The Dow Chemical Company (Seoul, Korea) Recognition

BDP Outstanding Customer Service - Team Dedication Award Winners

"Really, really appreciate to your BDP US team
for your immediate and excellent cooperation cross team, function and location."
Edmond Park - Logistics, Advanced Materials Business
The Dow Chemical Company (Seoul, Korea)

Phrases such as working "miracles" and "strong and quick support" describe how BDP individuals go above and beyond each day to service their customers. With this story, the testimonials focus on the collaborative efforts of four BDP colleagues who, in Dow Chemical's own words, worked jointly to "[make] the impossible, possible" for a critical air export shipment from Los Angeles,CA-US to Incheon International Airport-Seoul, Korea.

Special thanks is extended to our BDP colleague, Renee Yeo - Assistant Manager/ Air Freight-BDP Logistics Korea (Seoul), for her prompt notifications and arranging the local, bonded trucking to the customer's site in Seoul. "Renee had to take added steps on getting some type of import bond to make sure the drums could be moved as soon as they hit the ground in Korea", said BDP's Andrew McLoone.

Congratulations to these BDP individuals for their exceptional logistical planning and communications:

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BDP Asia Pacific

Seoul, Korea

Renee Yeo (Eunae Yeo) - Assistant Manager, Air Freight

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BDP North America-US

Los Angeles

Orlando Blandon - Warehouse Manager

Christopher Karu - Air Gateway

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Philadelphia

Tommy Barola - Air Logistics Coordinatort, Dow Chemical Team

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“Thanks to all for the extra effort and great team work to coordinate this urgent shipment.”
Monica Quecano Ruiz, NA International Trade Operations Leader
The Dow Chemical Company (North America)

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A Global Synopsis of BDP Excellence and Teamwork

Dow had a refrigerated container on the water that was delayed in transit. BDP was able to pull a refrigerated container from a subsequent shipment at the Port of Los Angeles,CA-US. The matter was complicated when the ocean carrier incorrectly brought the container from the rail ramp to the port. After a day’s work of trying to get a union to help us out and release the container, BDP was able to get the container. The container arrived at the BDP Los Angeles warehouse at 5:00PM local time, and Chris Karu and Orlando Blandon at our warehouse stayed after hours to unload the 12 drums and get it over to the airline, Korea Air. Tommy Barola back in Philadelphia,PA-US finalized the arrangements and paperwork, and the drums were in the air at 1:00AM that same night. BDP Korea completed the delivery to the customer in Korea on the morning of Christmas Eve – preventing the plant shutdown.

Andrew McLoone

Manager, Strategic Accounts, Dow LSC Team
BDP International, Inc.

Dow Chemical (Korea) Testimonial

I greatly appreciated for your strong & quick support for this urgent air shipment. It's impossible thing without your great support. You made a miracle job from the impossible thing and then we can avoid the worst case for your support. You showed a good team-work and did good job. Thank you so much again.

Won-Hee Lee
Sr.Technical Sales Manager Dow Advanced Materials
The Dow Chemical Company (Seoul, Korea)

Dow Chemical (US) Testimonial
While the air team may be getting this on the plane, I want to recognize that it would not be possible without all you have done over the last two days to make the seemingly impossible, possible. We often hear when things don’t go exceptionally well, but often forget to congratulate a job well done. Please accept my sincerest appreciation for the diligence you provided on getting the container moved from the rail to the warehouse so that these drums could be pulled off to make the air shipment. JOB WELL DONE! Thanks again for all your support.

Carolyn Keen
Dow Advanced Materials, NAA ITO Logistics
The Dow Chemical Company