Kimberly Long and Etna Mali - BDP Houston (JFK Blvd) USA

Outstanding Customer Service Award Winners

Kimberly Long, GPA OXEA, Logistics Coordinator II - BDP Houston (JFK Blvd)

Etna Mali, GPA OXEA Team Leader - BDP Houston (JFK Blvd)

Service Excellence Testimonial
This message is to express my gratitude and recognition to Kimberly Long and Etna Mali for their continued support to our business. These last couple of months have been tough especially with prices constantly changing and there Kim and Etna have been when we ask for an urgent review or amendment. Our customers highly appreciate their efforts, and I want all of you to know it. My personal and sincere acknowledgement goes here too.

Guadalupe Castillo

OXEA Corporation

Ana Leon, INEOS Logistics Coordinator II - BDP Houston (JFK Blvd) USA

Outstanding Customer Service Award Winner

Service Excellence Overview
Due to Hurricane Ike, the vessels were delayed and the customer cancelled the order out of the U.S., supplied from Europe. There were multiple INEOS containers at the port and charges would have started accumulating daily if arrangements to pull the containers from the port had not be made so quickly. The cost per container increased by USD 1,530.00 each, and by Ana reacting so quickly, she saved the customer a lot of money.

Becky Uresti, Global Account Executive - Houston (JFK Blvd)

Testimonial 1
This is one of the reasons we like Ana so much. She is 100% focused and dedicated to provide great service to our account. Ana has helped us to minimize the impact on numerous occasions.

Mike Buhler, INEOS Oxide

A Division of INEOS Americas LLC

Yolanda Herrera, Logistics Coordinator - BDP Houston (Rankin Road) USA

Outstanding Customer Service Award Winner

Service Excellence Testimonial

You do an outstanding job for the BSA team. You are extremely knowledgeable, professional and responsive. We appreciate all that you do, because I know that it isn't easy! Thanks again for all your efforts.

Ann Loper, ExxonMobil Corporation

BDP Testimonial
I wanted to take a quick moment to acknowledge the e-mail below that was sent to you and to thank you for your efforts on behalf of BDP. As you have no doubt heard, 2008 is the year of Recognized Excellence, whereby BDP is seeking not only to have excellence demonstrated by our performance metrics, but also to have excellence acknowledged or 'recognized' by our customers. The note below fits this 'Recognized Excellence" profile perfectly. Thanks again for the effort you put forward here Yolanda and keep up the great work in servicing our customer!

Mike Andaloro, Chief Operations Officer
BDP International

Lee Falconieri, Human Resources Recruiter - BDP Philadelphia USA

Employee Dedication Award Winner

Lee Falconieri, Human Resources Recruiter-BDP Philadelphia (left) and Doug Waitzman, Staffing Manager-BDP Philadelphia (right)

BDP Service Excellence Testimonial 1
I have been working with Lee Falconieri on a number of new hire requisitions that have been recently approved for Honeywell and Evonik. Lee has been very proactive, contacting those candidates and conducting the pre-screenings on our behalf. Lee has excellent follow-up skills and is always offering his assistance within the interview and new hire processes. Lee is a true asset to BDP. If I did not know better, I would think that Lee only handles my accounts exclusively - that is how quick and responsive he is with each and every inquiry.

Jim Curcio, Regional Account Executive – BDP Newark

Testimonial 2

I concur with Jim's comments regarding Lee's work ethic and quick feedback to hiring managers regarding candidates. His work on the SABIC project in Charlotte, NC-US earlier this year is another shining example of high quality work.

Doug Waitzman, Staffing Manager – BDP Philadelphia

Testimonial 3
Lee consistently works late to assist hiring managers. As the first point of contact for potential BDP employees, Lee is professional and courteous 100% of the time. The new hire experience begins well before an employee is hired; this interaction shapes their initial perceptions of the company. Lee always represents BDP as a top notch company. In addition, Lee has improved requisition turnaround time in 2008 over 2007's metrics. Lastly, Lee consistently brings new ideas to the table, such as recruiting through social networks, such as Linked-in ®

Marcia Lyssy, Human Capital Manager – BDP Philadelphia

Tan Koh Chuong, Logistics Analyst, Distribution Centre - BDP Singapore

Outstanding Customer Service Award Winner

Bernard Lim - Manager, Chemical Logistics & Documentation, BDP Singapore; Tan Koh Chuong - Logistics Analyst, Distribution Centre - BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial
Koh Chuong's commitment and attitude in his jobs is always ‘Never say DIE!’. He is always very positive with whatever difficulty he faced in his jobs. We have received many compliments from our customers:- Bayer, Milliken & Herbalife on his excellent service rendered to them. They have truly enjoyed the BDP Experience. Due to his excellent and consistent performances on the customer service level, this will be the 2nd consecutive year he has been nominated for this award. Well Done Koh Chuong! You have indeed demonstrated the BDP Experience to all our valued customers.

