Michael Sauerwald - Import Coordinator, LANXESS account
Outstanding Customer Service - Team Dedication Award Winners
John Wright, Director of Operations - BDP Philadelphia Airport-US nominated Brian and Michael with Outstanding Customer Service - Team Dedication awards for their outstanding commitment to Customer Service.
Hello Dan,
I would like to thank you for the kind words of appreciation towards Brian and Michael. We truly appreciate the customer service and dedication from both of these gentlemen.
John Wright
Director of Operations, BDP Philadelphia Airport-US
Lena DeFazio, Import Manager - BDP Philadelphia Airport-US further supported the nominations by noting, "Brian and Michael were involved with a critical import shipment where documents were sent to BDP on the last day of free time. This team was able to have the entry Customs released and quickly picked up from the port on the same day. These quick actions define Brian's and Michael's 'above and beyond the call of duty' Customer Service that resulted in significant dollar savings for LANXESS."
Service Excellence Testimonial
John,
I would like to take a minute and thank Michael Sauerwald and Brian Murnane on the great job they did handling an urgent expedite container shipment. They were able to clear and get 4 containers picked up from port on the last free day within a few hours resulting no demurrage. Their efforts were greatly appreciated.
Dan Azzara
LANXESS Corporation
Dan Azzara
LANXESS Corporation
