"Sharing some very nice comments and compliments on great job.... Thank you Team!"
Theresa Mc Cullin - Import Operations Administrator
E. I. DuPont de Nemours and Company
In May, three BDP individuals were recognized with BDP Outstanding Customer Service - Team Dedication Awards for delivering outstanding global service and support to select DuPont businesses. The Recognized Service Excellence recipients include:
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Brussels, BDP Belgium
Nancy Van de Perre - Branch Manager-Airfreight
BDP Philadelphia, US
Matt Campbell - Team Leader, DuPont Import Operations
Damien Reitano - Logistics, DuPont Import Operations
"Mission accomplished!I have surprised Nancy and the entire air freight Brussels team yesterday afternoon to present the award. Nancy's spontaneous reaction was: 'I am so glad that our customer DuPont appreciates our effort to provide the best possible service; but the award is actually for the entire air freight team! A manager is just as good as his/her team!' Nancy announced to organize a happy hour with the team to spend the reward money together."Mathias Wellhausen, Country Manager BeligumBDP International NV
"Indeed a big surprise but I'm surely happy with the recognition!
I just love my job and BDP, plus the combination with a great team and the right spirit: That reflects to the customers. Thank you for the recognition."
.Nancy Van de Perre, Branch Manager-Airfreight - Brussels, BDP Belgium
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"We share your thoughts, Nancy. It's always a pleasure working with you and working together between our offices to serve our customer! Congratulations!"
Theresa Garvey, Manager, Strategic Accounts - DuPont Operations - BDP Phildelphia, US
DuPont Testimonial
"Matt Campbell and Damien Reitano have done an outstanding job over the last two weeks with working to expedite clearance of urgent air shipments that had been previously been detained from leaving Europe due to the volcanic ash.
Based on shipping details provided by BDP Europe to Matt, after the flights were finally able to be booked, Matt and Damien followed through on the air arrival details, quickly submitting the Customs Entries and issuing the Delivery Orders after the Customs Releases came back. Some of these air arrivals were even split shipments, requiring the work to be done by Matt and Damien to be even more time consuming. Through all this, Matt and Damien have kept the Businesses informed of the shipment statuses.
Matt and Damian, Thanks for your proactive assistance!
Michael Sweeney - E. I. DuPont de Nemours and Company
In addition to BDP on this side, Nancy Van de Perre, Branch Manager with BDP Belgium, located at Brussels Airport, has continually sent BDP, the Businesses, and myself email updates on flight schedules, problems, etc. Nancy even sent us an email note today commenting that though she was leaving for the day, she would continue to work from home over the weekend to keep us updated on flight details, booking problems, etc.
This has been a superior job performed by BDP on both sides of the globe."
Pat Newton
US Import Compliance Center - Wilmington, Delaware-US
E. I. DuPont de Nemours and Company
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(Picture 1 of 2)
Nancy Van de Perre, Branch Manager - Airfreight (left) and Mathias Wellhausen, Country Manager Belgium - BDP International NV
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(Picture 2 of 2)
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Nancy Van de Perre (center) celebrates service excellence with the BDP Brussels Airfreight team and Mathias Wellhausen.