Michelle Cham, Logistics Specialist, Distribution Centre - BDP Singapore

Outstanding Customer Service Award Winner

Bernard Lim - Manager, Chemical Logistics & Documentation, BDP Singapore; Michelle Cham - Logistics Specialist, Distribution Centre - BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial
Michelle is a quiet girl and work without complaining. She performs her work to her best ability. We have received many compliments from Megachem on her work done and the customer fully appreciated her full support when they required. She has performed her roles effectively as Logistic Specialist and fulfills the customer’s requirement without much supervision. Last year when we were short of Warehouse Supervisor, she has demonstrated her ability to lead our BDP Tuas team and served our customer with operation excellence!!! Thank you Michelle!

Li Kui Ban, Warehouse Assistant, Distribution Centre - BDP Singapore

Outstanding Customer Service Award Winner

Bernard Lim - Manager, Chemical Logistics & Documentation, BDP Singapore; Li Kui Ban - Warehouse Assistant, Distribution Centre - BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial
Kui Ban has been a very committed worker since his arrival from Fujian, China. He joined BDP four years ago as warehouse assistant, and now he has been promoted to Team Leader. He has proven to be a creditable staff and always try his best to serve all our customers including the "difficult ones". On Dec 07, he has been transferred to Lubrizol to support the new warehouse start up and again proven to be reliable and trustworthy with his work. We have received many compliments from Lubrizol and all other customer/s that he has served. Well Done Kui Ban and keep up the good work!.

Yap Way Ling, Logistics Specialist, Chemical Logistics & Supply Chain - BDP Singapore

Outstanding Customer Service Award Winner

Bernard Lim - Manager, Chemical Logistics & Documentation, BDP Singapore; Yap Way Ling - Logistics Specialist, Chemical Logistics & Supply Chain - BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial
A key involvement during the Eastman LC (letter of credit) transition for ex-USA shipments. With her careful and diligent work attitude, Way Ling has taken a very active role in the export shipment as well recently. Way Ling has been proactive in highlighting issues and providing feedback and information to Eastman CSR with regards to their shipments. Eastman CSRs are very appreciative of her effort and had on several occasions feedback to her team leader with regards to their great satisfaction with Way Ling’s excellence customer service. Good Job Way Ling!

Choy Shu Ning, Logistics Specialist, Chemical Logistics & Supply Chain - BDP Singapore

Outstanding Customer Service Award Winner

Bernard Lim - Manager, Chemical Logistics & Documentation, BDP Singapore; Choy Shu Ning, Logistics Specialist, Chemical Logistics & Supply Chain - BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial

Shu Ning has been very thorough and detailed in her work and would always seek clarification with Eastman’s CSRs pertaining to unclear instructions on the order text. Eastman CSRs found her to be very trustworthy, hardworking and proactive in responding to their inquiries. They also found her to be very helpful and are pleased with the extra miles she took on various occasions just to meet their end customers’ requirements. Annie and team have given her a thumbs up for her excellent customer service. Shu Ning, please keep up the excellent work with Eastman!

Winnie Png, Logistics Specialist, Chemical Logistics & Supply Chain - BDP Singapore

Outstanding Customer Service Award Winner

Service Excellence Testimonial
Though only more than 1 year with BDP, Winnie had received numerous commendations from Dow CSRs for having been helpful and prompt in replying to them on their inquiries. She is hardworking and meticulous, and produces high quality of work with hardly any document errors. Dow CSR is very pleased with her excellent customer service and look forward to working closely with her in future. We are proud to have Winnie in the BDP family.

Yvonne Cham, Finance Assistant, Finance Department - Singapore

Outstanding Customer Service Award Winner

Ivy Wang - Finance Manager, BDP Singapore; Yvonne Cham - Finance Assistant-Finance Department, BDP Singapore, and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial
By job nature, chasing payments from customers is a job that not much customers will truly co-operate with you wholeheartedly. Whenever there is call or email from credit control department means they are asking money from the recipients. In BDP, the situation is different. Our Account Receivable ladies managed to gain customer intimacy despite the fact that they are chasing money from them.

Yvonne, coached by Anne, always get friendly reply from customers in her e mail or on the phone. One of the quotes from customers who enjoy working with us as follows : "We look forward to a cohesive working relationship with your esteemed organization." added Robert from ABDA Engineering Pte Ltd after he informed Yvonne that payment already on its way to BDP.

The main objective of Credit Control Department is to 'GET PAID'. In order to achieve this objective, our AR ladies' duties include
1) send statement of accounts
2) send certified true copy of invoices with all supporting attachment in details
3) answering customers' queries on certain charges
4) updating customers on the receipts status and so on....

Beyond their call of duties, our credit control team has gone extra mile in helping out customers with converting statement of accounts to excel format to help customers perform their reconciliation faster without any hassle, sending them by email so that the transit time is cut short and most importantly, the tone of their e mail to customers is very friendly and personalized. They greet customer "Good Day" in every email, prompt response on updating receipt status and "Thank" them without fail. They also 'put themselves in customers' shoes' to understand what is preventing customers from paying BDP.

Jeannie Lim, Logistics Specialist, NVOCC Department - BDP Singapore

Outstanding Customer Service Award Winner

Florence Goh - Manager, Ocean Operations - BDP Singapore; Jeannie Lim - Logistics Specialist, NVOCC Department - BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial
Jeannie's bubbly nature and positive attitude never fails to bring a smile to those working with her. Joining us after school, Jeannie learns the ropes steadily by starting with export documentation and gradually moving on to Customer Service. Often, she would go out of her way to ensure that our customers' need are well meet. She would also not hesitate to lend a helping hand to anyone in the team she sees needed. Customers like her youthful vibes and often enjoy being served by her. You go girl!

