BDP Outstanding Customer Service Award Winner
Valued Partnerships and a Touch of Magic
"Fonda Nolan transmitted a "wheels up" entry on Friday, October 16 and was available on Saturday, October 17. The cartage firm we work with is reliable, and Fonda has a relationship with the main dispatcher that goes back years of getting things done together for clients."
Lin Aultman, Director of Operations-BDP Atlanta and Miami-US.
Kautex Inc. service excellence testimonial emailed to Lin Aultman.
Once again, Fonda has worked her magic and helped us out of a real mess. Our supplier in Italy shipped late, and parts were not going to get on a flight out of Italy until 10/17. Fonda worked with BDP Italy to get material on an earlier flight that is arriving in Atlanta this afternoon. We will now receive parts in Lavonia, GA-US on Saturday instead of them just leaving Italy. We are in a very tight situation and receiving these parts Saturday allows us to meet our customer’s requirements. Fonda’s efforts are very much appreciated. This isn’t uncommon for her though. She is always willing to help us in these situations. Please pass along our thanks to the individuals at BDP Italy that helped get this shipment moving.
Tony Kizzee - Kautex Inc., a subsidiary of Textron Inc.
