Alice Lau - BDP Hong Kong/South China Award Winner
Shermen Chow - BDP Hong Kong/South China Award Winner
Note: Additional Award Winner photographs will be published when received.
Outstanding Customer Service - Team Dedication Award Winners
BDP Asia Pacific Winners
Hong Kong / South China
Alice Lau (Manager – Ocean Freight)
Shermen Chow (Supervisor – Ocean Freight)
Indonesia (Jakarta)
Hany Djumhani (Business Development Executive)
Yolanda Wiraatmaja (Customer Process Officer – Exports)
BDP North America (USA) Award Winners
Dallas
Mike Juarez (Import Coordinator)
Philadelphia
Chris Larkin (BDP Transport Import Sales Support)
Job Well Done, Team BDP!
Biflex Intimates Group recently provided unsolicited feedback related to the exceptional service provided by several BDP offices around the globe.
The story unfolds when Tom Keene, Vice President - BDP Transport sent a note of thanks to Biflex for its business. In turn, Scott Kingsley, Vice President- Logistics and Information Technology, Biflex Intimates Group, LLC remarked that “Jane Zellers, Office Manager – BDP Dallas, USA and her team are doing a great job.” Further, Scott spent “some quality time” with colleagues from BDP’s offices in Hong Kong and Jakarta, Indonesia, noting that they were “very impressive people.” He was very impressed with what he saw in these two countries as well as with the kind hospitality that was shown to him. The Biflex account has always been very well handled by the operations staff in all the BDP offices that handle this business, and Scott is most appreciative and thankful to “the BDP crew for all the hard work.”
Congratulations to each and every contributor to the Biflex account for a job well done!
Thanks to Jane Zellers - Office Manager, BDP Dallas, USA; Aaron Chen – Managing Director, BDP Indonesia; Jacques Chan – General Manager – BDP Hong Kong / South China; and Tom Keene, Vice President BDP Transport – Philadelphia, USA for sharing the nice messages from Biflex and extending recognition to the respective BDP winners.
BDP Jakarta, Indonesia Recognition
Testimonial 1
BDP Indonesia recognizes the contributions of Hany Djumhani (Business Development Executive) and Yolanda Wiraatmaja (Customer Process Officer – Exports). They are the key persons who have contributed to the successful execution and coordination of this business.
Testimonial 2
I must say that Scott kept telling us what a great job Jane and her team were doing. So this is one of those times when BDP is meeting and exceeding customer expectations across the globe. Congratulations to everyone for making this another success story!
Aaron Chen - Managing Director
BDP Indonesia
BDP Hong Kong Award Recognition
Testimonial 1
Working together as a team, Alice Lau and Shermen Chow have been helping Biflex proactively to arrange their shipments under very tight timeline when suppliers are always running production behind schedule. Also, knowing suppliers are always under utilizing the capacity of the containers booked, they have designed an Excel report to show the container utilization of each container. As a result, Biflex is able to direct their suppliers to better utilize their containers, thereby reducing costs.
Jacques Chan – General Manager
BDP Hong Kong / South China
Testimonial 2
Email from Biflex Intimates to the BDP Hong Kong colleagues who manage the Biflex account with copy to Jane Zellers.
Thank you for taking the time to meet with me yesterday. The information you provided was both educational for me and will be very helpful to make our factories more cost conscious and efficient. All the work you do for Biflex is very much appreciated.
Scott Kingsley - Biflex Intimates Group, LLC
BDP Transport - Philadelphia Recognition
Testimonial 1
Chris Larkin manages the Biflex account for BDP Transport Imports. Chris worked very hard contacting many carriers to lower the base pricing on behalf of Biflex. Chris was able to pass along lower rates to Biflex, thereby reducing Biflex Intimate Group's overall transportation costs among specific trade lanes.
Timothy Burnite - Import Supervisor
BDP Transport – Philadelphia, USA
BDP Dallas Recognition
Service Excellence Testimonial
Joanne Smith, the day-to-day contact at Biflex and who works with Mike every day, provided her opinion of the customer service she receives from Mike. Joanne mentioned that she gets “fantastic service" from Mike, and he always gives her what she is looking for.