Thilakavathy D/O Kulandaivelu, Consumer Logistics Executive, Consumer Logistics & General Accounts - BDP Singapore

Outstanding Customer Service Award Winner

Service Excellence Testimonial
Thilakavathy received a token of appreciation from Havi Global Solutions Asia Pacific in early July. Havi GS Asia Pacific compliment her on her exceptional customer services – staying up late in the night making calls to U.S. for some urgent shipping requests.

Liew Lian Cheng, Logistics Planner, Chemical Logistics & Supply Chain - BDP Singapore

Outstanding Customer Service Award Winner

Bernard Lim - Manager, Chemical Logistics & Documentation, BDP Singapore; Liew Lian Cheng - Logistics Planner-Chemical Logistics & Supply Chain, BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial
Lian Cheng has been very spontaneous and proactive in providing timely information and alerts to Dow Planners with regards to Dow Imports and Inventory status at Dow Hub in Tanjong Pelepas, Johor Bahru. Her prompt response has indeed help Dow Planners to avoid delays in cargo clearance and reduce unnecessary storage cost in the port. Dow planner had high praises for her excellent customer service and good knowledge of their products and processes. She has been with the company for more than four years. Thanks Lian Cheng!

Emeline Chua, Logistics Specialist, Consumer Logistics & General Accounts - BDP Singapore

Outstanding Customer Service Award Winner

Benjamin See - Consumer Account Manager, BDP Singapore; Emeline Chua - Logistics Specialist - Consumer Logistics & General Accounts, BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore.

Service Excellence Testimonial
Received compliments from the following customers for her excellent/exceptional customer services rendered:

i) Univar UK - Kevin Barrance, International Sales Manager.
For staying back late in the night after official working hours to execute an top urgent shipment due to some last minutes amendment from customer.

ii) Esmaco Pte Ltd - Ms Iris Leo, Purchaser

For going the extra miles to explain and guide her on the regulatory compliance for L/C in the aspect of shipping in concern.

Aris Yeo, Logistics Specialist, Chemical Logistics & Supply Chain - BDP Singapore

Outstanding Customer Service Award Winner

Bernard Lim -Manager, Chemical Logistics & Documentation - BDP Singapore; Aris Yeo -Logistics Specialist, Chemical Logistics & Supply Chain - BDP Singapore; and Peter Barnesby - Regional Director - South East Asia, based in BDP Singapore

Service Excellence Testimonial

Aris joined BDP Singapore since September 2006. After more than 1 year with Celanese Team, she readily accepted a new challenge by moving and joined the Afton Team to further solidify our relationship with the customer. She started doing the Export Order Processing for couple of months before taking on many other responsibilities like interacting with Afton's warehouse provider, carrier, fumigation company and direct customer etc. During her service in BDP SG, she had received many verbal positive feedback from direct customer/s (Celanese & Afton) mentioning Aris is an efficient and very capable staff and she able to resolve their problem at within her best capability. Well done Aris!

Patrick Curley - CSA Ocean Export Logistics Coordinator, Division 02 - Philadelphia

Patrick Curley, CSA Ocean Export Logistics Coordinator-Division 02 Philadelphia, was the recipient of two Outstanding Customer Service Awards in August 2008:

1. Outstanding Customer Service Award Winner: Recognized directly by SI Group, Inc. during its annual Transportation Awards ceremony
2. Level II Outstanding Customer Service Award Winner: Recognized through BDP's internal Employee Recognition program

Patrick was recently presented with an Outstanding Customer Service Award from SI Group, Inc. during its annual Transportation Awards in August 2008. The award was presented by Jill Hughes, International Logistics Supervisor-SI Group, Inc., which served to recognize and thank Patrick, on behalf of BDP, for his service excellence and professional commitments to the account year over year. William Scheffer, Vice President-SI Group North America also echoed Jill's comments in addition to emphasizing the importance of recognizing those vendors (BDP) who support SI Group's global business plans.

Patrick Curley and SI Group's Customer Service Representatives : (L-R) Tina Macauley; Donna King; Kim Grandy; Patrick Curley-BDP; Becky Gleason; Dorothy Jager; Cheri Ciani

(L-R) Todd Wheeler, Director of Customer Support Services-SI Group, Inc.; Jill Hughes, International Logistics Supervisor-SI Group; Pat Curley, CSA Ocean Export Logistics Coordinator-BDP Philadelphia; and William Scheffer, Vice President-SI Group North America


(L-R) Todd Wheeler, Director of Customer Support Services-SI Group; Ed Kane, Vice President Exports-BDP Philadelphia; Jill Hughes, International Logistics Supervisor-SI Group; Pat Curley-CSA Ocean Export Logistics Coordinator-BDP Philadelphia; Stacey Gallop, Global Account Executive-BDP York; William Scheffer, Vice President-SI Group North America

Testimonial 1
I am very proud to advise you that you have been chosen to receive an Outstanding Customer Service Award from SI Group, Inc. The one constant in our relationship with BDP through the years has been that you have been our lifeline. This is the resounding statement from the customer service representatives who have been here many years and/or two years. With the continuing stresses of export shipping and its challenges, you have been integral in SI Group's mission to meet and exceed our customers needs.

