Celebrating 11 Years of BDP Service in 2009
BDP Outstanding Customer Service Award Winner
"Marco is never too busy to help
the [DuPont] ICR community in any way...."
Susan A. Colyer-Griffith
E.I. DuPont de Nemours and Company, Inc.
Willingness to Help makes a Lasting Impression
DuPont had a recent machinery export to India and was unfamiliar with the respective BDP business to coordinate the shipment. DuPont contacted Marco Rosa for assistance. In turn, Marco reviewed the shipment information and quickly contacted our BDP/Project Logistics team in Philadelphia, PA-US to begin communications with DuPont. This kind of proactive and pleasant service emphasizes one aspect of the ExperienceBDP vision - making it easy for customers to do business with BDP!
Email to Jason Merz, Manager - DuPont Ocean Exports, BDP Philadelphia–USA
Email to Jason Merz, Manager - DuPont Ocean Exports, BDP Philadelphia–USA
Hello Jason,
I wanted to send this to you to let you know that Marco was a huge help to me in directing Neil Matheson [DuPont Asset Management Consultant, Global Scrap Metal Manager] in the right direction. I was at a loss as to who to talk with or what to do to help Neil with this exporting of machinery to India. He was pleasant and willing to help me even though it probably will not even involve him. He is never too busy to help the [DuPont] ICR community in any way and this was a clear example of his willingness to help.
Susan A. Colyer-Griffith
DuPont Performance Coatings
CS Floor Lead/Export
