Outstanding Customer Service Award Winner
Service Excellence Overview
Dana was instrumental in providing Trek Bicycle with important product information at the time BDP was requested to file a Post Entry Amendment (PEA). Dana was able to confirm, through her diligent record keeping and up-to-date client profile, that the original entry was actually 100% compliant and did not require the requested amendment after all. Dana's "good catch" saved both Trek and BDP from potentially filing an inaccurate amendment on the original entry to U.S. Customs.
Laura Gisleson, CCS/CHB, Regional Import Product Leader - BDP Chicago credited Dana's above and beyond customer service to her exceptional work ethic and her meticulous attention to detail.
Testimonial 1
Good catch Dana. Thank you for being a watch dog. I can tell you this is one of the main reasons we do not self file. I like a second set of eyes! We have come a long way. Thank you all again.
Jody Swentik - Trek Bicycle Corporation
