Level II Outstanding Customer Service Award Winner
Service Excellence Overview
BDP was awarded a special Government Project from Honeywell, in conjunction with their Aerospace Division, to ship Insulating Foam, equipment, and supplies to U.S Troops in Iraq. We had not received prior notification or discussion of what was involved and volume to be shipped. BDP was given only one day notice once the bid was accepted, and Honeywell stated they must rely on us for assistance with all bookings, coordination, document preparation, and tracking to export these goods to allow the project to run smoothly. We did not have time to obtain additional resources and jumped into action to work with Honeywell on this project. Donna Borlin took ownership of this project, and she coordinated with Honeywell, its suppliers and carriers, to have each shipment arrive at destination without any delays.
Donna’s hard work and extra efforts to support Honeywell’s Iraq Project are documented to demonstrate Donna’s above and beyond and creative customer service.
1. Numerous suppliers were involved, some who have never shipped internationally, resulting in numerous conference calls to explain our part of the process and what documentation BDP needed from them in order to prepare export paperwork.
2. Due to the project's urgency, BDP had to work closely with Honeywell's suppliers to understand what and how they were packing cargo. The first few shipments contained "small trailers that would be attached to Troops’ vehicles" and included a variety of individual supplies, all of which had to be calculated manually from sheets of paper (the size of a short novel) the suppliers sent to us.
3. All products/harmonized codes had to be entered in BDP's system, taking numerous hours, days, and nights of input.
4, Coordination with carriers and suppliers for on-time loading and on-time delivering to the carrier's pier or warehouse.
5. Preparation of timely documents to the carrier. Chasing after information from supplier for load details, including container and seal numbers. In addition, the consignee, notify and contact parties often changed, resulting in rework to all documentation already dispatched.
6. Follow up with carrier for on board confirmation and retrieval of BL's.
The Project ran for three months, shipping 100 containers successfully, despite all the "behind the scenes work" that had to be done!
Jim Curcio, Regional Account Executive - Newark
BDP International
Testimonial 2
Donna was invaluable during this project for the Iraq cargo. She deserves some extra recognition for all her support and assistance.
Thanks for all your help and support. You did a fantastic job of keeping this project on target and riding hard over Maersk!
Carl J. Minnis
Honeywell International - Specialty Materials
Service Excellence Overview
BDP was awarded a special Government Project from Honeywell, in conjunction with their Aerospace Division, to ship Insulating Foam, equipment, and supplies to U.S Troops in Iraq. We had not received prior notification or discussion of what was involved and volume to be shipped. BDP was given only one day notice once the bid was accepted, and Honeywell stated they must rely on us for assistance with all bookings, coordination, document preparation, and tracking to export these goods to allow the project to run smoothly. We did not have time to obtain additional resources and jumped into action to work with Honeywell on this project. Donna Borlin took ownership of this project, and she coordinated with Honeywell, its suppliers and carriers, to have each shipment arrive at destination without any delays.
Donna’s hard work and extra efforts to support Honeywell’s Iraq Project are documented to demonstrate Donna’s above and beyond and creative customer service.
1. Numerous suppliers were involved, some who have never shipped internationally, resulting in numerous conference calls to explain our part of the process and what documentation BDP needed from them in order to prepare export paperwork.
2. Due to the project's urgency, BDP had to work closely with Honeywell's suppliers to understand what and how they were packing cargo. The first few shipments contained "small trailers that would be attached to Troops’ vehicles" and included a variety of individual supplies, all of which had to be calculated manually from sheets of paper (the size of a short novel) the suppliers sent to us.
3. All products/harmonized codes had to be entered in BDP's system, taking numerous hours, days, and nights of input.
4, Coordination with carriers and suppliers for on-time loading and on-time delivering to the carrier's pier or warehouse.
5. Preparation of timely documents to the carrier. Chasing after information from supplier for load details, including container and seal numbers. In addition, the consignee, notify and contact parties often changed, resulting in rework to all documentation already dispatched.
6. Follow up with carrier for on board confirmation and retrieval of BL's.
The Project ran for three months, shipping 100 containers successfully, despite all the "behind the scenes work" that had to be done!
Jim Curcio, Regional Account Executive - Newark
BDP International
Testimonial 2
Donna was invaluable during this project for the Iraq cargo. She deserves some extra recognition for all her support and assistance.
Thanks for all your help and support. You did a fantastic job of keeping this project on target and riding hard over Maersk!
Carl J. Minnis
Honeywell International - Specialty Materials