We will be recognizing your service by presenting you with this honor at our annual Transportation Awards. An award ceremony will be held on Thursday, 21 August 2008 at our corporate offices in Schenectady, New York. We hope you can join us.

On behalf of the customer relations and transportation and logistics staff I want to congratulate you.

Jill Hughes - SI Group, Inc.

Matt Campbell, GPA DuPont Imports Team Leader - Philadelphia

Level II Outstanding Customer Service Award Winner

Matt continues to be a valuable resource to us and also BDP. I must say, I do feel secure when he is following my orders. Kudos to him for always going the extra mile - it counts. Cheers!

Dave Hernandez - Dupont Advanced Fibers Systems

GPA DuPont Ocean Export Award Winners - Philadelphia

Level II Outstanding Customer Service Award Winners

Sergio, Errol, Wanda, and David were presented with "Night on the Town" awards from DuPont's internal recognition framework, based on the trailing testimonial, in addition to receiving awards from BDP's internal Employee Recognition program.

Sergio Aquino -Supply Chain Coordinator
Errol Bakker - Team Leader
Wanda Feliciano - Team Leader

David Sekula - Supply Chain Coordinator

Please recognize Sergio, Errol, Wanda, and David for their extraordinary work to complete the Second Quarter 2008 and for closing July seamlessly through all our operating issues. These colleagues have spent long hours and done so much re-work as we navigated through the month of June and July : BDP - managing through the challenges of operating under a containment plan, constantly re-planning the shipments to keep exports going on schedule whilst working through the also constantly changing orders (RFC's, shipping plan changes , DL and JV operations issues, and NOLA oil spill).

Janet Biado - E.I. DuPont de Nemour and Company

Emily Ptasinski, CSA Ocean Export Logistics Coordinator – Milwaukee

Level II Outstanding Customer Service Award Winner

Janet Hutchins of Covidien Mallinckrodt Baker Inc. commented that Emily went over and beyond in providing time consuming, duplicate information regarding their company's internal process. Janet is new to our business, and the weekly conference calls did not make sense to her. She asked Emily to help decipher the conversation as well as the process.

Carol Sabo - National Product Executive - CSA Ocean Export Business Unit
BDP International

Testimonial 1
I wanted to let you know what great help Emily Ptasinski has been to me. I am new to my position and just learning the international shipping business. I am trying to resolve a process problem and her help is deeply appreciated. What a great asset she is. Thanks.

Janet Hutchins - Covidien Mallinckrodt Baker Inc.

Randy Catania, CSA Import Operations – New York/JFK

Level II Outstanding Customer Service Award Winner

Service Excellence Overview
Mascioni, an Italian manufacturer of fine quality-high end textiles for apparel, home accessories, and bed linens, is a significant export account for BDP Italy and a relatively new account on the import side here in the US. BDP New York/JFK CSA Import Teams are responsible for the clearance. After the entries are Customs cleared, the merchandise is delivered to AZ Warehouse in New Jersey where it is inventoried until product is sold in the US.

The award winner, Randy Catania, is responsible for a new business process on behalf of Mascioni U.S. referred to as “pick and pack.” Mascioni U.S. has a small sales office in Manhattan whose sales representatives contact Randy directly to coordinate specific product shipments to select US customers. Randy has been instrumental to Mascioni’s sales efforts in the U.S., because both BDP and Mascioni U.S. are relatively new to the “pick and pack” processes. Randy has taken the initiative to document the “pick and pack” processes from initial receipt of Mascioni’s order (or packing list). He then prepares the UPS shipping labels and works closely with AZ Warehouse to pull specific product. Finally, Randy tracks shipments to final delivery in the U.S.

Randy serves as an extension to AZ’s process, because he is confirming what merchandise is to be pulled and packed and can confirm exactly where product is located within AZ’s facility. In addition, Randy has also been instrumental in setting up the warehouse and helping AZ keep track of Mascioni’s inventory. He is currently managing a detailed spreadsheet for Mascioni U.S. and AZ confirming products and quantities that are inventoried at AZ in addition to organizing detailed spreadsheets of purchased products and quantities packed for dispatch.

Representatives from Mascioni Italy recently came to Manhattan to meet with BDP. Laura, Randy, and Mascioni Italy and U.S. representatives met in Manhattan and enjoyed lunch at a local restaurant followed by a visit, the next day, to AZ Warehouse to understand where and how its merchandise is inventoried.

Further, Laura O'Connor mentioned that, “We are working to strengthen relationships and fostering partnerships among BDP Italia, BDP New York, and Mascioni. Randy is doing a great job.”

Ninety-five percent of Mascioni U.S. shipments are distributed by UPS. Local truckers will be dispatched for shipments within New York City.

Laura O'Connor - Local Product Leader - CSA Import Services, New York/JFK

BDP International

Testimonial 1
I spoke with Mr. Antonio Polimeno who is away from the office, and he strongly confirmed that you did a great job and all of your efforts on the issues have been highly appreciated by the entire Mascioni staff. Thank you for the great job you have done and for the support given to Mascioni.

