Sergio Aquino - BDP North America-US-Philadelphia

BDP DuPont Crop Protection Logistics Specialist
BDP Outstanding Customer Service Award Winner

Jason Carl, Manager, Ocean Export - BDP Philadelphia DuPont Operations nominated Sergio Aquino as a BDP Recognized Service recipient for the "great work" noted by Ken Krupa, one of the Operations Business Leaders within the DuPont Crop Protection business. Sergio's outstanding performance was further supported by this compliment-

"Sergio (Gio), DITTO... Great job to keep track of these shipments and ensure their delivery. Note to BDP Jason Carl: FYI, Ken Krupa is one of our Operations Business Leaders within the Crop Protection Business. The fact that he took a moment to acknowledge and recognize the excellent work that Gio has done with these shipments re-emphasizes the value that Gio is bringing to our business."

Ronald M. Peña - Logistics Optimization Manager
Crop Protection, ABS, Nutrition & Health, and Pioneer
E. I. du Pont de Nemours and Company

Steffen Rese (BDP Germany) and Tara Bradford (BDP NA-US)

BDP Outstanding Customer Service - Team Dedication Award Winners

• Steffen Rese (Team Leader Ocean Export Department - Hamburg, BDP Germany)
• Tara Bradford (Team Leader - BDP Aston, PA-US)

Delivering "Over the Moon" Customer Service

Michael Worms, Senior Procurement Manager - BDP International GmbH, shared exciting news from a December 2010 meeting with BDP customer SIG Combibloc Group in Linnich, Germany:

"We had yesterday a meeting with Mr. Müllers at SIG in Linnich. He told us that he is very satisfied with the performance of BDP in 2010 and as a result he will give BDP in 2011 again the business from Germany to the US and Mexico as well as Thailand to the US. Thanks to everybody and their teams for the support."

To complement SIG's good news, BDP Frankfurt, Germany-based Anton Harjun, Managing Director Central & Eastern Europe (CEE) shared these comments recognizing Steffen's and Tara's exceptional service-

"Maybe to add a happy face on this; Mr. Müllers was very, very happy with the direction of the relationship in Germany and the US. To put names on those faces, they are particularly “over the moon” with Steffen and what he has done for Europe as well at Tara’s 'can do anything' spirit in the States. I thought both of them should hear the goods news as well. Great job Tara and Steffen!"

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Lena DeFazio, Import Manager - BDP Aston, PA commented-

"Tara totally deserves the recognition here. She has been incredibly valuable growing the relationship with the SIG account."

Congratulations to Steffen and Tara for their continuous high-level of service and global teamwork on behalf of the BDP and SIG Combibloc partnership.

BDP Philadelphia DuPont (DTT team) Accolades

Teamwork and Dedicated Service
BDP Philadelphia DuPont DDT team recognized by DuPont and BDP International

"Congratulations to the BDP DTT team for a job well done."

Charlotte Knox, Contract Administrator - International Air and Ocean

E. I. du Pont de Nemours and Company

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In December, five BDP Philadelphia DuPont colleagues were presented with BDP Outstanding Customer Service - Team Dedication Awards for the "team" performance that supported the successful preparation and completion of DuPont's annual, ocean carrier contract bid.
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"The bid preparations for 2011 were more challenging over previous years" remarked Matt Hawksley, Manager, Strategic Accounts - BDP Philadelphia DuPont Operations. "The complexity was due to the even-more precise data evaluations and audits of ocean carrier rates and allocations, trade lane availability, and transit times. The BDP Philadelphia DTT team and DuPont Titanium Technologies (DTT) business diligently worked together to obtain the most accurate data."

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"Further, the DTT business contributes the largest volume of ocean carrier business to the BDP DuPont Operation. The BDP DTT team kept the current shipments on schedule in addition to organizing and evaluating the carrier data. Extra support was extended to DuPont to minimize the bid impact to customers and to optimize the pricing" said Matt. The BDP DTT team put in a considerable amount of extra time due to the chaotic environment by working additional hours, creating work-arounds for existing routings that could no longer be used, and reworking orders due to a select carrier's inability to meet DuPont's advancements.
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In mid-November, DuPont extended formal recognition to thank the high-performing BDP DTT team, which in turn, spotlighted our colleagues' achievements in the BDP Recognized Service Excellence program-

• David Sekula (Manager, Supply Chain Services)
• Wanda Feliciano (Export Ocean - DTT Supervisor)
• Jackie Vella (Team Leader - DTT Supply Chain)
• Brian Kuttler (Supply Chain Analyst - DuPont Operation)
• Jacquetta Coleman (DTT Supply Chain Analyst)

Simultaneous award presentations were organized on-site at DuPont North America (Wilmington, DE-US) and BDP Philadelphia DuPont Operations.

