BDP Outstanding Customer Service Award Winner
Email to Amber Berry-Director of Operations and Bernie Erlanger-Vice President Air, The Americas - BDP International, Inc.
Harman Becker Automotive Systems is the automotive division of Harman International.Hello Amber,
Once again, we would like to compliment Dean Lawson for his great effort and cooperation with HBAS.
Our BDP Key Account HBAS supplies sports cars to a manufacturer. This manufacturer has many special orders, that HBAS sometimes has a shortage of supply. Dean then handles the communication with the various warehouses and organizes flights to Germany. Because of the time difference between America and Germany, he usually has to make decisions on his own, of which all have been correct.Dean also receives information from HBAS USA before HBAS Germany. Thus, whenever HBAS is waiting for goods they ask us whether Dean heard anything from our colleagues in the USA. On occasion, he even spends a night at the office to make sure the goods are on their way.
HBAS Germany has praised Dean many times and we as well are very grateful.Thanks for all your kind help.
Ruediger Petroschka, Business Development Director (CEE)
BDP International GmbH