Mike provides a daily report for Biflex on the status of its import containers, and he coordinates the moves from the port to the rail. Overall, Joanne said he does a fantastic job, and I must please not tell her that I am moving him off her account. Mike is always very thorough, and if he sees anything that could be a potential problem, he will always bring it to management’s attention. We are lucky to have staff such as Mike Juarez and Patti Rupe.
BDP Jakarta, Indonesia Recognition
Testimonial 1
BDP Indonesia recognizes the contributions of Hany Djumhani (Business Development Executive) and Yolanda Wiraatmaja (Customer Process Officer – Exports). They are the key persons who have contributed to the successful execution and coordination of this business.
Testimonial 2
I must say that Scott kept telling us what a great job Jane and her team were doing. So this is one of those times when BDP is meeting and exceeding customer expectations across the globe. Congratulations to everyone for making this another success story!
Aaron Chen - Managing Director
BDP Indonesia
BDP Hong Kong Award Recognition
Testimonial 1
Working together as a team, Alice Lau and Shermen Chow have been helping Biflex proactively to arrange their shipments under very tight timeline when suppliers are always running production behind schedule. Also, knowing suppliers are always under utilizing the capacity of the containers booked, they have designed an Excel report to show the container utilization of each container. As a result, Biflex is able to direct their suppliers to better utilize their containers, thereby reducing costs.
Jacques Chan – General Manager
BDP Hong Kong / South China
Testimonial 2
Email from Biflex Intimates to the BDP Hong Kong colleagues who manage the Biflex account with copy to Jane Zellers.
Thank you for taking the time to meet with me yesterday. The information you provided was both educational for me and will be very helpful to make our factories more cost conscious and efficient. All the work you do for Biflex is very much appreciated.
Scott Kingsley - Biflex Intimates Group, LLC
BDP Transport - Philadelphia Recognition
Testimonial 1
Chris Larkin manages the Biflex account for BDP Transport Imports. Chris worked very hard contacting many carriers to lower the base pricing on behalf of Biflex. Chris was able to pass along lower rates to Biflex, thereby reducing Biflex Intimate Group's overall transportation costs among specific trade lanes.
Timothy Burnite - Import Supervisor
BDP Transport – Philadelphia, USA
BDP Dallas Recognition
Service Excellence Testimonial
Joanne Smith, the day-to-day contact at Biflex and who works with Mike every day, provided her opinion of the customer service she receives from Mike. Joanne mentioned that she gets “fantastic service" from Mike, and he always gives her what she is looking for.
Mike provides a daily report for Biflex on the status of its import containers, and he coordinates the moves from the port to the rail. Overall, Joanne said he does a fantastic job, and I must please not tell her that I am moving him off her account. Mike is always very thorough, and if he sees anything that could be a potential problem, he will always bring it to management’s attention. We are lucky to have staff such as Mike Juarez and Patti Rupe.
Transit time has always been extremely important to Biflex as well as cost. BDP has had to always be very proactive and flexible with the handling of this account. Biflex had been used to moving their freight utilizing their own service contract directly with the carriers; however, I think that they have realized the benefit of using an NVOCC like BDP Transport. We have been able to utilize many of our existing service contracts at one time or another for the Biflex traffic. When rates became too high with one carrier, we could turn to BDP Transport, specifically Chris Larkin-BDP Transport Import Sales Support and Tim Burnite-BDP Transport Import Supervisor, to facilitate rate negotiations. These successful negotiations, coupled with the advantage of the quick ability to utilize another BDP Transport carrier, provided Biflex with flexible carrier options at very competitive rates.
The Biflex account is an excellent example of how using BDP Transport can provide customers with the flexibility to react to the current market conditions to reduce their costs while maintaining their levels of service. This kind of flexibility does not happen when customers sign their own service contracts directly with the carriers - as they are committed to one carrier and one price for the whole year. This, together with the excellent operational service provided by the BDP colleagues in Indonesia (Jakarta), Hong Kong, and Dallas USA, has resulted in the kind words expressed by the Biflex Intimates Group.
Jane Zellers – Office Manager, BDP Dallas USA
Jane Zellers – Office Manager, BDP Dallas USA
