"As promised, here are some comments made by my team and
one our plants regarding a couple of folks on the Nalco account.
Good follow-up, attention to detail, and responsiveness to problem resolution."Todd Pickering, Manager-Export LogisticsNalco Company
Appreciation for a Job Well Done
During our quarterly Nalco process review conference call, Todd Pickering, Manager-Export Logistics-Nalco Company made a point to show the company's appreciation for our employees and the way they represent BDP.
Saying such, I am nominating Ken Brown and Nicole Christopher for their role in delivering outstanding customer service. Further, what makes us appreciate these valuable employees is the fact that this team was down by one member for the second quarter of 2009 while our customer volumes continued to rebound.
This testimony from Nalco shows that these employees, along with the entire Nalco team, rose to the challenge of delivering outstanding customer service given the shipment volume increase and while the team was a resource short. For that, we owe them our sincere thanks.
Ken Brown from BDP calls faithfully to verify appointments have been made and containers have been loaded. I appreciate his follow up very much. Ken called today regarding 1889553 and 1894913 for Germany with cut off dates of 10/15. He wanted to let me know the carrier did not call, because there is no equipment at this time; although, they are working on a resolution. He is working with the salesperson, and if they do not find equipment, both shipments would have to roll per Ken.
Roxanne Romeo - Production Planner, Ellwood City Plant-US
Nalco Company
Testimonial 2
Ken Brown is very professional and quick to respond to all my needs. His dedication to making sure all my requests are met in a timely manner and his follow up to all my issues is outstanding. Please give him my many thanks for the 6 years he has worked with me on Europe. Great Job!
Darrel Davis - Export Logistics Analyst
Nalco Company
Testimonial 3
Please make sure to mention that I appreciate Nicole Christopher's responsiveness and high level of commitment to the very sudden uptick in business to Brazil- both for the sub and the direct customers. The end of the year is always a challenge when both vessel space and equipment become scarce, so every effort that she has done to make sure that I am able to meet the customer's requirements is highly appreciated.
Penny Cornejo - Export Logistics Analyst
Nalco Company
Ken and Nicole are celebrating 19 and 6 Years of BDP Service in 2009, respectively. Congratulations to you and the entire BDP Nalco Team!
