Celebrating 2 Years of BDP Service in February 2010
BDP Outstanding Customer Service Award Winner
Diligent Follow-up and Execution make a Difference
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BDP Philadelphia’s Michael Mehlmann-Director of Americas Supply Chain and David Dougherty-Strategic Account Manager, Dow LC Team will present an Outstanding Customer Service Award to Joe Pangaro for a recent, unsolicited Service Excellence testimonial submitted by The Dow Chemical Company.
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CSX Transportation, a US based rail carrier, rejected an export hazmat container prior to loading the rail due to blocking and bracing issues. BDP's Joe Pangaro communicated directly with the rail to secure a more defined rejection rationale; then obtained a detailed description with photographs -provided by the rail carrier- for the approved plant to rework the container. The reworked container made the same day cut at the rail head for the load to maintain its current sailing schedule. Joe's timely communications and shipment management skills got the job done.
"Excellent job on this, Joe. Thank you for following up on this issue, identifying a resource to complete the work in a timely manner, and ensuring we maintained the current sailing schedule. It is this type of follow through and execution that makes a difference for a time sensitive, market facing business like DAS (Dow AgroSciences LLC)."
Michael Gebo - The Dow Chemical Company