Franco Sforza, COO Regional Operations Director
BDP Italia S.p.a.

Lynda Truitt, GPA Dow Chemical, Logistics Service Coordinator - Philadelphia

Level II Outstanding Customer Service Award Winner

Service Excellence Overview
Dow Agro Sciences is one of Dow’s more high profile and time sensitive businesses, and Lynda Truitt was instrumental in providing logistics services that helped meet and hopefully exceed our customer’s expectations.

Lynda had to go outside of Dow's normal routing guidelines and look at ports and marine services including foreign arrival times to find the best service for a very urgent order. This involved looking at various web pages and making numerous phone calls. Lynda kept the customer informed through her timely communications and solutions which ultimately provided the best business decision for the business. At the end of the day Lynda was able to secure a booking that would meet the customer's very critical delivery requirements. Lynda continued to track and trace this critical order until it was loaded on board the vessel.

Bill Philpott, BDP/Dow Logistics Manager – Philadelphia
BDP International

Testimonial 1
Your efforts are very important in meeting our commitments to the Peru government. This supply is critical for the future success of Spinosad insecticides in Peru and will also maintain future business in upcoming years. A lot of work has been done to date so let us keep the momentum until the product is shipped. Thanks again for all your work.

Dan Manston - The Dow Chemical Company

Testimonial 2
I want to especially thank both of you for the extra efforts you expended to make this shipment happen. Without dedicated employees like you, we would not have been able to make this happen. THANK YOU on behalf of Dow AgroSciences.

Kristi Speheger - The Dow Chemical Company

Testimonial 3
I would like to thank all of you for your assistance in helping Dow AgroSciences serve our customers in Peru. Everyone has been very accommodating in support of this issue.

Michael Gebo - The Dow Chemical Company

Maria Bettini, GPA Dow Chemical, Logistics Service Coordinator – Philadelphia

Level II Outstanding Customer Service Award Winner

Testimonial 1
I would like to let you know that Maria Bettini is doing an exceptional work giving the extra mile; always looking for options to serve customers. Her support during the last orders had being critical to have accurate information, allowed me to maintain internal customers updated. We can have an excellent communication, this is very important because she speaks Spanish and this help us a lot!

Veronica Jimeno - Dow Mexico

Testimonial 2
I wanted to take this opportunity to offer my thanks to you for the efforts you extend on behalf of BDP International and our valued customer The Dow Chemical Company. We continue to look for ways to add additional value to our customer base, and for 2008 - our focus is on Recognized Excellence. Clearly unsolicited customer recognition such as the note below is a perfect example of Recognized Excellence.

Thanks again Maria and great job in meeting and exceeding the needs of our customer.

Mike Andaloro - Chief Operations Officer
BDP International

Donna Borlin, GPA Honeywell, Ocean Export Team Leader - Newark

Level II Outstanding Customer Service Award Winner

Service Excellence Overview
BDP was awarded a special Government Project from Honeywell, in conjunction with their Aerospace Division, to ship Insulating Foam, equipment, and supplies to U.S Troops in Iraq. We had not received prior notification or discussion of what was involved and volume to be shipped. BDP was given only one day notice once the bid was accepted, and Honeywell stated they must rely on us for assistance with all bookings, coordination, document preparation, and tracking to export these goods to allow the project to run smoothly. We did not have time to obtain additional resources and jumped into action to work with Honeywell on this project. Donna Borlin took ownership of this project, and she coordinated with Honeywell, its suppliers and carriers, to have each shipment arrive at destination without any delays.

Donna’s hard work and extra efforts to support Honeywell’s Iraq Project are documented to demonstrate Donna’s above and beyond and creative customer service.

1. Numerous suppliers were involved, some who have never shipped internationally, resulting in numerous conference calls to explain our part of the process and what documentation BDP needed from them in order to prepare export paperwork.

2. Due to the project's urgency, BDP had to work closely with Honeywell's suppliers to understand what and how they were packing cargo. The first few shipments contained "small trailers that would be attached to Troops’ vehicles" and included a variety of individual supplies, all of which had to be calculated manually from sheets of paper (the size of a short novel) the suppliers sent to us.

3. All products/harmonized codes had to be entered in BDP's system, taking numerous hours, days, and nights of input.

4, Coordination with carriers and suppliers for on-time loading and on-time delivering to the carrier's pier or warehouse.

5. Preparation of timely documents to the carrier. Chasing after information from supplier for load details, including container and seal numbers. In addition, the consignee, notify and contact parties often changed, resulting in rework to all documentation already dispatched.

6. Follow up with carrier for on board confirmation and retrieval of BL's.

The Project ran for three months, shipping 100 containers successfully, despite all the "behind the scenes work" that had to be done!

Jim Curcio, Regional Account Executive - Newark
BDP International

Testimonial 2
Donna was invaluable during this project for the Iraq cargo. She deserves some extra recognition for all her support and assistance.

Thanks for all your help and support. You did a fantastic job of keeping this project on target and riding hard over Maersk!

