Clara Shi (Shi Min), Station Manager - Tianjin, BDP China
Pauline and Clara were recognized with Outstanding Customer Service - Team Dedication awards for their exemplary customer service coordinating several high profile and complex shipments for the Taurus Project, a W.R. Grace & Co. business initiative.
Andrew Gray, Director, Global Trade and Compliance sent pen sets with personalized, handwritten "thank you" notes to Clara and Pauline for their service excellence. Both winners were most appreciative of the meaningful gift and recognition.
Testimonial 1
I received a call today from Andy Gray of W.R. Grace. He is extremely pleased with the work that both Clara and Pauline have done to date with the Taurus project. In his words, they were able to provide support and solutions despite some of the initial setbacks experienced with the suppliers. As a result, he has sent them each a small gift with a card to acknowledge their efforts to keep this project moving according to schedule. I would like to express my appreciation to you and the team for the exceptional work on this very important project for WRG USA.
Angela Salvary-Davis, General Manager - BDP Baltimore
Testimonial 2
Although we still have a bit of work to do on the Taurus/TINO project and shipments from Beijing to our customer in Saudi Arabia and Germany, I wanted to share this email with you. Dr. Atieh is one of the senior development people with SABIC, and he will be instrumental in making this project successful, It is unusual for us to receive such a favourable email from a customer, especially on such a challenging project as this one. We have kept SABIC informed throughout the shipping process, and they are aware of the great efforts and obstacles that we have had to work through to make these shipments happen. It speaks a great deal to your abilities and dedication that you were able to make this process work when others might have walked away. Again, I want you to know that I, personally, appreciate all of your efforts, and as you can see below, so does our customer. (This email has also made the rounds through some pretty senior management within Grace as well.)
Thanks again, and thank you for setting a high standard against which other shipments and service providers may be judged.
Andrew Gray - W.R. Grace & Co.
Testimonial 3
As you know tomorrow is our last day before the holidays and I am glad that the first shipment arrived safely in Riyadh. I trust that Saleh and his team will do their utmost as usual to clear it from the customs.
In this regard, The TiNo team would like to express sincere thanks and appreciation to all of you for the great efforts exerted at all levels to overcome encountered problems and surprises. We hope the second shipment will arrive on time and without any problems.
Again many thanks and apologize for the inconvenience by keep calling you at different times and also weekends.
On behalf of the TiNo team.
Dr. Atieh Abu Raqabah
SABIC R&T
Riyadh, Kingdom of Saudi Arabia
Visit this link to read accolades for the BDP Baltimore (USA) award winners
