Ivy Wang - Finance Manager, BDP Singapore; Yvonne Cham - Finance Assistant-Finance Department, BDP Singapore, and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore
Service Excellence Testimonial
By job nature, chasing payments from customers is a job that not much customers will truly co-operate with you wholeheartedly. Whenever there is call or email from credit control department means they are asking money from the recipients. In BDP, the situation is different. Our Account Receivable ladies managed to gain customer intimacy despite the fact that they are chasing money from them.
By job nature, chasing payments from customers is a job that not much customers will truly co-operate with you wholeheartedly. Whenever there is call or email from credit control department means they are asking money from the recipients. In BDP, the situation is different. Our Account Receivable ladies managed to gain customer intimacy despite the fact that they are chasing money from them.
Yvonne, coached by Anne, always get friendly reply from customers in her e mail or on the phone. One of the quotes from customers who enjoy working with us as follows : "We look forward to a cohesive working relationship with your esteemed organization." added Robert from ABDA Engineering Pte Ltd after he informed Yvonne that payment already on its way to BDP.
The main objective of Credit Control Department is to 'GET PAID'. In order to achieve this objective, our AR ladies' duties include
1) send statement of accounts
2) send certified true copy of invoices with all supporting attachment in details
3) answering customers' queries on certain charges
4) updating customers on the receipts status and so on....
1) send statement of accounts
2) send certified true copy of invoices with all supporting attachment in details
3) answering customers' queries on certain charges
4) updating customers on the receipts status and so on....
Beyond their call of duties, our credit control team has gone extra mile in helping out customers with converting statement of accounts to excel format to help customers perform their reconciliation faster without any hassle, sending them by email so that the transit time is cut short and most importantly, the tone of their e mail to customers is very friendly and personalized. They greet customer "Good Day" in every email, prompt response on updating receipt status and "Thank" them without fail. They also 'put themselves in customers' shoes' to understand what is preventing customers from paying BDP.