Carl J. Minnis
Honeywell International - Specialty Materials

Algy Valenzuela, GPA Panasonic Logistics Specialist – On site Secaucus, NJ

Level II Outstanding Customer Service Award Winner

Service Excellence Overview
Algy provides Import Track and Trace Services to Panasonic’s Industrial, Motor and Automotive Companies. The shipments are all imported on a JIT (Just in Time) basis which makes for a stressful job that requires determining prioritization of shipments and strong customer service skills.

I received another call from this customer earlier this week. They wanted to again let me know what an absolutely outstanding job Algy is doing once again this month. The customer indicated that Algy was online sometimes late in the evening…11:00PM, weekends making sure these shipments were received for month end close.-and-Thanks for doing such a terrific job in assisting the components division. I think you already know that it’s not everyday that we receive e-mails like this. You must have done an extraordinary job.Great job Algy, keep up the great work!

Kimberly Roth, Regional Account Executive – GPA Panasonic on-site, Secaucus, NJ

BDP International

Testimonial 1
I can’t even begin to tell you how much I relied on Algy for July month end close.

Going into the last 2 weeks of July, we had a very small percentage of product and shipment for ECG with a dismal outlook since we did not have much product scheduled to be received into Kent. We also had the warehouse manager on leave; floor supervisor on vacation, office supervisor out with a death in the family and PIC management team is in the middle of the Red Prairie/DLX upgrade.

Algy started by alerting the brokers and truckers to temporarily change their contact list to schedule appointments, kept an eye on the responses and followed up with the carriers as well as the Kent warehouse staff.

Once the largest deliveries were identified, Algy arranged the deliveries accordingly and kept in constant touch with the carriers and requested immediate notification when the delivery was made. This enabled us to follow up with the warehouse for immediate outbound deliveries the same day.

In the last 2 weeks of the month Algy followed up and scheduled 48 air shipments - consisting of 1800 cartons and 12 boat containers consisting of over 3100 cartons. The shipments were scheduled in such a way; our warehouse was able to get the product in the door, either cross docked or into our special handling area before being shipped.

During the last week, our Operations Manager for ECG made specific choices of shipments which we need to be delivered first and Algy managed to re-arrange the shipments.

Algy also worked proactively when critical shipments were identified, BEFORE the shipment was even in port, he had the carrier/trucker on alert to deliver the all important large shipments. He even followed up on Saturday with e-mails to me.

In the midst of all this, he made time to help update the Kent status report and always, always has a smile on his face as well as a smile in his voice. So along with Rich’s thank you, I would like to add my thank you. Algy makes my job much, easier and he is such a pleasure to work with and talk to.

Kathy Hubert - Panasonic Corporation of North America

Mary Ann Orozco and Joy Posadas - CSA Award Winners - Los Angeles

Level II Outstanding Customer Service Award Winners

Mary Ann Orozco
Ocean Export Manager / Local Product Leader, Ocean Export Services
CSA Business Unit - Los Angeles

Joy Posadas
West Coast Manager

CSA Business Unit - Los Angeles

Carol Sabo nominated Joy Posadas and Mary Ann Orozco for Level II Outstanding Customer Service Awards and commented that, “With today's industry situations, we don't get complimentary emails very often. We are being pushed to get issues resolved that are out of our control, especially with heavy port congestion at foreign transshipment points.”

Carol Sabo
National Executive – Ocean Export Services, CSA B.U.
BDP International

Testimonial 1
Thank you all for your efforts and helping Jaytick to make this shipment reach on time. I am very impressed with the customer service provided.

Deepan U. Mody - Jaytick Chemicals

Bob Havert, GPA Regional Account Executive – Houston (Rankin Road)

Level II Outstanding Customer Service Award Winner

Service Excellence Overview
Bob received a phone late one Friday afternoon for an urgent shipment that “had to make it” from Houston to one of Chevron Phillip's clients in Alabama. The client was in dire need of the parts in order to prevent a facility shut down.

Bob contacted BDPNow to assist with the domestic air charter shipment. Initially, there was an issue with the scheduled inland freight carrier and arrangements were made with an alternate inland freight provider that could pick up the shipment in time to meet the air charter departure schedule. At one point, Bob was ready to drive his own pick-up truck to the origin point, load the pallet, and deliver it to the hanger.

Bob tracked the shipment through the evening and contacted both Chevron Phillips and its client by phone to keep all parties informed. The urgent shipment was delivered at 4:30am the following morning, within eleven hours of the original request. When asked if Bob got any sleep that night, he mentioned that he "thinks he slept for one hour" and further added that he "was adamant about going to work on time the next business day to set an example of service excellence."

Testimonial 1
I just want to take a minute this morning to thank you for your assistance last evening in chartering an aircraft to meet the requirements of a very demanding customer. Without your help, we could not have accomplished the delivery and I want to express not only my appreciation but that of CPC for a job well done. Thanks again Bob

Bob Kaisand - Chevron Phillips Chemical Company - LP

Terri Doorn, GPA Steelcase – Grand Rapids

Level II Outstanding Customer Service Award Winner

Testimonial 1
What follows is a message from Steelcase Inc. Though at the time of the shipment we no idea what impact we would have on this particular shipment, please see how our efforts effected the business. It is a good reminder on how everything we do has an impact.

Bernie Erlanger - Global Account Executive
BDP International

Testimonial 2
Doug, Thanks for sharing this information. We will discuss in our team meeting today.

