Service Excellence Overview
Due to Hurricane Ike, the vessels were delayed and the customer cancelled the order out of the U.S., supplied from Europe. There were multiple INEOS containers at the port and charges would have started accumulating daily if arrangements to pull the containers from the port had not be made so quickly. The cost per container increased by USD 1,530.00 each, and by Ana reacting so quickly, she saved the customer a lot of money.
Becky Uresti, Global Account Executive - Houston (JFK Blvd)
Testimonial 1
This is one of the reasons we like Ana so much. She is 100% focused and dedicated to provide great service to our account. Ana has helped us to minimize the impact on numerous occasions.
Due to Hurricane Ike, the vessels were delayed and the customer cancelled the order out of the U.S., supplied from Europe. There were multiple INEOS containers at the port and charges would have started accumulating daily if arrangements to pull the containers from the port had not be made so quickly. The cost per container increased by USD 1,530.00 each, and by Ana reacting so quickly, she saved the customer a lot of money.
Becky Uresti, Global Account Executive - Houston (JFK Blvd)
Testimonial 1
This is one of the reasons we like Ana so much. She is 100% focused and dedicated to provide great service to our account. Ana has helped us to minimize the impact on numerous occasions.
Mike Buhler, INEOS Oxide
A Division of INEOS Americas LLC
