuPont Import and New York/JFK Outport teams scheduled an office visit in January to meet in person and discuss business solutions. "It makes your work more meaningful and a lot easier when you know one another". Lastly, these teams share team-building camaraderie and fun such as sending surprise treats by inter-office mail. Who knew great customer service could be ... delicious!
Special thanks to Theresa Garvey and Damian Reitano for contributing to this story.