Terri Thanks for your efforts on this win-win. Treating every shipment like a "big deal" clearly makes Steelcase, and BDP, more competitive.

Andy Wahl, Regional Account Executive – GPA Business Unit, Grand Rapids
BDP International

Testimonial 3
Terri, this is the import you and I reviewed. Neither of us had a heads up on this and the first we knew about it was when you received the arrival notice. Thanks for arranging clearance and getting this set up and delivered as needed.

If you take a minute to read the entire note you’ll see that this was part of a substantial opportunity for Steelcase. One simple customs entry “showing up” may seem standard but we really impressed our customer. This is an example of how something may not seem hot or important but it is. BDP is an integral part of our ability to provide a great customer experience. You guys nailed this one – thanks.

Please share this with the team when you have your staff meeting to show that everything BDP provides, from a service standpoint, is important and little, basic things matter and ultimately impact our ability to provide a great customer experience. Again, nice job and thanks for the support.

Doug Bordewyk - Steelcase Inc.

Testimonials 4
Bravo Gentlemen and Ladies! I know that the four of you worked hard on getting this mock-up into the US. Special thanks too to Terri Doorn for the importation and hitting the timelines for delivery.

Martha O’Connor - Steelcase Inc.

Testimonial 5
Wanted to share the good news! Thanks to you and your team for helping make this happen.

Ed Howard - Steelcase Inc.

Michelle Bishop, GPA Dow Chemical Documentation Manager – York, PA

Level II Employee Dedication Award Winner

Testimonial 1
The decision to move business from the National Processing Center to the Global Service Center was to enhance the overall work process and allow the NPC to position the Team to offer additional services to the Operations.

As we embarked upon this transition, Michelle was tasked with ensuring the Team in the NPC performed the documentation preparation and distribution as originally designed. The GSC would complete the documentation preparation in a parallel environment and provide the detail to Michelle for an extensive review of the information to ensure all Customer requirements were completed.
Through this transition Michelle was required to offer additional training, complete redundant work efforts, and work extended hours to ensure the transition was a success. Michelle is an extremely humble individual and has had outstanding and strong performance during this transition.

Stacie Gallop - Global Account Executive

National Processing Center - York, PA
BDP International

Testimonial 2
Michelle is the type of individual who wants to make a difference. Within this entire scenario it would have been very easy to toss up brick walls; instead, Michelle embraced this productivity initiative.

Michael Mehlmann - Director of Americas Supply Chain
BDP International

Testimonial 3
Michelle Bishop's recent performance in support of the Dow documentation closings transition to the Global Services Center deserves recognition. From the beginning, Michelle dedicated herself to this transition and provided selfless effort to assist our BDP family at the GSC in Kuala Lumpur. She understands the significance of the GSC efforts and provides her expertise wherever needed to ensure success. Based on my previous personal experience working with Michelle at the NPC, it is not a surprise that her efforts continue to exhibit such dedication. Thank you for your ongoing efforts in support of the Global Services Center transition.

Ryan K. Rodgers - Six Sigma Black Belt
BDP International

Courtney Greiman – BDP/Stolt Export Documentation – York, PA

Level III Process Improvement Award Winner

Testimonial 1
Courtney, just want to tell you that you are doing a GREAT job.

Bill Sikma - Stolt Nielsen Tank Containers

Testimonial 2
The decision to transition the Stolt business to the NPC was to streamline the documentation process. The NPC offered our services to complete the documentation preparation and BL print process in this location as the majority of the BDP Operational accounts have their documentation prepared and completed by the NPC. By having the Stolt documentation team in this same location, we expect and are beginning to minimize any potential delay with issue resolution.

Courtney was nominated for the Documentation representative to manage the Stolt Bills of Lading; however, she quickly assumed the role of the lead contact party for all Stolt records managed by BDP and BDP/Houston (Legacy Elite). There are three individuals on the Team, however Courtney has and continues to push through all obstacles to accommodate the customer. She continues to work closely with Stolt and our Operating divisions to ensure we are able to print and close out these records within the performance criteria. She is a forward-thinking employee, who demonstrates her leadership qualities on a daily basis.

Some of the obstacles experienced, as in any transition, is gaining the knowledge and execution of all process requirements. In addition, a successful transition is when there is a seamless transition from a Customer perspective. Hours of business were not even a thought during through this transition period. The primary focus was "Get it Done!". Courtney did just that! During the transition and now on a daily basis, Courtney runs a daily monitoring report and provides this detail to the Houston Team. Previously the report was run, but never effectively utilized. Now, this report is broken down by Courtney to identify responsible parties and actions required, to eliminate any potential missed record. If there are records that do not fall under Courtney's responsibility, Courtney is reaching out to the Houston team until resolution is met. In addition, this report has allowed for a proactive approach to completing the necessary activity.

In addition to the above, and after the transition was complete, Courtney continues to identify areas of opportunity for improvement. With the BDP/Houston (Legacy Elite) business activity, they are required to complete a proof of the Bill of Lading prior to release. Once transitioned to the NPC,

Courtney identified the cost associated with current process (Bls faxed to Operations on Stolt Letterhead). Courtney recognized the cost associated with the Stolt letterhead, the cost to fax (vs. email, etc) and the risk associated with faxing these documents to any office. Courtney had reached out to the operating divisions, identified the improvement opportunity by emailing the BL (from the system) to the acct manager. This has allowed for an increased turnaround from the Operations and reduction in work effort required to complete this process. This was well received within the Houston Operation, as well as reduced the cost for paper from Stolt and fax cost to the NPC.

