Level II Outstanding Customer Service Award Winner
Testimonial 1
What follows is a message from Steelcase Inc. Though at the time of the shipment we no idea what impact we would have on this particular shipment, please see how our efforts effected the business. It is a good reminder on how everything we do has an impact.
Bernie Erlanger - Global Account Executive
BDP International
Testimonial 2
Doug, Thanks for sharing this information. We will discuss in our team meeting today.
Terri Thanks for your efforts on this win-win. Treating every shipment like a "big deal" clearly makes Steelcase, and BDP, more competitive.
Andy Wahl, Regional Account Executive – GPA Business Unit, Grand Rapids
BDP International
Testimonial 3
Terri, this is the import you and I reviewed. Neither of us had a heads up on this and the first we knew about it was when you received the arrival notice. Thanks for arranging clearance and getting this set up and delivered as needed.
If you take a minute to read the entire note you’ll see that this was part of a substantial opportunity for Steelcase. One simple customs entry “showing up” may seem standard but we really impressed our customer. This is an example of how something may not seem hot or important but it is. BDP is an integral part of our ability to provide a great customer experience. You guys nailed this one – thanks.
Please share this with the team when you have your staff meeting to show that everything BDP provides, from a service standpoint, is important and little, basic things matter and ultimately impact our ability to provide a great customer experience. Again, nice job and thanks for the support.
Doug Bordewyk - Steelcase Inc.
Testimonials 4
Bravo Gentlemen and Ladies! I know that the four of you worked hard on getting this mock-up into the US. Special thanks too to Terri Doorn for the importation and hitting the timelines for delivery.
Martha O’Connor - Steelcase Inc.
Testimonial 5
Wanted to share the good news! Thanks to you and your team for helping make this happen.
Ed Howard - Steelcase Inc.
Testimonial 1
What follows is a message from Steelcase Inc. Though at the time of the shipment we no idea what impact we would have on this particular shipment, please see how our efforts effected the business. It is a good reminder on how everything we do has an impact.
Bernie Erlanger - Global Account Executive
BDP International
Testimonial 2
Doug, Thanks for sharing this information. We will discuss in our team meeting today.
Terri Thanks for your efforts on this win-win. Treating every shipment like a "big deal" clearly makes Steelcase, and BDP, more competitive.
Andy Wahl, Regional Account Executive – GPA Business Unit, Grand Rapids
BDP International
Testimonial 3
Terri, this is the import you and I reviewed. Neither of us had a heads up on this and the first we knew about it was when you received the arrival notice. Thanks for arranging clearance and getting this set up and delivered as needed.
If you take a minute to read the entire note you’ll see that this was part of a substantial opportunity for Steelcase. One simple customs entry “showing up” may seem standard but we really impressed our customer. This is an example of how something may not seem hot or important but it is. BDP is an integral part of our ability to provide a great customer experience. You guys nailed this one – thanks.
Please share this with the team when you have your staff meeting to show that everything BDP provides, from a service standpoint, is important and little, basic things matter and ultimately impact our ability to provide a great customer experience. Again, nice job and thanks for the support.
Doug Bordewyk - Steelcase Inc.
Testimonials 4
Bravo Gentlemen and Ladies! I know that the four of you worked hard on getting this mock-up into the US. Special thanks too to Terri Doorn for the importation and hitting the timelines for delivery.
Martha O’Connor - Steelcase Inc.
Testimonial 5
Wanted to share the good news! Thanks to you and your team for helping make this happen.
Ed Howard - Steelcase Inc.
