The BDP Experience / Experience BDP
BDP People taking very good care of BDP customers!
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Join us in congratulating BDP employees spotlighted by the
BDP International Employee Recognition and Customer Service Awards program- Recognized Service Excellence.

Please take a moment to scroll through each award winner's Letter of Thanks / Service Excellence testimonials.

Contact us to submit a nomination or to request the BDP Recognized Service Excellence guidelines at Excellence@bdpnet.com

Trek Bicycle Service Accolades - BDP Chicago, USA

"I see great things happening at BDP Chicago.
Both Jimmie and Laura have been part of regular in person meetings,
involved in solving big picture issues and managing the day to day issues
with the people who understand the challenges enough to solve them."
Jody Swentik - Trek Bicycle Corporation

Strengthening Partnerships and Understanding Challenges

BDP Global Chief Operating Officer John M. Bolte received a well noted and motivating letter of thanks in January 2010 from valued BDP customer, Jody Swentik - Trek Bicycle Corporation.

The BDP Trek Bicycle partnership has experienced its share of hurdles over the years, in which BDP and Trek continuously work together to achieve Best Practice business solutions for Trek and its customers. Today, the BDP Trek outlook has an even stronger prospect due to a definitive passion for Customer Care in addition to technological innovation.

Accordingly, two BDP North America-Chicago, IL-US individuals will be recognized for their outstanding contributions servicing Trek Bicycle- Jimmie Daniels, General Manager and Laura Gisleson, CCS, CHB, Import Product Leader

Trek Bicycle Testimonial

Hi John,

I want to share a change for the good that BDP has made in your Chicago office by bringing Jimmie Daniels in. Jimmie has been extremely supportive of Trek showing me he cares about our business! He has been committed to learning and understanding our detailed needs. In response to what he has learned I can see that he has agreed to allow Laura the time and resources to provide Trek the service level we demand. Both Jimmie and Laura have been part of regular in person meetings, involved in solving big picture issues and managing the day to day issues with the people who understand the challenges enough to solve them.

A sign of a great manager is one that allows his team to do their job by not micro managing but asks enough questions and provides enough tools to get it done. Jimmie has stepped up to the plate and I see great things happening at BDP Chicago.

Thank you for your continued support and willingness to make these changes!


Jody Swentik
International Logistics Manager, LCB
Trek Bicycle Corporation

Left to right: Jimmie Daniels, General Manager and Laura Gisleson, CCS, CBH, Import Product Leader - BDP Chicago, USA

Stay tuned for a comprehensive BDP Trek story featuring
continuous improvement opportunities from both the BDP Operational and Information Technology perspectives in the April 2010 DataDayClassic newsletter.

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