Level II Outstanding Customer Service Award Winner
Service Excellence Overview
Dow Agro Sciences is one of Dow’s more high profile and time sensitive businesses, and Lynda Truitt was instrumental in providing logistics services that helped meet and hopefully exceed our customer’s expectations.
Lynda had to go outside of Dow's normal routing guidelines and look at ports and marine services including foreign arrival times to find the best service for a very urgent order. This involved looking at various web pages and making numerous phone calls. Lynda kept the customer informed through her timely communications and solutions which ultimately provided the best business decision for the business. At the end of the day Lynda was able to secure a booking that would meet the customer's very critical delivery requirements. Lynda continued to track and trace this critical order until it was loaded on board the vessel.
Bill Philpott, BDP/Dow Logistics Manager – Philadelphia
BDP International
Testimonial 1
Your efforts are very important in meeting our commitments to the Peru government. This supply is critical for the future success of Spinosad insecticides in Peru and will also maintain future business in upcoming years. A lot of work has been done to date so let us keep the momentum until the product is shipped. Thanks again for all your work.
Dan Manston - The Dow Chemical Company
Testimonial 2
I want to especially thank both of you for the extra efforts you expended to make this shipment happen. Without dedicated employees like you, we would not have been able to make this happen. THANK YOU on behalf of Dow AgroSciences.
Kristi Speheger - The Dow Chemical Company
Testimonial 3
I would like to thank all of you for your assistance in helping Dow AgroSciences serve our customers in Peru. Everyone has been very accommodating in support of this issue.
Michael Gebo - The Dow Chemical Company
Service Excellence Overview
Dow Agro Sciences is one of Dow’s more high profile and time sensitive businesses, and Lynda Truitt was instrumental in providing logistics services that helped meet and hopefully exceed our customer’s expectations.
Lynda had to go outside of Dow's normal routing guidelines and look at ports and marine services including foreign arrival times to find the best service for a very urgent order. This involved looking at various web pages and making numerous phone calls. Lynda kept the customer informed through her timely communications and solutions which ultimately provided the best business decision for the business. At the end of the day Lynda was able to secure a booking that would meet the customer's very critical delivery requirements. Lynda continued to track and trace this critical order until it was loaded on board the vessel.
Bill Philpott, BDP/Dow Logistics Manager – Philadelphia
BDP International
Testimonial 1
Your efforts are very important in meeting our commitments to the Peru government. This supply is critical for the future success of Spinosad insecticides in Peru and will also maintain future business in upcoming years. A lot of work has been done to date so let us keep the momentum until the product is shipped. Thanks again for all your work.
Dan Manston - The Dow Chemical Company
Testimonial 2
I want to especially thank both of you for the extra efforts you expended to make this shipment happen. Without dedicated employees like you, we would not have been able to make this happen. THANK YOU on behalf of Dow AgroSciences.
Kristi Speheger - The Dow Chemical Company
Testimonial 3
I would like to thank all of you for your assistance in helping Dow AgroSciences serve our customers in Peru. Everyone has been very accommodating in support of this issue.
Michael Gebo - The Dow Chemical Company