Another area of improvement implemented by Courtney is the utilization of Audit Sheets. The audit sheets are instrumental in this facility. Courtney created and implemented an audit tool that would ensure a standard process is being utilized on a daily basis by all parties. This audit sheet allows for any individual to be able to pick up any specific file and have a clear road map to what has transpired and what is required for completion. This has provided value with training new individuals into this role as well as identifying areas for training.

Thank you, Courtney, for your extended efforts driving this process in addition to always looking ahead for continuous improvements.

Stacie Gallop, Global Account Executive
National Processing Center - York, PA
BDP International

Sergio Mendez, GPA Cognis, Import Coordinator – Chicago

Sergio Mendez - Level II Employee Dedication Award Winner

Testimonial 1
Sergio Mendez was nominated for a Level II Employee Dedication Award for his outstanding willingness to assist another BDP office in a critical time of need. Sergio went way above and beyond what was necessary to not only volunteer to go back to the BDP Cincinnati office when they were short handed, but also volunteering to offer assistance for a second week. Sergio was more than willing to assist where needed and aided in keeping storage and trucking costs to a minimal while the office worked on hiring staff to handle the Sun Chemical account. I greatly appreciate his efforts and feel that he is more than deserving of this award.

Bill Stalker, GPA Import Supervisor – Chicago

BDP International

Testimonial 2
Sergio Mendez is an unknown hero in the company. From the moment he arrived at our office, he jumped in and made a difference. He did not shy away from the difficult files nor did he avoid dealing with the issues we faced head on. I was so impressed by his attitude to not only "get the job done" but at the same time he was careful with how we spent our money and worked extremely hard to avoid or minimize costs. He came in early, worked through lunch, and then stayed late as well. And after all of that, he even volunteered to come back again. What a great employee. We are a very fortunate company to have him here.

Kay Beiser, General Manager and Regional Account Executive – Cincinnati

BDP International

Testimonial 3
Sergio was instrumental helping us clean up the Import department and getting us back to Ground Zero. Without his help we would still be in over our heads. I would like thank him for everything he did during his stay here in Cincinnati.

Patrick Murphy, GPA-CSA Import Supervisor – Cincinnati

BDP International

Lena DeFazio – Product Leader for Mid-Atlantic Region, CSA Imports – Philadelphia Airport

Level II Outstanding Customer Service Award Winner

I had lunch with a longtime customer Danielle Link, Traffic Manager of Alcan Pharma Packaging. During our conversation, she made special mention of the exemplary service Lena personally provides her. Lena has helped Danielle with regulatory matters and has provided service above and beyond the normal day-to-day functions. This type of service has not gone unnoticed in their organization.

Thank you, Lena, for your superior customer service.

Bob Cheeseman - CSA Sales USA
BDP International

Angela Graham, CSA Import Coordinator – Philadelphia Airport

Level II Outstanding Customer Service Award Winner

Testimonial 1
I am extremely pleased with how BDP is handling our imports for our new plant in China. The documentation flow is excellent, and the scheduling of the containers into our plant is very timely. I continue to recommend BDP for ocean and air freight business, and I hope something additional will materialize soon.

Jim McCabe - Sartomer

Testimonial 2
Angela has the responsibility to track shipments once they arrive into the US. She is a natural in customer service and has great communication skills. Once she has been advised of her requirements she will not let any of the process fail. Sartomer has a new start up operation in China, and BDP China, as well as my team here, have been instrumental in managing the booking process as well as anticipating arrival and delivery status of each shipment. Communication and visibility was key to their success and BDP has accomplished this.

Lena DeFazio, CSA Import Product Leader, Mid Atlantic Region - Philadelphia Airport

BDP International

Thomas Coulbourne, GPA OXEA Logistics Coordinator III, Houston (JFK Blvd)

Outstanding Customer Service Award Winner

Service Excellence Testimonial 1
I wanted to take a moment to commend you for your efforts on behalf of Oxea. It is clear from the correspondence that Oxea has a high appreciation for the value you bring to their business and this brings to life BDP's mission of being the best provider of global logistics solutions. Thanks for taking the time to do things right, to communicate effectively and to 'delight' our customer in the spirit of Recognized Excellence. Thank you again.

Mike Andaloro - Chief Operations Officer

BDP International

Service Excellence Testimonial 2

I wanted to recognize Thomas for his help getting these Isotanks out early before our IC9 campaign starts up. Otherwise these would have had to roll out and we would have had problems with availability at destination due to the delay. Thomas always goes out of his way to help solve issues for our Asia & re-supply shipments and is always willing to help in whatever capacity he can. I wanted to give him some recognition because it is well deserved. Thanks, Thomas, for all you do for the Oxea Team. It's very much appreciated.

Lee Ann Ramirez - OXEA Corporation

Service Excellence Testimonial 3
Thanks, Thomas, for all your help with this.

Marisa Neal - OXEA Corporation