Congratulations to the BDP DuPont DTT team for the exceptional performance!

Chris Fusco - BDP New York/JFK

Senior Team Leader, Import Air and Ocean
BDP Outstanding Customer Service - Employee Dedication Award Winner

BDP team building promotes great customer service
The BDP Philadelphia DuPont Import and New York/JFK Outport teams have a great relationship according to Theresa Garvey, Manager, Strategic Accounts - BDP Philadelphia Import Operation. Even so, the internal recognition for Chris Fusco's outstanding customer service came with much surprise and appreciation.

"This instance was above and beyond our usual good relationship" said Theresa. "Chris went out of his way -using his own money- to expedite the voucher process. Chris made this effort on behalf of DuPont as a customer - an extension to the BDP respect and friendship we share between our teams. Further, it really means a lot to the team when they are recognized for great customer service!"

"Chris Fusco - BDP New York/JFK Outports went into his own pocket to purchase vouchers needed to destroy an import shipment in a quarantine compactor in a timely manner. City Waste Services at the JFK International Airport sells the vouchers but the only payment methods are cash and credit cards, which are only accepted in person. A money order or certificated check would have taken too long considering we needed the vouchers ASAP. Chris withdrew the funds from his personal account to purchase the vouchers from City Waste. This action allowed the BDP Philadelphia DuPont team to schedule an appointment with the USDA for the destruction of the shipment within the short time frame. Chris saved the day!"

Damian Reitano - BDP Philadelphia DuPont Import Team Leader

To reinforce their commitment to internal Customer Care, the BDP Philadlephia DuPont Import and New York/JFK Outport teams scheduled an office visit in January to meet in person and discuss business solutions. "It makes your work more meaningful and a lot easier when you know one another". Lastly, these teams share team-building camaraderie and fun such as sending surprise treats by inter-office mail. Who knew great customer service could be ... delicious!

Special thanks to Theresa Garvey and Damian Reitano for contributing to this story.

Nicole Brozyno - BDP Aston, PA

Import Entry Coordinator
BDP Outstanding Customer Service Award Winner

"You are very lucky to have a person of Nicole's caliber on your team."

Cathy Votour - Bayer MaterialScience LLC

Compliment shared with BDP Aston-PA Lena DeFazio - Import Manager and Saskia Caporellie, Team Leader.

Lena and Saskia,

I wanted to let you know how appreciative I was how Nicole handled a specific shipment. She had a stack of urgent air freights to do yesterday and when I called about a specific order she stopped what she was doing and filed the entry for me. If that was not enough she prepared all the paperwork and set up the pick up with FedEx Customs Critical, and I had to call her and tell her that the customer had the incorrect address. She had to cancel everything out and prepare new paperwork and contact the carrier. At this point I am sure she was ready to pull her hair out. I then got a call saying that the original address was correct. I had to call back once again and say that she had to change everything back, which was done. I had to let you know how hard she worked on this for us and was pleasant doing it (which I would have had a hard time doing). You are very lucky to have a person of Nicole's caliber on your team.

Cathy Votour
Bayer MaterialScience LLC

Debbie Bracero - BDP Edison, USA

Ocean Export Logistics Coordinator

BDP Outstanding Customer Service Award Winner

"I can not think of many other sacrifices that demonstrate true commitment to serve a customer, like having a scheduled half-day vacation and deciding to not take the time off so that everything could be taken care of in good order. Thank you, Debbie, for your outstanding customer service to BDP customer Honeywell."

Rick Boedewig, Director – BDP Edison, USA

Honeywell's compliment to Donna Clifford, BDP Edison Export Ocean Team Leader-

Donna:

I can’t say enough about Debbie. She goes over and above her job duties. I told her to leave today, but she wouldn’t. She definitely needs to be recognized for the outstanding job she does. I know how frustrating her job can get, especially with all the last minute things we drop on her and the constant changes we make. Please make sure she gets recognized!

