Level II Outstanding Customer Service Award Winner
Service Excellence Overview
Mascioni, an Italian manufacturer of fine quality-high end textiles for apparel, home accessories, and bed linens, is a significant export account for BDP Italy and a relatively new account on the import side here in the US. BDP New York/JFK CSA Import Teams are responsible for the clearance. After the entries are Customs cleared, the merchandise is delivered to AZ Warehouse in New Jersey where it is inventoried until product is sold in the US.
The award winner, Randy Catania, is responsible for a new business process on behalf of Mascioni U.S. referred to as “pick and pack.” Mascioni U.S. has a small sales office in Manhattan whose sales representatives contact Randy directly to coordinate specific product shipments to select US customers. Randy has been instrumental to Mascioni’s sales efforts in the U.S., because both BDP and Mascioni U.S. are relatively new to the “pick and pack” processes. Randy has taken the initiative to document the “pick and pack” processes from initial receipt of Mascioni’s order (or packing list). He then prepares the UPS shipping labels and works closely with AZ Warehouse to pull specific product. Finally, Randy tracks shipments to final delivery in the U.S.
Randy serves as an extension to AZ’s process, because he is confirming what merchandise is to be pulled and packed and can confirm exactly where product is located within AZ’s facility. In addition, Randy has also been instrumental in setting up the warehouse and helping AZ keep track of Mascioni’s inventory. He is currently managing a detailed spreadsheet for Mascioni U.S. and AZ confirming products and quantities that are inventoried at AZ in addition to organizing detailed spreadsheets of purchased products and quantities packed for dispatch.
Representatives from Mascioni Italy recently came to Manhattan to meet with BDP. Laura, Randy, and Mascioni Italy and U.S. representatives met in Manhattan and enjoyed lunch at a local restaurant followed by a visit, the next day, to AZ Warehouse to understand where and how its merchandise is inventoried.
Further, Laura O'Connor mentioned that, “We are working to strengthen relationships and fostering partnerships among BDP Italia, BDP New York, and Mascioni. Randy is doing a great job.”
Ninety-five percent of Mascioni U.S. shipments are distributed by UPS. Local truckers will be dispatched for shipments within New York City.
Service Excellence Overview
Mascioni, an Italian manufacturer of fine quality-high end textiles for apparel, home accessories, and bed linens, is a significant export account for BDP Italy and a relatively new account on the import side here in the US. BDP New York/JFK CSA Import Teams are responsible for the clearance. After the entries are Customs cleared, the merchandise is delivered to AZ Warehouse in New Jersey where it is inventoried until product is sold in the US.
The award winner, Randy Catania, is responsible for a new business process on behalf of Mascioni U.S. referred to as “pick and pack.” Mascioni U.S. has a small sales office in Manhattan whose sales representatives contact Randy directly to coordinate specific product shipments to select US customers. Randy has been instrumental to Mascioni’s sales efforts in the U.S., because both BDP and Mascioni U.S. are relatively new to the “pick and pack” processes. Randy has taken the initiative to document the “pick and pack” processes from initial receipt of Mascioni’s order (or packing list). He then prepares the UPS shipping labels and works closely with AZ Warehouse to pull specific product. Finally, Randy tracks shipments to final delivery in the U.S.
Randy serves as an extension to AZ’s process, because he is confirming what merchandise is to be pulled and packed and can confirm exactly where product is located within AZ’s facility. In addition, Randy has also been instrumental in setting up the warehouse and helping AZ keep track of Mascioni’s inventory. He is currently managing a detailed spreadsheet for Mascioni U.S. and AZ confirming products and quantities that are inventoried at AZ in addition to organizing detailed spreadsheets of purchased products and quantities packed for dispatch.
Representatives from Mascioni Italy recently came to Manhattan to meet with BDP. Laura, Randy, and Mascioni Italy and U.S. representatives met in Manhattan and enjoyed lunch at a local restaurant followed by a visit, the next day, to AZ Warehouse to understand where and how its merchandise is inventoried.
Further, Laura O'Connor mentioned that, “We are working to strengthen relationships and fostering partnerships among BDP Italia, BDP New York, and Mascioni. Randy is doing a great job.”
Ninety-five percent of Mascioni U.S. shipments are distributed by UPS. Local truckers will be dispatched for shipments within New York City.
Laura O'Connor - Local Product Leader - CSA Import Services, New York/JFK
BDP International
Testimonial 1
I spoke with Mr. Antonio Polimeno who is away from the office, and he strongly confirmed that you did a great job and all of your efforts on the issues have been highly appreciated by the entire Mascioni staff. Thank you for the great job you have done and for the support given to Mascioni.
Franco Sforza, COO Regional Operations Director
BDP Italia S.p.a.
