Karin Goebel - BDP Philadelphia, US

Logistics Coordinator - DuPont Ocean Export
BDP Outstanding Customer Service and DuPont Winner's Circle Award Winner

"The damaged container was a great learning experience,
and the outcome was to everybody's satisfaction.
It was hard work and very confusing, but I got the job done."
Karin Goebel - BDP Philadelphia, USA

A Good Understanding Equals Success

On November 3, Angela Ludman-E.I. DuPont de Nemours and Company-US will present Karin with a DuPont Winner's Circle Award - an exclusive award to DuPont's internal and external recognition framework. Ludman commented that the Fluoro chemicals team is "recognizing Karin Goebel for her efforts to work through a damaged container at the Port of Los Angeles, CA-US"

In turn, Mike Williamson, Manager-DuPont Ocean Export, BDP Philadelphia-US submitted DuPont's service acknowledgements within our company's Employee Recognition program. Mike supported DuPont's sentiments by adding, "Karin set aside a lot of time and effort to get to the end result. Hazmat containers are not the easiest containers to pull off the rail, and a damaged container adds another complexity layer to the process."

It was determined that the container was damaged on the rail en route from the East Coast-US to Los Angeles, CA-US. Karin was instrumental in arranging a third party to inspect and assess the damage level. She then proceeded to arrange product trans-loading from the damaged container to the new container.

"Karin spent a few days coordinating this project" noted Williamson, "and also coordinated with the respective DuPont and BDP teams to ensure that the export documentation referenced the new container number and booking details. Karin went out of her way to understand the situation and ultimately coordinated the final inspection and return of the damaged container." Thank you, Karin, for your outstanding customer service!

Revisit Karin's blog posting after the November 3 award presentations for additional comments and a photograph!