Thanks and have a great holiday!

Becky Hyde
Honeywell International, Inc.

Kirsten Torfs - Antwerp, BDP Belgium

Assistant Manager - Dow Chemical Operations
BDP Outsanding Customer Service Award Winner

BIG thanks for the exceptional service!
Dear Kirsten and Team,

I am very grateful to receive the recognition and would like to thank you and your team for the effort which was obviously beyond the normal. That proves there are still customers who appreciate our daily efforts to be of good service!

Mathias Wellhausen, Country Manager Belgium
BDP International NV

Dow Chemical Europe testimonial

Mathias,

Kirsten and the BDP Team for Tarragona did step up to the challenge of working away a difficult backlog last week and this week. The Plastics Business involved has asked me to recognize that additional effort put in. And I fully support that, since I also believe this was exceptional and deserves a BIG THANKS!

Aram de Ruiter
ITO/MPC/Air Mode Leader for Europe
Dow Chemical Europe

BDP RSE winner Kirsten Torfs with the BDP Belgium Dow team

and André Schellemans (Manager) and Mathias Wellhausen (Country Manager).

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Many thanks to Kim Stoelen, Human Resources Executive - Antwerp, BDP Belgium for organizing Kirsten's recognition and sharing a photo.

Steve Reilly and Jasmine Rodriguez - BDP Aston, USA

BDP Outstanding Customer Service - Team Dedication Award Winners

• Steve Reilly, BDP Transport Supervisor
• Jasmine Rodriguez, Team Leader

Two individuals from the BDP Aston office will be presented with Recognized Service Excellence awards for demonstrating great and professional customer service as defined by BDP customer Dorf Keetal. Although the positive feedback spotlights Jasmine's performance, the recognition also extends to BDP Transport Supervisor Steve Reilly. "Their performance was a dual effort" said Lena DeFazio, BDP Aston Import Manager. Steve worked as the transport coordinator to make certain the freight received a priority booking and allow the freight to reach the US within the time frame required by the customer."

Dorf Keetal is an export account handled in our BDP Houston-JFK Blvd location. This was the first import entry coordinated by BDP International on the company's behalf. "Jasmine and Steve did a phenomenal job and delivered outstanding customer service” said Lena. BDP was requested to return the ISO tank with product back to the US. Jasmine and Steve went above and beyond in Lena's words, because "it was important for BDP by opening the door for future business."

Simply said, their service excellence is a fine example of The BDP Experience!

BDP and Dorf Keetal testimonial
BDP testimonial from Tom Kramer to Jasmine Rodriguez with Copy to BDP Aston-based John Wright (Director of Operations) and Lena DeFazio (Import Manager) plus BDP Philadelphia-based Todd Greene (Director of Operations) and Jack Wright (Ocean Export Supervisor).

"Jasmine - As they say, no one ever calls to say you did a great job but today Russ Kardos of DK went out of his way to let me know what a great job you did with an ISO tank import from Antwerp via Houston. Their client Haldor Topsoe was in desperate need of product and you saved his neck. Thanks for your professional effort. It sure makes my job easier to try and expand this business."

Tom Kramer, Vice President - BDP International, Inc.

Joe Conley - BDP Philadelphia, USA

Web Applications Developer
Information Technology - Center of Excellence
BDP Process Improvement Award Winner

Frank McGaley, Solutions Development - BDP Philadelphia nominated Information Technology colleague, Joe Conley, for his exceptional programming contributions, ideas, and customer service resulting in several, successful redesigns to the BDPSmart Vu (BDP Vu) application. BDP Vu is a vendor management tool that provides logistics managers with visibility of each stage of an international purchase order through an easy-access and user-customizable portal on BDPSmart.

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"Joe picked up a huge part of the responsibility and redesign of Vu.

Additional processes were built after the initial integration. Joe played an integral role here."

Frank McGaley - BDP International, Inc.

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To explain the depth of the project scope, Frank remarked, "Joe routinely comes back with ideas; new components to Vu. He brings a level of innovation to the application; taking the ideas that are brought to him and truly thinks about them. He is a programmer who who will 'think about' the requested changes prior to making the changes. He usually comes back with an even better idea than what was originally proposed. His learning and experience is all about striving for excellence. Joe is continuously available at all hours of the day and weekends to take my calls; even while preparing for a Master’s exam. This is an outstanding level of customer service."

