The BDP Bayer North America-US Team is on a roll for its customer service accolades!
BDP's Amber Berry-Director of Operations and John Wright-Director of Operations-Phila Airport-US will formerly acknowledge the service excellence of two BDP Phila Airport-US Import colleagues for some very positive comments from Bayer MaterialScience. This recognition is in addition to the December 2nd BDP Bayer award presentations:
- Patti Brown - Bayer Import Logistics Service Coordinator
- Ernie Tumolo - Bayer Import Logistics Service Coordinator
Email to Max Stucky-Manager of Regional Service Center / Logistics Operations-Bayer MaterialScience LLC
Hello Max,
With the end of the year coming up very quickly, I wanted to take a minute to bring to your attention and acknowledge the great job the various folks who handle Imports at BDP have done throughout this year.
As you may know, in September 2008 Karsten Danielmeier assigned me the task of "fixing" the import process. Historically, it has taken an unacceptably long time to get samples from Germany to the Pittsburgh labs. With the closing of New Martinsville[WV-US], this had to change. Just before "go live" of P!P this year, Germany reported that the average number of days to get a sample to Pittsburgh had been reduced from 35 to 10. After approximately 2 months of trouble shooting after go live, we are finally back on track.
I have to credit Dylan, Pat, and Ernie for a large part of that success. Each, in their turn, has patiently worked through issues with me as we all learned the system. They consistently generate PO numbers within hours of my request being submitted and they are great at keeping me informed of any problems that may cause a delay. It has been a pleasure to work with such an efficient group of people.
Carol Kinney, Research and Development Coordinator
Bayer MaterialScience LLC
