Outstanding Customer Service Award Winner
Service Excellence Testimonials
Bethel is a Logistics Service Coordinator who handles The Dow Chemical Company. Dow has an internal quality management program commonly referred to as QMs. QMs are most frequently entered for failures or to capture complaints cited by Dow’s end customers. QMs can be entered to formally recognize outstanding service. It is rare to see positive QMs, but one Dow Customer Service Representative took the time to acknowledge Bethel’s efforts for The Dow Chemical Company.
Bethel is a Logistics Service Coordinator who handles The Dow Chemical Company. Dow has an internal quality management program commonly referred to as QMs. QMs are most frequently entered for failures or to capture complaints cited by Dow’s end customers. QMs can be entered to formally recognize outstanding service. It is rare to see positive QMs, but one Dow Customer Service Representative took the time to acknowledge Bethel’s efforts for The Dow Chemical Company.
Refer to hard work + great support from Bethel Mulugeta (BDP). I'd like to send
her a complimentary QM. Please record for her great effort
to arrange shipment + handling all issue. Thank you.
Sottianantakul Pattarawadee
Dow Chemical Thailand Ltd.
In the third quarter of 2008, Bethel faced the challenge of meeting Dow’s increased demand and ensuring on-time delivery for a region that had limited availability for space due to the congestion at major hubs such as Singapore and Tanjung Pelepas to final destinations in southeastern Asia. Bethel day in and day out exhausted all options with available carriers to identify and prioritize critical shipments for Dow’s customers in southeastern Asia. Dow Chemical Thailand especially appreciated the quick turn around on communications and routine updates on the status of these critical shipments provided by Bethel.
Andrew McLoone
Andrew McLoone
Regional Account Executive, Dow LSC Team
BDP International
BDP International
