BDP Outstanding Customer Service - Employee Dedication Award Winner
BDP Service Excellence and OneBDP Green Share Common Denominators
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“There was a real, felt benefit by our team with Susan’s efforts. She owned the process from the IT perspective, and we appreciate all of her efforts.”
Jason Merz – Manager, DuPont Ocean Exports - BDP International, Inc.
"Over the past several months, Susan Smith, Global Integrations Specialist – BDP Philadelphia IT has been working closely with the BDP Philadelphia DuPont management team in Division 22 for the continued improvement of our DMS/paperless process. Her patience in dealing with wide variety of scenarios the DuPont business uses as well as her willingness to continuously monitor exceptions and breakdowns in the process has led to an efficient, automated process for adding documents to the tool. Over the past few months we have moved from an environment where the users ingested and indexed most of the required documents, to one where most of the documents are being ingested and indexed without user intervention. This successful integration has helped with our morale and productivity, and we thank Susan for her efforts.”
Jason Merz – Manager, DuPont Ocean Exports - BDP International, Inc.
"Over the past several months, Susan Smith, Global Integrations Specialist – BDP Philadelphia IT has been working closely with the BDP Philadelphia DuPont management team in Division 22 for the continued improvement of our DMS/paperless process. Her patience in dealing with wide variety of scenarios the DuPont business uses as well as her willingness to continuously monitor exceptions and breakdowns in the process has led to an efficient, automated process for adding documents to the tool. Over the past few months we have moved from an environment where the users ingested and indexed most of the required documents, to one where most of the documents are being ingested and indexed without user intervention. This successful integration has helped with our morale and productivity, and we thank Susan for her efforts.”
“From DuPont’s perspective, there is a lot of expectation on BDP IT and the Operational teams to get the job done. It was wonderful to work with Susan: She was right on it and took the project to completion.”
Jason Merz, BDP International, Inc.
Background
Beginning in 2009, the DuPont Ocean Export division in BDP Philadelphia started Phase 1 of a DMS/paperless process integration project. Most DuPont documents were coming through a local printer, and these hard copy documents were then ingested to a scanner, usually through the help of an intern.
Last summer, Susan Smith, along with BDP Philadelphia IT colleagues Pat Rees and Ty Lee took the scanned process to email and dropped the information in the BDP system to eliminate the paper all together. There were unique business requirements to set up the electronic documents and some trouble shooting to determine how the DMS tool reads the documents. The end result- DuPont now sends a PDF to the BDP Legacy system that replaces the former process of physical print outs.
“I can trust Susan with this project; this was a perception change for me. We’re making great strides with the PDF format, which required a lot of review” said Jason. We use less paper and we’re more productive post integration. It can be a challenge at times to drive and implement new technology since Operational teams are focused on the day-to-day logistical and customer service aspects of the job, said Jason. We’re often limited with time to dedicate to these kinds of initiatives. Susan, however, understood the business requirements and took complete control of the project.”
The BDP DuPont division utilizes the new PDF tool for an estimated 95% - 98% of its air and ocean export front-end business processes. The overall implementation benefits are a win-win for all!
On behalf of team BDP Philadelphia DuPont Ocean Export team, Thank You Susan for a job well done!
Background
Beginning in 2009, the DuPont Ocean Export division in BDP Philadelphia started Phase 1 of a DMS/paperless process integration project. Most DuPont documents were coming through a local printer, and these hard copy documents were then ingested to a scanner, usually through the help of an intern.
Last summer, Susan Smith, along with BDP Philadelphia IT colleagues Pat Rees and Ty Lee took the scanned process to email and dropped the information in the BDP system to eliminate the paper all together. There were unique business requirements to set up the electronic documents and some trouble shooting to determine how the DMS tool reads the documents. The end result- DuPont now sends a PDF to the BDP Legacy system that replaces the former process of physical print outs.
“I can trust Susan with this project; this was a perception change for me. We’re making great strides with the PDF format, which required a lot of review” said Jason. We use less paper and we’re more productive post integration. It can be a challenge at times to drive and implement new technology since Operational teams are focused on the day-to-day logistical and customer service aspects of the job, said Jason. We’re often limited with time to dedicate to these kinds of initiatives. Susan, however, understood the business requirements and took complete control of the project.”
The BDP DuPont division utilizes the new PDF tool for an estimated 95% - 98% of its air and ocean export front-end business processes. The overall implementation benefits are a win-win for all!
On behalf of team BDP Philadelphia DuPont Ocean Export team, Thank You Susan for a job well done!
Thank you, Jason, for initiating Susan's recognition and for your time developing content for this story.
Did you know?
Susan is affiliated with the BDP Philadelphia Global Integrations department and works on behalf of Operations as a liaison to BDP IT.
