Level II Outstanding Customer Service Award Winner
Service Excellence Overview
Bob received a phone late one Friday afternoon for an urgent shipment that “had to make it” from Houston to one of Chevron Phillip's clients in Alabama. The client was in dire need of the parts in order to prevent a facility shut down.
Bob contacted BDPNow to assist with the domestic air charter shipment. Initially, there was an issue with the scheduled inland freight carrier and arrangements were made with an alternate inland freight provider that could pick up the shipment in time to meet the air charter departure schedule. At one point, Bob was ready to drive his own pick-up truck to the origin point, load the pallet, and deliver it to the hanger.
Bob tracked the shipment through the evening and contacted both Chevron Phillips and its client by phone to keep all parties informed. The urgent shipment was delivered at 4:30am the following morning, within eleven hours of the original request. When asked if Bob got any sleep that night, he mentioned that he "thinks he slept for one hour" and further added that he "was adamant about going to work on time the next business day to set an example of service excellence."
Testimonial 1
I just want to take a minute this morning to thank you for your assistance last evening in chartering an aircraft to meet the requirements of a very demanding customer. Without your help, we could not have accomplished the delivery and I want to express not only my appreciation but that of CPC for a job well done. Thanks again Bob
Bob Kaisand - Chevron Phillips Chemical Company - LP
Service Excellence Overview
Bob received a phone late one Friday afternoon for an urgent shipment that “had to make it” from Houston to one of Chevron Phillip's clients in Alabama. The client was in dire need of the parts in order to prevent a facility shut down.
Bob contacted BDPNow to assist with the domestic air charter shipment. Initially, there was an issue with the scheduled inland freight carrier and arrangements were made with an alternate inland freight provider that could pick up the shipment in time to meet the air charter departure schedule. At one point, Bob was ready to drive his own pick-up truck to the origin point, load the pallet, and deliver it to the hanger.
Bob tracked the shipment through the evening and contacted both Chevron Phillips and its client by phone to keep all parties informed. The urgent shipment was delivered at 4:30am the following morning, within eleven hours of the original request. When asked if Bob got any sleep that night, he mentioned that he "thinks he slept for one hour" and further added that he "was adamant about going to work on time the next business day to set an example of service excellence."
Testimonial 1
I just want to take a minute this morning to thank you for your assistance last evening in chartering an aircraft to meet the requirements of a very demanding customer. Without your help, we could not have accomplished the delivery and I want to express not only my appreciation but that of CPC for a job well done. Thanks again Bob
Bob Kaisand - Chevron Phillips Chemical Company - LP
