Level II Outstanding Customer Service Award Winner
Service Excellence Overview
Algy provides Import Track and Trace Services to Panasonic’s Industrial, Motor and Automotive Companies. The shipments are all imported on a JIT (Just in Time) basis which makes for a stressful job that requires determining prioritization of shipments and strong customer service skills.
Service Excellence Overview
Algy provides Import Track and Trace Services to Panasonic’s Industrial, Motor and Automotive Companies. The shipments are all imported on a JIT (Just in Time) basis which makes for a stressful job that requires determining prioritization of shipments and strong customer service skills.
I received another call from this customer earlier this week. They wanted to again let me know what an absolutely outstanding job Algy is doing once again this month. The customer indicated that Algy was online sometimes late in the evening…11:00PM, weekends making sure these shipments were received for month end close.-and-Thanks for doing such a terrific job in assisting the components division. I think you already know that it’s not everyday that we receive e-mails like this. You must have done an extraordinary job.Great job Algy, keep up the great work!
Kimberly Roth, Regional Account Executive – GPA Panasonic on-site, Secaucus, NJ
BDP International
Testimonial 1
I can’t even begin to tell you how much I relied on Algy for July month end close.
Going into the last 2 weeks of July, we had a very small percentage of product and shipment for ECG with a dismal outlook since we did not have much product scheduled to be received into Kent. We also had the warehouse manager on leave; floor supervisor on vacation, office supervisor out with a death in the family and PIC management team is in the middle of the Red Prairie/DLX upgrade.
Algy started by alerting the brokers and truckers to temporarily change their contact list to schedule appointments, kept an eye on the responses and followed up with the carriers as well as the Kent warehouse staff.
Once the largest deliveries were identified, Algy arranged the deliveries accordingly and kept in constant touch with the carriers and requested immediate notification when the delivery was made. This enabled us to follow up with the warehouse for immediate outbound deliveries the same day.
In the last 2 weeks of the month Algy followed up and scheduled 48 air shipments - consisting of 1800 cartons and 12 boat containers consisting of over 3100 cartons. The shipments were scheduled in such a way; our warehouse was able to get the product in the door, either cross docked or into our special handling area before being shipped.
During the last week, our Operations Manager for ECG made specific choices of shipments which we need to be delivered first and Algy managed to re-arrange the shipments.
Algy also worked proactively when critical shipments were identified, BEFORE the shipment was even in port, he had the carrier/trucker on alert to deliver the all important large shipments. He even followed up on Saturday with e-mails to me.
In the midst of all this, he made time to help update the Kent status report and always, always has a smile on his face as well as a smile in his voice. So along with Rich’s thank you, I would like to add my thank you. Algy makes my job much, easier and he is such a pleasure to work with and talk to.
Kathy Hubert - Panasonic Corporation of North America
I can’t even begin to tell you how much I relied on Algy for July month end close.
Going into the last 2 weeks of July, we had a very small percentage of product and shipment for ECG with a dismal outlook since we did not have much product scheduled to be received into Kent. We also had the warehouse manager on leave; floor supervisor on vacation, office supervisor out with a death in the family and PIC management team is in the middle of the Red Prairie/DLX upgrade.
Algy started by alerting the brokers and truckers to temporarily change their contact list to schedule appointments, kept an eye on the responses and followed up with the carriers as well as the Kent warehouse staff.
Once the largest deliveries were identified, Algy arranged the deliveries accordingly and kept in constant touch with the carriers and requested immediate notification when the delivery was made. This enabled us to follow up with the warehouse for immediate outbound deliveries the same day.
In the last 2 weeks of the month Algy followed up and scheduled 48 air shipments - consisting of 1800 cartons and 12 boat containers consisting of over 3100 cartons. The shipments were scheduled in such a way; our warehouse was able to get the product in the door, either cross docked or into our special handling area before being shipped.
During the last week, our Operations Manager for ECG made specific choices of shipments which we need to be delivered first and Algy managed to re-arrange the shipments.
Algy also worked proactively when critical shipments were identified, BEFORE the shipment was even in port, he had the carrier/trucker on alert to deliver the all important large shipments. He even followed up on Saturday with e-mails to me.
In the midst of all this, he made time to help update the Kent status report and always, always has a smile on his face as well as a smile in his voice. So along with Rich’s thank you, I would like to add my thank you. Algy makes my job much, easier and he is such a pleasure to work with and talk to.
Kathy Hubert - Panasonic Corporation of North America