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"Joe is the embodiment of what BDP strives for in an IT employee. He listens, he understands, he’s not afraid to make suggestions. He does not take code to just change code. He thinks about what we’re asking him to do.

He analyzes and maps the data to get it in place. Joe is a tremendous help (and a Manchester City fan, too)."

Frank McGaley - BDP International, Inc.

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In addition, Joe has been integrating select data elements from BDP Vu to tie into the BDP ISF 10 + 2 application. The desired result is to piggy-back data between the two programs to drive internal efficiencies and support consistent data.

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Multiple BDP customers around the globe utilize the BDP Vu application. Joe has been instrumental fine-tuning the programming for maximum productivity and output; extending The BDP Experience to our internal and external customers and their supply chain affiliates.

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Thank you, Joe, for the BDP Innovation and Customer Care!

BDP Philadelphia IT - Tradepaq (EDM5) Integrations

Dedicated Focus drives Positive Results

On November 30, Mary Jo Flem, Manager, IT Project Management Office (PMO), BDP Philadelphia presented RSE awards to select BDP IT, Operational, and Compliance individuals whose collective contributions completed a major IT project that began in April and implemented in July, one month ahead of schedule.

Project Scope

• Updated the BDP Import logging process from an older version of TradePaq (TradeFormz) to the most recent version (EDM5), and
• Added the TradePaq functionality to the BDP Legacy Air Export system.

To make this upgrade effective, the team started out by training fellow members of the IT team in the required technical tools (internal IT cross training). This allowed the team to have more developers assist -as we had to create many forms- and it greatly reduced the time frame for the project scope.

In an effort to allow the team to strictly focus on this initiative, the team was sequestered in a BDP Philadelphia training room beginning on Monday, May 21 and they remained in that room until Friday, August 6. This isolation allowed the team to reduce the time allotted for the project as it greatly reduced the normal day-to-day distractions.

The IT team worked with the business owners of the two products (Angie Alleva, Director, Regulatory Compliance - Imports, BDP Philadelphia and Kevin Connor, Manager of Airfreight Transportation, the Americas - BDP Aston) to create training documentation and executed training for all USA operations involved. While training is clearly not an IT function, the support was provided to allow the BPL’s to train the operational teams in the new functionality in a timely manner. These training documents will be posted to BDP University by the IT team to allow operations to have access to refresher courses at any convenient time.

The IT team suggested a process improvement for the air export consol process, which was to have the agent’s set of documents automatically transmitted to the consol agent partner whenever an air consol was closed or CPA posted. This process improvement will offer BDP many returns on the investment as:

1. Documents do not have to be printed and then sent to agent (as scanned documents or faxed documents). Instead, they will be generated in TradePaq and automatically sent to the agent’s email address based on the closing or posting triggers.

2. Destination agents will receive their required documentation consistently and more quickly – to allow their import processes to be coordinated more efficiently.

3. The global settlement accounting process should be more effective as all destination agents will have a full set of documents (including a settlement/reconciliation invoice)in their possession upon close or post of each and every consol.

4. BDP/USA Air Legacy system just became more “green” as we will now greatly reduce the need to print documents.

5. All documents created and/or distributed in TradePaq are automatically ingested into DMS. This greatly decreases the steps in the operational work flow process (as operations will not have to manually add these documents into DMS) plus reduces costs (no physical files to maintain, no external storage of documents with real-time access to documents right on the web.)

Mary Jo Flem, Manager, IT Project Management Office (PMO) – BDP IT Center of Excellence – BDP Philadelphia

Congratulations and thank you to each RSE winner!

BDP Corporate Award
Pat Rees, Project Lead - BDP Philadelphia

BDP Process Improvement / Innovation
Ted Haraburda, Technical Lead - BDP Philadelphia
Kevin Connor, Airfreight Transportation - BDP Aston
Anne Kelly, Regulatory Compliance - BDP Philadelphia

BDP Outstanding Customer Service - Team Dedication
Ben Parisi, Air Export Gateway - BDP New York/JFK

Developers - BDP Philadelphia
Nick Arcaro
Ken Jennings
Alexandra Klonowski
Daljit Grewal
Steve Good
Greg Cronin
Sam Carreno - BDP Miami